Unfortunately my powerbank arrived broken last Wednesday and I am yet to hear back from Juice customer service regarding a replacement, despite contacting them immediately. *update* After respon... Voir plus
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I placed my order on Saturday 23rd May, which is a bank holiday weekend so I expected a minor delay, but as I had not received a notification of dispatch by Wednesday 27th, I contacted customer servic... Voir plus
Absolutely great products especially the Type C 25W Charger. I have bought this charger around 6 times now due to gifting them to family members and placing them in different buildings I regularly att... Voir plus
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The experience with juice themselves was ok, but the 7 charge battery pack only just charged my phone up twice, there's a bit of a difference!
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À propos de l'entreprise
Écrit par l'entreprise
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Coordonnées de contact
Haslemere Way 10, OX16, Banbury, Royaume-Uni
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,2
Moyen
235 avis
Demande des avis aux clients
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A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great products
Great products, my go to for chargers. My kids love their animal headphones!!
8 mars 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Excellent & long lasting chargers
Excellent & long lasting chargers. No complaints, will be purchasing more from the range.
2 mars 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Fantastic products
I just bought the Mag Tec Power Bank with 10.000mAh and already have two 25W USB-C Chargers. Everything works fantastic. Great value for money :)
22 janvier 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Juice Pro
Bought the Juice Pro Headphones and was really amazed at the quality. Bought my grandchildren the animal headphones and they just love them. Great value for money cannot recommend enough.
4 mars 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Purchased a usb to lighting charging…
Purchased a usb to lighting charging cable 2m. Quick charge works brilliantly. Love juice products .
4 mars 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Love my Juice iPhone charger
Love my Juice iPhone charger. Love the colour. Bought one for my sister too who also loves it! I always try and choose sustainable brands these days
4 janvier 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
I’m really impressed with JUICE UK
I’m really impressed with JUICE UK! The quality of their mobile accessories is excellent — stylish, reliable, and built to last. Everything feels well designed and practical, without compromising on looks.
Ordering was easy, delivery was smooth, and the products perform exactly as expected. It’s great to find a brand that combines functionality with modern design so well.
Highly recommend JUICE UK if you’re looking for dependable and good-looking mobile accessories. Definitely a 5-star experience!
30 janvier 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Have the most amazing headphones from…
Have the most amazing headphones from Juice! I love them, the battery lasts for such a long time. Also use their chargers & speaker! All great products. Highly recommend.
10 janvier 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Great company when it comes to…
Great company when it comes to sustainability. Never had any problem with products. Would recommend.
30 janvier 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
I’ve bought numerous Juice products and…
I’ve bought numerous Juice products and have always been impressed with the quality, durability and affordability. My go to for mobile phone accessories. Love their ethos too.
19 février 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Best brand on the market
I’ve used Juice products for years -not only for myself but I purchase the powerbanks and cables for all of my staff and we love them. Never any issues with a single purchase. The colour matching to my new phone is super cool. I love how their products don’t use any virgin plastic and I haven’t seen that with any other brand on the market.
4 février 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
I was very impressed
I was very impressed with my Juice Bluetooth speaker. I love the design and how easy it is to use. Sound quality is also great. I would definitely buy again.
3 mars 2026
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Juice 100W power bank
The problem seems to be with the firmware. I bought 2 of these and you never know what their charge status is. They after a couple of weeks neither of them charged to 100% - rarely getting above 85%. Then when displaying something like 31% one of them stopped working because it was flat. Very poor.
Following my review Juice contacted me immediately. They offered to replace the faulty power banks (which I had purchased from a third party) and arranged a collection for the faulty ones. The replacements arrived a couple of days later and a courier collected the faulty ones. The replacements work fine. Juice's follow-up service and attention to detail was outstanding and very courteous and I will definitely buy kit from them again.
20 février 2026
Avis spontané
Réponse de Juice UK
Hello Christopher,
Thank you for taking the time to share your feedback about the Juice 100W Power Bank. We're really sorry to hear about the issues you've experienced — that’s certainly not the performance we expect from our products.
The charging behaviour and percentage display you’ve described doesn’t sound right, and we completely understand how frustrating it must be to have two units behaving inconsistently and not reaching full charge.
We’d really like to put this right for you. As a resolution, we can offer you a replacement with a different equivalent model from our range, which does not use the same firmware configuration. This will ensure you receive a reliable unit with accurate charge indication and consistent performance.
Please contact our customer support team at customerservices@juice.co.uk with your Name details and quoting Trust Pilot review, and we’ll arrange the replacement for you as quickly as possible.
We truly appreciate you bringing this to our attention and giving us the opportunity to resolve it.
Kind regards,
Juice Customer Services
Falsely advertised product on the…
Falsely advertised product on the website. Initially I was told they’d checked the batch and I’d missed to find the attachment inside. They then stopped responding until I mentioned Trading Standards. At this point they asked me to send details, all of which had already been sent. They asked for the batch number which proves they can’t have actually checked the product as they had stated. They were never particularly apologetic, they did not acknowledge the faff entailed. I’ve also discovered other people had exactly the same faulty item which they claimed had simply been my mistake.
21 janvier 2026
Avis spontané
Réponse de Juice UK
Hello Rebecca,
Thank you for your detailed feedback and we are very sorry for the confusion about the connector on these headphones.
We have now received the headhones back to our Head Quarters and issued a full refund, which will be sent back to your original payment method.
We have also escalated the matter for further investigation in terms of the description and images on our website.
Once again we are very sorry for the experience you have had and inconvenience caused by the matter.
Best regards,
Juice Customer Services
Oh wow, expensive rubbish
Oh wow, what can I say. I've been buying juice leads from b&m for the last couple of years and each time they don't last, I must have had at least 7 by now, this most recently bought one was only about 3 months ago. God knows why I kept buying them, I don't have an answer, just thought I'd been unlucky, but I've since read reviews and apparently that's the norm, they literally don't last longer than the ones you get from the pound shop. So that's me done with juice, ordered one from eBay now, can't be any worse.
3 janvier 2026
Avis spontané
Réponse de Juice UK
Hello Laura, thank you for taking the time to leave a review. We’re really sorry to hear about your experience and understand how frustrating it is when a product doesn’t last as expected — especially after giving it multiple chances.
This definitely isn’t the standard we aim for, and we appreciate you being honest about your experience. We take feedback like this seriously as it helps us identify where improvements are needed, both in product durability and quality control.
If you’re open to it, we’d really like the opportunity to look into this and see if we can make things right for you. Please reach out to our customer support team on customerservices@juice.co.uk with a few details about the lead and where it was purchased, and we’ll do our best to help.
Juice Customer Services
Excellent customer service
Excellent customer service, replied within hours of my email and problem resolved.
29 décembre 2025
Avis spontané
Réponse de Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Stuck with a faulty product
I bought a long charger cable in August that has since stopped working. I've been trying to contact the customer services team for weeks with no response so now I'm stuck with a faulty product. I could've bought the same quality from Primark for a fraction of the cost. Won't be buying from juice again.
7 août 2025
Avis spontané
Réponse de Juice UK
Dear Victoria,
Thank you for contacting us and we appreciate your feedback. We can confirm that your communication has been received, and we have responded to it and sent a replacement out which we hope will reach you very soon!
We will follow up with tracking information on the e-mail we have for yourself.
Sincerely,
Juice Customer Services
I bought a Juice wireless universal…
I bought a Juice wireless universal mobile phone charging pad from Tesco for £18. Total waste of money, the pad would just flash green without charging my phone then would occasionally charge it for a second or 2 before going back to flashing green without any charge.
No issue with the cable or plug it’s the pad itself that was the problem.
8 décembre 2025
Avis spontané
Réponse de Juice UK
Dear Juice Customer,
Thank you for taking the time to leave a review, and we’re really sorry to hear about the trouble you’ve had with your Juice Wireless Universal Charging Pad. That’s definitely not the experience we want for our customers.
The flashing green light usually indicates an issue with the pad recognising a device, so we’d really like to look into this further and get it resolved for you.
When you have a moment, please could you contact our customer support team at customerservices@juice.co.uk with the following details:
A photo or short video showing the issue
The batch number from the charging pad (found on the base or packaging)
Proof of purchase, if available
We’ll be happy to arrange testing and provide a replacement or refund where appropriate.
Thanks again for letting us know — we’d like to make this right for you.
Sincerely,
Juice Customer Services
I am the most loyal juice buyer
I am the most loyal juice buyer. Even though they always fail . Every green cable charger fails after 6 mths. I feel i am constantly returning them to argos who are angels. I buy because they are UK company and stocked by retailers. But i really have to stop this cycle of buy return buy return. Reading the reviews on here are shocking. I know they are under warranty but every single charger I buy i return. I take good care of the cables
7 décembre 2025
Avis spontané
Réponse de Juice UK
Dear Theresa,
Thank you for taking the time to share your feedback, and for being such a loyal Juice customer — we truly appreciate your continued support. We’re very sorry to hear that you’ve experienced repeated issues with our green charging cables. That’s not the experience we want for any of our customers.
While our products are covered by warranty, we completely understand how frustrating it is to feel stuck in a cycle of replacing the same item. Your comments show you’ve taken great care of the cables, and we take that seriously. We are currently reviewing feedback like yours to ensure our products meet the reliability you should be able to expect from us.
We’d really like the chance to investigate this further and help get this sorted for you. If you could reach out to us directly at customerservices@juice.co.uk with details of the product and your experience, our team will be more than happy to assist.
Thank you again for your honesty — it helps us improve.
Sincerely,
Juice Customer Services
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