Jumia Nigeria Avis 

Anyone who order on jumia this festive period you are on your own ooo. All jumia customer service channel are deactivated even the pick up stations and delivery agents are not working.

The foundation of any business transaction, online or in person, is trust. This review captures how Jumia lost its trust in our eyes.
My father, who is an avid coffee drinker, recently purchased a brand new coffee maker (RUSSELL HOBBS BUCKINGHAM 1.25 L FILTER COFFEE MACHINE) to replace his old one on Jumia’s online platform.
His order arrived but to his utter disappointment, the delivered contraption was a mere shadow of what was advertised on the Jumia website. Several external segments of the coffee machine had glaring rust damage.
The root cause for the rust is non of my business. What’s clear however is that no customer should be culpable for a company like Jumia’s negligence. This fact is apparently not clear to Jumia’s customer service. The few interactions my father has had with them always ended with the fact that this product is now outside Jumia’s return window therefore, absolving themselves of all responsibility or wrongdoing. Jumia, riddle me this: Is it your policy to ship defective products to your customers? Is it also your policy run false marketing campaigns on your e-commerce platform? The listing for this coffee machine certainly didn’t display pictures of this rusted piece of crap you shipped to my dad.
I have personally never patronized Jumia’s services. Based on this experience so far, that day will never come.
In conclusion, Jumia first caught my eye when it was being touted as the Amazon of Africa. Clearly, Jumia is a far cry from this lofty ideal. If your customers cannot trust you, how do you expect potential investors to rely on your ability to deliver value? It’s no surprise your stock (JMIA) has performed poorly in the last 1 year.
In summary, Jumia cannot be trusted and do not deserve your business.

Their customer’s care service is appalling. It is impossible to speak with a customer’s care representative. I was a expecting a delivery for which I got messages that I would be called but I was never called. I called the delivery guy’s phone number severally and he was very rude to me and not helpful at all. Finally, my order was cancelled without any attempt from them to contact me for the delivery! Some of the products I bought from them were not in a good condition. Overall, their service is terrible.

No go through JUMIA Nigeria
They are world no 1 Fraud team

The delivery agent contacted me twice this week for an order in Abuja, on both occasions he asked to be paid cash, since his POS terminal...... did not arrive from Lagos ...??!!! Are they serious ?!!?
I cancelled the order.
Completely unprofessional and a waste of time.
Go Konga !!!!!

Jumia Nigeria is very dis-organized...especially the logistics and delivery..even after paying for your order, you have to beg them to deliver! I don't know why they have customer service because it's just useless... Customer care knows nothing about the company they work for, therefore can't solve problems... It's just useless shopping on jumia

Awfully bad experience regarding a refund, they keep telling you they will get back in 48hrs or that your product was to be checked, which dragged into weeks. Different reps, different stories - it seems no one is in charge. Besides this company is dumping low quality chinese electronics to unsuspecting nigerians. I am pretty sure jumia consumers in other african countries they operate will not tolerate this kind of service from them. Nigerian consumer regulatory agencies should take a proper look at consumer related malpractices & sharp practices that goes on in this company, especially before their November Black Friday Sale event.

Jumia sales fake product. please be careful . Do not buy any product without testing it that day. I bought Phantom Z+ 4GB 64GB Android 10.0 from Jumia. The product was tested after a week because I was not around when it was delivered. The device was defective, it did not work. Both charging and Power On is not working, Yet Jumia refuse to take it back. Real fraud company. They knew the product is fake. Worst still, Jumia do not post bad review of product. They screen it out, posting only the good reviews. This is bad. Please do not take serious many good review on their site. I posted many bad review on product, never saw any posted.

Waoh!,gotten my order within duration of 3days,I love the product, henceforth,it's jumia or no other...

Jumia is basically a Lagos Business. You cannot make money from jumia if you are not based in Lagos. This is unlike what big online stores like Amazon do in advanced countries. Jumia needs to give all Nigerians opportunity to do business, and not restrict it to where the founders are based.

Delivery has always been on time (with rare exceptions), products arrive as seen in photos and descriptions. I wish they charged a single shipping fee for all orders or for Jumia express orders, otherwise it's a friendly platform to shop for all your needs from home.
Jumia selects and picks customers' reviews for display, so you may not see all critical reviews about a product. For example, they kept asking me to submit my reviews on the items I bought, even though I had given my reviews before they asked, probably because I didn't say what they wanted to hear.
I've shopped on Jumia for up to 3 years and I have little to no regrets at all. Their service, packaging and pickup stations are commendable in the southwest part of Nigeria where I live.

Worst company ever to sell on. The system configuration is rubbish, the drop off centers rubbish. How can i sell a product and the next day it is cancelled and they do not know where my product is. Ojuelegba branch please provide my product nowww.

Jumia Nigeria is a scam company.

They offered a 500/1000 naira promo that pays customers for each referred users. Since I am a blogger with moderate audience, I referred over 50 of my followers.

I earned N22050 Naira and I am sure it's more than that. They blocked my account, so after 3 months of their delay in providing positive feedback (and saying my money will not be touced when asked), they opened my account, AND REMOVED MY N22050.

All they keep saying is it's undergoing investigations. This happened February 2020. Till date November and no reply.

Jumia Nigeria is a scam company and needs to be sanctioned.

Not a bad site buh need to work more on delivery

Jumia is a sham. My prepaid order was cancelled despite the delivery guy not showing up for delivery. No calls or emails asking if I want to cancel it or not, not even a place to pick it up myself. How can you cancel a prepaid order without hearing from the buyer??? Steer clear of Jumia, Konga is way better.

I think it's time we Nigerians said to ourselves: "enough is enough!" from people who think they can misbehave and get away with it! Jumia Nigeria is selling FAKE electrical products to hard working Nigerians and refusing to take responsibility for it. They hide under the umbrella of their 7-day Returns Policy and their so-called Warranty to avoid collecting their FAKE goods and refunding customers their money. This is CHEATING, DECEPTION and ILLEGAL. In a word: DAYLIGHT ROBBERY! I bought two blenders for my sisters, not less than three weeks ago. Each blender arrived on different dates to them: One, on 31st July 2020, the other, on 3rd August. After the second usage both blenders started emitting smoke and almost caused a fire! My sister made a video of the incidents... I have formally written to Jumia, via their website, twice, to go and pick up the blenders and refund the monies paid - yet they refused to respond appropriately. They have only sent me snippets of messages via their 'Facebook messenger'- saying that one of the blenders had exceeded their 7-day returns policy and that the other blender must be in its original packaging. Another snippet of message said that they have informed their 'management' yet no response from them till now. How long would it take a manager to authorise the 'pick-up' of two FAKE BLENDERS? What insolence! How is a customer expected to know that an electrical good is FAKE before 7 days expires? Jumia, what sort of policy is this that you run, where you bluntly refuse to own up to your responsibilities? You are cheating the masses and this is ILLEGAL. To ask a customer to keep a FAKE product and refuse to accept responsibility for it as the seller. When I openly questioned them about the faulty FAKE blenders on their main Facebook page, on the 19th August, they deleted my complaint from their page. Talk about trying to shut a customer from speaking out!!! Jumia, you must take back your faulty blenders and refund the monies paid. And your 7-day returns policy is your system of cheating Nigerians! It’s a CRAP POLICY and should be SCRAPPED!

their service is on the average level, though some of there products have no quality assurance

I placed an order (global and pay before delivery) on 6th of July and I requested that I will do a pickup at the Centre close to my house(magodo). At a point, the item was untraceable as the site provided no info on the order. After 3 weeks of waiting, I got a call from one of them (4/8/2020) stating that I should do a pickup the same day if not my item will be returned, I complained that no message Or call was Prior her call. I made it to the pickup Centre and discovered that the person who called was at another pickup Centre (ogudu). I asked what could be done, since the staff at pickup Centre seem not to have an idea of what could be done and how to transfer to the appropriate store (magodo). There’s no customer care number to be reached and the only number available is just for those who want to place orders and even upon complaint in which different calls were placed several times. The staffs kept cutting me off, and when I finally got a responsible staff. I was told to send a mail that at their end they have no option to resolve my situation. I sent a customer order form which no one has responded to in almost 24 hours and I got a message that my item will be returned and if needed I should reorder. I tried sending a mail to one I found on google in which a response came in immediately that I should forward my request to another stated in the mail received which is a wrong mail. I’m really disappointed with jumia. All this caused by the act of a careless staff.

This is an awesome online shopping service, and I love their giveaways and all their in-app promos, trust me all their products are 100% genuine, if not it would be indicated on that product. Really nice stuff

PLS DO NOT SELL OR BUY ON THIS PLATFORM . WORSE ONLINE STORE IN NIGERIA. AS A SELLER , THEY TREAT YOU LIKE CRAP . NO APPRECIATION FOR OUR HARD WORK . ALL THEY CARE ABOUT IS THEIR MONEY . THEY LEVIED ME 70K NAIRA FOR NO REASON !! CUSTOMER OREDERD MY PRODUCT , SHE USED MY AUTHETIC PRODUCT AND DECIDED TO RETURN IT CLAIMING NOT THE RIGHT FIT !! PERSONAL CARE PRODUCTS SHOULD BE RETURNED FOR FLIMSY REASON . THEY APPROVE RETURN WITHOUT CONTACTING ME . VERY BAD MANAGEMENT
Feedback on July 24th, 2020
Csr has contacted me to resolve the issue . They promised to reverse penalty fee in 10 days ! Too long still! But I will wait for it to happen . Will keep u posted
They have resolved the issue and I have resumed business with them . I hope they can improve on timely payment to vendors and resolve issues faster . Also reduce wait times at their drop off locations. Its always a mess .