Helpful as running out of power while in A and E dept and the next day whilst waiting to be admitted to ward. However my charger didn’t register as being returned and I’m still uncertain from my ‘chat... Voir plus
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Was an extremley handy resouce, the £36 fee that initially gets tsken gets refunded when you take the bank back. Has all charging cables connected to fit all devices and if you stay within 39 mins onl... Voir plus
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I really liked how quick and easy Joos was to use overall. At first I struggled slightly getting the machine working because it was my first time using the service, but once I managed to rent it out e... Voir plus
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Power bank worked, that's the only reason I am giving a star. The rest of the experience was poor. The POS displayed totally different prices than I was actually charged, said max £3 a day charge, yet... Voir plus
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À propos de l'entreprise
- Entreprise de logiciels
- Service technologique pour l'organisation d'événements
- Centrale électrique
- Fournisseur d'équipements de télécommunications
Écrit par l'entreprise
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Coordonnées de contact
86-90 Paul Street, EC2A 4NE, London, Royaume-Uni
- hi@joospower.com
- joos.app
3,4
Moyen
338 avis
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After a query about the charge the…
After a query about the charge the customer service team were Swift and helpful. The charge query was that an additional payment left my account which was as if I had kept the charger which would have cost £30 in total. This payment will automatically be reimbursed as they can see that I returned it. The team were really helpful and were able to see that the charger had been returned. Very impressed with the service.
4 juillet 2024
Avis spontané
Réponse de joospower.com
Hi Nicola!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Power bank hired not fully charged
The power bank I hired was only half charged. After 2.5h plugged in it had only charged my phone to 58% and then the power bank was flat. When I complained, they said it was my phone's fault (my phone has a charging capacity of 88%). It's a bad user experience all around. Also they give very generic meaningless answers when you chat to them, and I can read they do the same with negative reviews here. Having experienced how quickly they dismiss their customers, I won't use them again.
29 juin 2024
Avis spontané
Réponse de joospower.com
Hi LD,
We’re sorry for any inconvenience caused. While we strive to provide personalised responses, some issues tend to recur, leading our team to handle them in similar ways.
We understand your frustration. In our experience, charging effectiveness can be influenced by various factors, including device settings, background app activity, and how the phone is used during charging. While we strive to provide the best charging experience possible, sometimes these external factors can affect the charging speed or overall battery gain.
Could you please share more details about your interaction with our customer service team at customers@joospower.com? This will help us understand what went wrong and how we can improve.
Thank you,
Team Joos 🧡
Reliable and convenient
I have been using Joos a few times already and it has always been reliable. It is convenient to be able to rent a power bank at their stations when the battery of my phone is flat. This week I saw their new screen and it is very nice! Actually much clearer than the previous one on the rental instructions
29 juin 2024
Avis spontané
Réponse de joospower.com
Hi Paul!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Réponse de joospower.com
Thank you for your feedback! :)
Second time using Joos at a pub
Second time using Joos at a pub, still impressed. Charged my phone twice over a long night out. Not giving 5 stars as the return button could be more noticeable, but solid product overall.
27 mai 2024
Avis spontané
Réponse de joospower.com
Thank you for your feedback!
We are constantly working on improving our services to make our customers' experience a better one. Your suggestion is well noted.
We hope you will continue using Joos in the future
Joos kept my phone charged all day…
Joos kept my phone charged all day while I browsed stores at Metrocentre. Love the sleek design it fit in my pocket comfortably
19 mai 2024
Avis spontané
Réponse de joospower.com
We are glad to hear you had a great experience 🤩.
We hope you will continue using Joos in the future!
Saved my night out
Saved my night out! The Joos power bank kept my phone alive through hours of pub-hopping. Compact enough to fit in my pocket. Only wish it charged a bit faster, but still a lifesaver.
24 juin 2024
Avis spontané
Réponse de joospower.com
We are happy we were able to help when you needed most :)
Your suggestion is well noted. Thank you for choosing Joos.
Train station - quick and convenient!
My phone was on 2% when I was about to meet friends for dinner. I spotted the Joos station as I got off the train, rented a power bank in seconds, and was back to full battery by the time we finished our meal. So convenient and user-friendly!
20 juin 2024
Avis spontané
Réponse de joospower.com
Hi Katharine!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Thank you Joos!
Helped me out of a real pickle! Left charger at home and needed battery for an urgent meeting!
12 juin 2024
Avis spontané
Réponse de joospower.com
We are happy we were able to help when you needed most :)
Réponse de joospower.com
Thank you for your feedback! :)
Amazing team very helpful and phone…
Amazing team very helpful and phone charged super quick
12 juin 2024
Avis spontané
Réponse de joospower.com
Thank you very much indeed for taking the time to leave us a review!
I used it while I was at Bristol…
I used it while I was at Bristol Airport. It was written on the station that the fees were £ 2, however, they charged me £ 3.96. The customer service told me different rates which are more expensive than the ones written on the station. Also, it is not that fast
7 juin 2024
Avis spontané
Réponse de joospower.com
Hi
We apologize for any inconvenience caused.
Kindly note that none of our stations displays a fee of £2. We charge £3 as an unlocking fee and £0.48 per 30 mins of your rental.
We are sorry to hear that you had a bad experience and hope that doesn't stop you from renting with us. Kindly be assured that your next rental will be a much better experience.
Thank you,
Team Joos
Réponse de joospower.com
Hi
We sincerely apologize for the inconvenience caused. Could you kindly email us at Customers@joospower.com so that we better look into this situation and provide the most suitable solution
Kind regards,
Team Joos
Very good customer service
Very good customer service. Little time wasted. Efficiently sorted out my problem.
8 juin 2024
Avis spontané
Réponse de joospower.com
Hi!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Such a great idea
Such a great idea! We were stuck in A&E with a poorly teenager with no charge on her phone- Joos was a lifesaver! Easy to use too.
29 mai 2024
Avis spontané
Réponse de joospower.com
Hi Warren!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Terrible customer service
Terrible customer service! Will not recommend this to anyone.
1 juin 2024
Avis spontané
Réponse de joospower.com
Dear Becky,
We are truly sorry to hear about your experience with our customer service.
We would like to understand more about what went wrong and how we can improve. Could you please provide us with more details about your interaction with our customer service team on customers@joospower.com?
Again, we deeply apologise for the inconvenience and appreciate your feedback.
Best regards,
Team Joos 🧡
Bad Experience and Misleading Pricing
Bad Experience and Misleading Pricing
I had a bad experience with Joos. While at an A&E, I used their power bank for a couple of hours, hoping to be charged £5 as advertised.
To return the power bank, I followed all the instructions both on the machine and on their website. The website mentioned I would receive an email once the item was returned, but I never received it.
Immediately, I contacted customer service through the chat. Although the response was quick, they were unhelpful and quite condescending. They claimed the item wasn't returned properly, despite me following the instructions to the letter. Instead of resolving the issue, they shrugged it off, implying it was my fault. Now, I’m facing a charge of £20 or £30 instead of the £5 I expected.
I would avoid Joos unless you are ok to pay up to £30. Their service is unreliable, and their pricing information is misleading.
28 mai 2024
Avis spontané
Réponse de joospower.com
Dear Estefania,
We sincerely apologise for the inconvenience and frustration you experienced with Joos.
It appears that the power bank was not returned properly, which led our system to automatically detect it as still being in use, resulting in the unexpected charge. We are genuinely sorry for any confusion and inconvenience this has caused.
If you could kindly provide proof of the return, we would be more than happy to review your case and provide a refund. Please send the proof of return to our email address: customers@joospower.com. Once we receive and verify the information, we will process the refund promptly.
We appreciate your patience and understanding, and we are committed to resolving this issue to your satisfaction.
Best,
Team Joos 🧡
Réponse de joospower.com
Hi Libby!
Thank you for your 5 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
Team Joos 🧡
Great help in time of crisis
Great help in time of crisis, was at hospital in a&e running very low on battery and my power bank was dead. Found Joos power banks to be fantastic and helpful. Had cables with it so didn't need to find any if you didn't have any.
Went over my 1 hour time by 5 minutes and contacted customer service and they refunded me £2.
Definitely recommend and would use again if I'm desperate or in a&e again ain't planning to be there again any time soon 😂😂
10 mai 2024
Avis spontané
Réponse de joospower.com
Hi Katrina,
Thanks for the top-notch rating and your helpful feedback!
Hopefully, you won't need A&E anytime soon, but if you do, we're here for you with a smile! 😊🌟🔋
Best,
Team Joos 🧡
It’s convenient but The system reacts a…
It’s convenient but The system reacts a bit late. When I returned the app still shows in use. I asked the customer service to address that.
12 mai 2024
Avis spontané
Réponse de joospower.com
Hi ch Wu! Thank you for your 4 star rating. If you ever need any assistance or have any feedback, feel free to reach out to us. Happy charging! 😊🌟🔋
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