with my experience of JAG wraparound care. I have serious concerns regarding communication, staff attitude and, most importantly, safeguarding. On two occasions, my son was not signed in corr... Voir plus
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Lisez les avis des autres
absolutely fab!!! the team are so welcoming, have such varied activities and in our location, they do swimming 4 times a week, all in the cost! the team nurture the children to come in with confiden... Voir plus
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Had an interview, went for a work trial, then never heard anything back. I even telephoned the general manager and emailed her. I think it's discourteous to ask candidates to give up their time for a... Voir plus
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Our son has been attending the Barnes JAG after school and holiday clubs regularly since starting primary school. Within a short time the staff made him feel very comfortable. He enjoys the many activ... Voir plus
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À propos de l'entreprise
- Club pour enfants
- Accueil périscolaire
- Service de garde d'enfants
- Crèche
- Camps de vacances et de divertissement
- Camp de vacances d'été
Écrit par l'entreprise
Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.
Coordonnées de contact
5a Millars Brook Business Park, Molly Millars Lane, RG41 2AD, Wokingham, Royaume-Uni
- 0333 577 1533
- hello@junioradventuresgroup.co.uk
- junioradventuresgroup.co.uk
3,5
Moyen
305 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Terrible booking system
The club itself is fine- same good experience as when all the staff were under a different management company. However, the website booking system is absolutely terrible - the worst I have ever used of any company ever. Impossible to adjust times. Busy parents do not have time for this. I won’t use them for holiday clubs anymore.
21 août 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback. We’re pleased to hear that you’ve had a good experience with our club team, but we’re sorry to hear that you’ve found our booking system frustrating to use. We know how important it is for busy parents and carers to have a smooth experience when arranging childcare, and your comments will be shared with our team to help us improve.
If you’d like any support with your current or future bookings, please don’t hesitate to get in touch with our Customer Care team at hello@junioradventuresgroup.co.uk or via 0333 577 1533 who’ll be happy to help.
Kind regards,
Junior Adventures Group
Highly recommend
My children had attended quite a few camps now at JAG. The staff are always helpful and professional. The camps sometimes run thematic weeks. My children have loved the petting zoo and the tech camp. Very good value for money.
29 juillet 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback and for booking with us over the school holidays. We're please to hear that you are happy with our team at your club as well as the themes and services on offer.
We look forward to welcoming you back!
Kind regards,
Junior Adventures Group UK
Holiday club cancellations - again, no one answers the phone or replies to emails!
Decided to give booking holiday club another try. Think this will be the last time. Usual venue cancelled, advised to book next venue nearby... except the discount code given doesn't work.... and the next venue nearby does not run on one of the weeks I need so how I am going to rebook at this venue must require some kind of miracle. So now it has cost me more to book for less days owing to original discount not being honoured and new code not working. Customer service do not seem to care or be responsive. Holiday club cancelled at usual venue each holiday. Really hoping school go with another provider for holiday clubs. A shame as no issues with wraparound. Staff are fab. Shame the management make poor decisions and do not care about the kids at all. If it was a one off, fine. But every holiday, c'mon now! Same promises, same broken promises to grow numbers.
16 juillet 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for sharing your feedback — we’re very sorry to hear about your experience, and we completely understand your frustration. Reliable childcare is essential, and we recognise how disruptive last-minute venue changes and cancellations can be, especially during the school holidays.
We’re disappointed too when we have to make the difficult decision to close a club due to low numbers. This is never taken lightly, and we know how much it impacts our families. Following your message, I’ve asked our Customer Care team to apply the 30% discount to your booking as a priority, and I’ve also passed your feedback to the General Manager, who will be reaching out directly to help resolve the matter with you.
We’ve also raised your concerns at a senior level, particularly around the long-term viability and support of our Highfields venue. Your feedback matters, and we want to assure you that we are taking it seriously as part of our planning for future school holidays.
Thank you again for highlighting your concerns — and for your kind words about our wraparound staff. We know how much the children mean to them, and it’s something we never take for granted.
Kind Regards,
Junior Adventures Group
Will not be using them again
JAG have been running the wrap around care at my daughters school for almost 2 years. The experience I have had with them has been awful. They have cancelled 5 sessions in the last 6 months with less than 24 hours notice. They say they have done everything they can to keep the sessions running I do not believe this. There adult to child ratio is also high. I have a regular payment set up to make payment via childcare vouchers and yet they still chase me for money. I will not be using them again and do not want to give them any more of my money.
10 juin 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for your review. We're sorry to hear about your experience and completely understand how frustrating multiple short-notice cancellations can be – especially when relying on consistent wraparound care.
Unfortunately, we have had to make difficult decisions to maintain safe adult-to-child ratios due to ongoing staffing challenges. We want to reassure you that cancellations are never taken lightly, and we always do everything possible to keep our clubs running safely. Your feedback has been passed on to our General Manager to review in more detail.
We're also sorry to hear that you've been chased for payment despite having a regular childcare voucher setup. We’d like to look into this further for you. Please do get in touch with our Customer Care team on 0333 577 1533 or email hello@junioradventuresgroup.co.uk, and we’ll be happy to help resolve this.
Thank you again for taking the time to share your feedback.
Kind regards,
Junior Adventures Group
JAG are absolutely disgusting and do…
JAG are absolutely disgusting and do nothing but lie. Since experiencing a medical emergency and being a little overdue with payment, I reached out to JAG and they offered to provide support, the second time only as they claimed they hadn’t received an email which I first sent. Despite me sending that same email twice over as a forwarded message for 2 different sets of correspondence. They then refer straight to a debt collection without acknowledgement of email claiming they haven’t received said email when it was responded to by them? I would never trust JAG, the care for my child has been great but the actually company goes against respecting consumer law. Avoid at allll costs.
2 juin 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving your feedback and for highlighting this to us. We're sorry to hear about your recent experience. We take concerns like this seriously, and we’d like to look into this further with the relevant team to understand what’s happened.
To do that, we’ll need a few more details to identify your account. We’ve submitted a Trustpilot request for more information, and would appreciate it if you could share your name, email and any booking details so we can investigate and follow up directly.
*-Update:- 03/06/2025 16:34*
Hi, thank you again for sharing your feedback. We understand that a member of our Customer Care team has reached out with a resolution.
We’re sorry if any communication from you was missed – that was never our intention. We’ve reviewed our past communications and can confirm that contact was made on several occasions prior to referral to our payment provider. That said, we fully appreciate that personal circumstances can make these situations more difficult, and we’re keen to support where we can.
We’ve now arranged a three-month instalment plan to ease the pressure, and have requested the withdrawal of your case from collections. If you have any concerns or need further help at any point, our team is always here to support you.
Kind Regards,
Junior Adventures Group
Super! My son loves it!
Junior Adventures Group provides great services for children. We have used their after school club for 5 years and the holiday clubs in three locations. All great! My son enjoys all of them. He talks about his next half term a lot. He cannot wait to go to the Windrush school again. Love it.
22 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're so pleased to you and your son loves our after school and Holiday Clubs! We can't wait to welcome you back again for the May half term.
Kind regards,
Junior Adventures Group UK
My children enjoy the playscheme
My children enjoy the playscheme, they get to swim, play in the soft play area and do lots of fun activities, games and arts & crafts.
7 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your children enjoy our holiday club and the facilities we have on offer!
Kind regards,
Junior Adventures Group UK
Both our kids love it there and very…
Both our kids love it there and very flexible. Would definitely recommend it.
22 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased that your children love our club and that you also do for the flexibility.
Kind regards,
Junior Adventures Group UK
Queens Diamond Jubilee Rugby
Daughter attended Queens Diamond Jubilee (Rugby) holiday club this week and loved it, all staff were interacting with the children when I picked her up and were very helpful/chatty. Top notch
17 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this amazing feedback! We're pleased to hear that your daughter loved our holiday club! We hope to welcome her back soon for the May half term.
Kind regards,
Junior Adventures Group UK
An important and successful addition to my children’s primary school.
The wraparound care at my children’s primary school only started in January (High Wych). Both my children are loving it and it has been a welcome addition to have a breakfast club facility. The honey hoops in the morning have had my youngest slipping into breakfast club in the mornings 🍯. The staff have been fantastic and they are very helpful!
15 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback - we're so pleased to hear that your children love our breakfast club, including the honey hoops on offer! We will make sure to pass your kind comments onto the team.
Kind regards,
Junior Adventures Group UK
My little boy loved coming to the…
My little boy loved coming to the holiday club so much he has asked to go back even on the days he doesn’t need to
14 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're so pleased that your son loves our holiday clubs and we hope to welcome you back soon!
Kind regards,
Junior Adventures Group UK
Xtreme Arena was a blast
My son really enjoyed the Xtreme Arena today at Evendons. Wouldn’t stop talking about the fun he had. Loved that Josh played guitar & piano, and wants him to come back to Evendons again soon and play more music
10 avril 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your son enjoyed our Xtreme Arena day at Evendons and loved Josh - we'll make sure to pass your comments onto him!
We're running our Xtreme Arena at Evendons again on Monday, 14th April - we hope to be able to welcome you back again.
Kind regards,
Junior Adventures Group UK
Continual cancellation of holiday…
Continual cancellation of holiday clubs. Wraparound is usually fine, but not a reliable company for holiday clubs at all. Seems focused solely on financial viability rather than providing childcare in the community the child lives in. Only alternative offered is to put my child in a car and drive to another venue. This is put to us like it is nothing and completely acceptable practice. Shows company as a whole is money and profit focused not child focused. It is a real shame as some of the venue staff are lovely, just a shame the managers (who don't know the kids yet make the decisions) aren't bothered!
Real shame as my little girl loves the clubs, activities and play leaders
24 mars 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback. We’re genuinely sorry for the disappointment caused by the cancellation of our holiday club at your usual venue.
At Junior Adventures Group UK, we’re passionate about providing safe, fun, and enriching experiences for the children in our care. We understand how frustrating it is when plans change, especially when children are looking forward to their time with us.
We always aim to keep our clubs open and thriving, but on occasions where booking numbers are exceptionally low, we do need to make difficult decisions to ensure we maintain a high-quality experience for every child. These decisions are never made lightly, and we fully appreciate the impact they can have on families.
We’d love to still welcome your daughter to Holiday HQ this Easter. We’re clubs nearby at both Wyndham Spencer Academy and Chellaston Fields Spencer Academy, and our team would be delighted to see you there.
Thank you again for your kind words about our on-site staff — we’re so proud of the teams who make our clubs such exciting and nurturing spaces. We hope to welcome you back very soon.
Kind regards,
Junior Adventures Group UK
Great half term holiday club
I've USED JAG holiday clubs for a while now and the one at the Crescent School in Eastleigh is great. My daughter loves going, always makes friends and even sees some of the same faces coming each half term. JAG plan an action packed week/weeks with themes that really entertain the kids and at the end of each day my daughter tells me what they did with a massive smile on her face. The staff are always so welcoming and happy. Would definitely recommend and it's well worth the cost especially if you book all week.
18 février 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this amazing feedback. We're pleased to hear that your daughter loves our clubs and the activities we offer during each school holiday; we love knowing that she leaves with a big smile on her face and we look forward to welcoming her back soon!
Kind regards,
Junior Adventures Group UK
My daughter attends JAG in Chislehurst
My daughter attends JAG in Chislehurst. The staff are kind, energetic and friendly. My daughter loves going there and it’s not too expensive. Highly recommend.
28 février 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're so pleased to hear that your daughter loves attending our club and that you find our teams friendly and full of energy!
We look forward to welcoming you back soon.
Kind regards,
Junior Adventures Group UK
First time for my son to come to copper…
First time for my son to come to copper box for the holiday week. He enjoyed it very much and I've been very happy with the experience here. Sophie is amazing. It's hard for my son and I as he's not understood as much as he has asd and adhd but being here has been a great experience for us he will definitely be back next time
17 février 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for sharing this amazing feedback! We're so pleased to hear that your son enjoyed our club at Copperbox last week and that Sophie and our team were able to give you peace of mind while he was in our care. We look forward to welcoming you back for the next school holiday!
Kind regards,
Junior Adventures Group UK
Dangerous experience, completely unsafe for kids
My son went to holiday club in Amersham Chiltern Leisure center on 17th Feb. The club finishes at 5.30. When I arrived there at 5.27 the receptionist tells me to go to soft play area where kids are. I went there and found my son standing outside of door alone lost and scared. No one was there. There was no sign out. I was furious and went to the hall where I left him in the morning and no one was there. How can you leave 6 year old child all alone by himself? this is unacceptable behaviour. He is only 6. It is affecting my mental health since. If you have no capacity to look after kids why you running it. Upon complaining someone called and said they will investigate. Shocking service.
17 février 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this feedback. We’re sorry to hear about your experience at our Chilterns Lifestyle Centre club. The safety and wellbeing of the children in our care is so important to us, and please know that we take concerns like this very seriously.
Please be assured that we are actively investigating this matter to understand what happened and ensure that appropriate steps are taken. A member of our team will be in touch with you as soon as possible to discuss this further.
Once again, we sincerely apologise for the distress this has caused you and your son. If you have any further details you’d like to share in the meantime, please don’t hesitate to reach out to us at hello@junioradventuresgroup.co.uk or via 0333 577 1533.
Kind regards,
Junior Adventures Group UK
Incredibly poor customer service
Incredibly poor customer service. My child has been with this company for two years and, whilst the care she receives from the people at the club seems to be good, the club itself is impossible to contact!!
31 janvier 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, Thank you for taking the time to share your feedback. We're really pleased to hear that your child enjoys the care provided at the club – our teams work hard to create a great experience for all children.
We're sorry to hear you've had difficulty reaching us. We’d love to look into this further and improve our communication. For ease, we've used the Trustpilot 'Request Information' feature so you can share details privately.
Alternatively, our customer care team is available at 0333 577 1533 or hello@junioradventuresgroup.co.uk – they'd be happy to assist and investigate further.
Kind regards,
Junior Adventures Group UK
I use JAG for holiday clubs
I use JAG for holiday clubs, they are amazing. Not only are they flexible and affordable but they come up with fantastic activities for the kids everyday, my kids love it. Though I don’t use the after school clubs I don’t know what I’d do if I didn’t have JAG support in the holidays
28 janvier 2025
Avis spontané
Réponse de Junior Adventures Group UK
Hi, thank you for leaving this great feedback. We're pleased to hear that you and your children love our holiday clubs! We look forward to hopefully welcoming you back soon for the February half term!
Kind regards,
Junior Adventures Group UK
Amazing school
I truly believe that this school in Ealing is exceptional. From the head teacher to the nursery staff, everyone is incredibly supportive and understanding. They genuinely listen to my concerns and demonstrate professionalism and a proactive approach in addressing them.
If only there were 10 stars to give—they truly deserve every one of them!
21 janvier 2025
Avis spontané
Réponse de Junior Adventures Group UK
Thank you for sharing this great feedback!
Kind regards,
Junior Adventures Group
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