joospower.com Avis 338

I swiped my payment card in one of the machines and it took £36. When I did this I didn't realise that the machine had no battery banks in it, I never got my £36 back, surely the machine is programmed to say that the machine is empty but it didn't.

Made a mistake returning a power bank whilst at hospital which led to being charged the maximum. Contacted support and they were really helpful, I showed them proof of when I left the hospital and they refunded me all of the additional cost. I wasn’t expecting that level of service whatsoever and was really pleasantly surprised.

They were really nice, and they got straight to the point regarding to my issues

It only charged one phone at a time, however It was very useful as did not have time to think about charging phone in an emergency.

Scam avoid !!!!! Took
36 and 8 pounds

Used Jools power banks for over a year. Tonight I had my first issue and the chat was super helpful & lovely. Made my experience better!

Great idea, works well for those times when you need it. Easy to use machine and app for taking the charger pack. Return process is also easy, but I did have a problem with the registering of the return. Went onto their chat via the app and they were very responsive. Helped to resolve the issue after a few messages back and forth.

They were very straight to the point and addressed my problem with preciseness. I like that it's easy to refer back to previous conversations so I didn't have to extensively reexplain my issue

lovely and cheap

Great idea and product. Had a problem returning but the customer service was really helpful and resolved the problem quickly.

The power banks are really helpful and in many locations which I feel is really helpful. I did encounter an issue when returning the power bank however through contacting their online helpline I managed to get a refund and the worker I was talking to was incredibly helpful and kept the whole experience calm. I would definitely use the power banks again

Unfortunately, I was referred to A&E unexpectedly and I only had 5% on my phone if the Joos machine hadn’t been there, I don’t know what I would’ve done!!! it literally saved the night!!!!! and subsequent weekend I was admitted great thing to have installed!!!!
Just Brilliant

After I recent hospital admission I used a charger for 2 hours, still hadn't fully charged my phone £36 later, absolute SCAMMERS.

I’m so happy with the service. I’d accidentally carried the wrong plug and wrong cable in my bag. With my battery running out and yet I didn’t carry my bank cards or cash that I urgently needed to use. I remembered seeing a joos booth in the mall and the steps were so easy to follow. This is a life saver and the fees are very affordable especially because it’s an emergency. I 100% recommend

Great idea! Easy to use / pay for… I needed support and the Team resolved my issue within 10 minutes! Very pleasant experience.

I rented a power bank when in hospital for 4 hours and was charged 17 pounds so I got in touch with them to sort the mistake only to be told it was correct that's ripping off in anyone's book and in a hospital too they should be ashamed

Hired a power bank as phone battery is awful. Tried to return it and the docking station wasn’t working for returns. I posted it back to Joos at the address they gave me under the false pretence of getting a refund and instead they refused to accept the parcel!! I put no return address on it yet parcel is apparently being returned to me !! Nobody is responding via emails conveniently and there is NO NUMBER to contact them!!! I’ll be issuing a chargeback and sticking posters on their docking station warning potential customers of this absolute SCAM

I had a problem and the customer service center answered right away. I was unsure about some charges and the team was very transparent in their explanations and came up with a solution.

Customer servises were fantastic and helpfull