Unfortunately my powerbank arrived broken last Wednesday and I am yet to hear back from Juice customer service regarding a replacement, despite contacting them immediately. *update* After respon... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer servic... Voir plus
Absolutely great products especially the Type C 25W Charger. I have bought this charger around 6 times now due to gifting them to family members and placing them in different buildings I regularly att... Voir plus
L'entreprise a répondu
The experience with juice themselves was ok, but the 7 charge battery pack only just charged my phone up twice, there's a bit of a difference!
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À propos de l'entreprise
Écrit par l'entreprise
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Coordonnées de contact
Haslemere Way 10, OX16, Banbury, Royaume-Uni
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,2
Moyen
235 avis
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A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Awful. Charged a fortune for shipping and lied about dispatch
I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer service. They advised that my order had been dispatched, and was already with Royal Mail. They lied. Six hours later, they sent a dispatch notice, which means that it had just been collected. It is now 2 days later, and the tracking link they sent me is still not working, as Royal Mail haven't attempted delivery yet. Given that they charged me £3.99 for shipping, it seems they have used the cheapest possible delivery service and pocketed the rest. Utterly unprofessional, and a complete waste of time and money.
27 mai 2026
Avis spontané
Shocking customer service regarding their failure to deliver.
Appalling customer service.
Ordered some earphones and a charger on the 4th May this year. Still not been delivered. Apparently DPD attempted delivery, then took the items to a collection point. I went to the collection point that day, and was told that the parcel was not there. Tried again the following day, and was told the same. Contacted DPD the day after, and was told that the parcel was being returned to Juice. Since then, I have contact Juice many times, 5 times via email, twice using their contact page on the website, and twice using DM’s. I have not received a single response!!! And still no sign of parcel being delivered.
I actually wouldn’t mind if there was an issue, and there was a delay with supplying the products, I am just really cross about Juice ignoring all of my attempts to contact them.
Shocking customer service
4 mai 2026
Avis spontané
Réponse de Juice UK
Good afternoon Shane, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet and for our late response. Unfortunately, we had a system error and for some reason we couldn't receive the emails but all fixed from our IT Team now. Regarding the delivery, our Logistics team will investigate it further with DPD and I would like to confirm that I raised the replacement order and our Warehouse dispatched it today. Please accept our sincere apologies for the inconvenience that has been caused to you. Many thanks.
False one year warranty
The one year warranty is essentially a false ploy to gain sales. Bought and started warranty through their official website had issues with a cable emailed them and am yet to receive any response almost a month later.
24 avril 2026
Avis spontané
Réponse de Juice UK
Good afternoon David, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry for our late response. Unfortunately, we had a system error and for some reason we couldn't receive the emails but all fixed from our IT Team now. May I ask you kindly to email us at customerservices@juice.co.uk and we will happily advise as soon as possible? Thank you in advance.
7 charge battery not where near 7 charges
The experience with juice themselves was ok, but the 7 charge battery pack only just charged my phone up twice, there's a bit of a difference!
11 mai 2026
Réponse de Juice UK
Good afternoon Claire, thank you so much for taking the time to leave us a Trustpilot review. We are really sorry to hear that you are experienced an issue with one of our devices . May I ask you kindly to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
Quick dispatch and also arrived
Quick dispatch and also arrived, well packaged, soon after. I would certainly use Juice if Apple modify their cables and plugs yet again .
11 mai 2026
Réponse de Juice UK
Good afternoon Robert , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Item arrived broken
Unfortunately my powerbank arrived broken last Wednesday and I am yet to hear back from Juice customer service regarding a replacement, despite contacting them immediately.
*update*
After responding to my negative review (over a week after my initial email to rectify the situation), juice very quickly sent me a new powerbank free of charge. The delivery was swift and the power bank works well as expected!
11 mai 2026
Réponse de Juice UK
Good afternoon Alana , thank you so much for taking the time to leave us a Trustpilot review. We are really sorry to hear that the product that you received is damaged. May I ask you kindly to email us at customerservices@juice.co.uk and give us further details and provide photographs of the damages and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
If I could give 0 stars I would
If I could give 0 stars I would. The parcel hasn’t arrived nor have I had any emails to say it’s been dispatched. But I’m being asked to rate how my experience was. I believe the delivery service has either lost or stolen the parcel.
Update: The situation has escalated as Juice delivered the parcel to a random bakery 10 minutes from my address. When I notified them Marinela, from the customer service team, explained that she “just discussed this with our logistics team and we had a look on the Google maps and the address is very close to the bakery”. This is incorrect as the bakery isn’t on my road and they haven’t even delivered the parcel to the correct address. I have received no apology nor any information about how I can receive a refund or replacement items. The DPD image provided was taken in the street in front of the bakery, showing that the parcel may have never even been taken into the bakery, and could have been stolen. I won’t be buying anything from Juice again due to the lack of accountability and responses that imply disbelief and shifts responsibility onto me in a way that is unfair. The reply to this message is all for show as the customer service team have been extremely unhelpful! I would also like to clarify that delivering an item to a cafe/bakery is not a neighbour and if my address couldn’t be located, then I should have received a phone call from DPD.
11 mai 2026
Réponse de Juice UK
Good afternoon Clio, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. Regarding the delivery of your order, as I can see DPD have left your parcel with a neighbour as they tried to deliver the parcel and no one was at the property. I will send you an email shortly to give further details. Please accept our sincere apologies for the inconvenience that has been caused to you. Many thanks.
Réponse de Juice UK
Good afternoon Arthur, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
The headphones didn't work when they…
The headphones didn't work when they arrived. I have tried emailing the company and they are not getting back to me. Do not use this company. I did what they asked in there reply. They wanted me to send photos and videos and then asked me to return the headphones and I can't get a refund until I do. I'm single mum and can't afford to return them. They were for my autism I will make a complaint.
11 mai 2026
Réponse de Juice UK
Good afternoon Gemma , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the headphones that you received are faulty. May I ask you kindly to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
Réponse de Juice UK
Good afternoon Danny, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Item arrived faulty
Item arrived faulty. I tried to call but no-one answers. I sent an email have waited a week and no response...??!!!
11 mai 2026
Réponse de Juice UK
Good afternoon Ranjit , thank you so much for taking the time to leave us a Trustpilot review. We are really sorry to hear that the product that you received is faulty. May I ask you kindly to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement power bank as soon as possible for you? Thank you in advance.
Ordered 2 power banks on the 6th of…
Ordered 2 power banks on the 6th of May!
It’s the 16th and no sign of them. I’ve emailed customers services twice and no response.
Awful awful awful!!
11 mai 2026
Réponse de Juice UK
Good morning Tal , thank you for taking the time to leave a feedback for us. We are really sorry to hear that you haven't received your parcel yet. According to the DPD website, the courier tried to deliver the parcel on 8th of May but the delivery failed as no one was in, to receive the delivery and the card was left at the property. The courier then left the parcel at the pick up point for collection but the parcel hasn't been collected and according to the DPD website the parcel has been return back to our Warehouse. I will double check with our Returns team and if the parcel is back to our Warehouse, we will re arrange the delivery for you. Once again, please accept our sincere apologies on behalf of Juice Global for the delay and for any inconvenience caused to you. Many thanks.
Items arrived in quick time
Items arrived in quick time. Good colour choices so I can find cables easily when looking for them.
11 mai 2026
Réponse de Juice UK
Good afternoon Lisa , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Réponse de Juice UK
Good afternoon Mohammed , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Even better than Apple!
The devices are excellent! Compact, powerful, elegant, well made. Prices are good. Delivery was quick. Packaging was Apple-standard.
6 mai 2026
Réponse de Juice UK
Good afternoon Oliver, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
the parcel has taken ages to come
the parcel has taken ages to come! it still isn’t even here. i know the products are good but they need better delivery
6 mai 2026
Réponse de Juice UK
Good afternoon Jacob , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't receive your parcel on time. Regarding the delivery of your order, as I can see, it was delivered on 11th of May via Royal Mail delivery courier. May I ask you kindly to email us at customerservices@juice.co.uk and advise if you have received your order? Thank you in advance.
Réponse de Juice UK
Good morning Tameka, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't receive your parcel yet. Regarding the delivery of your order, the courier tried to deliver the parcel but the delivery failed as no one was in the parcel was left at the pick up shop for you to collect. I will send you an email with further information shortly. Many thanks.
Saw an advertisement on Facebook for a…
Saw an advertisement on Facebook for a power bank and cable for a good price. I was dubious, but I was wrong. Fantastic power bank and cable, great price and quick delivery. Thanks.
27 mars 2026
Réponse de Juice UK
Good morning Sarah, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
A joke of a company ordered say it’s…
A joke of a company ordered say it’s been delivered but it’s not come to my house and ya can’t get in touch with anyone avoid at all costs
27 avril 2026
Réponse de Juice UK
Good morning Mike, thank you for taking the time to leave a feedback for us. We are really sorry to hear that you haven't received your parcel yet. According to the DPD website, the parcel was delivered on 28th of April and was left on a safe place. I will email you shortly and provide you the POD as well. Once again, please accept our sincere apologies on behalf of Juice Global for the delay and for any inconvenience caused to you. Many thanks.
FRAUDULENT ACTIVITY
FRAUDULENT ACTIVITY. AVOID. I was diverted onto a blind link via Facebook and apparently set up a subscription (which I most definitely did not do). The first I knew about Juicetech is when £29.90 was taken from my account. This matter is being investigated by my bank as fraud
29 avril 2026
Avis spontané
Réponse de Juice UK
Good morning, thank you for taking the time to leave a feedback for us. May I ask you kindly to email our Customer Services at the below email address so we will be able to investigate further your query and sort it out as soon as possible for you, please?
customerservices@juice.co.uk
Thank you in advance.
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