Just Glasses Avis 

I ordered 2 x magnification +2.5 at £8 and received 2 x magnification +1. I immediately contacted them to tell them of the error and after a week I've received no response. As a result I've gone to Poundland and bought 3 pairs for £3 and they're fine. I would like my money back for the wrong ones sent. Alas, its 30 years since I was able to use +1s

I ordered a pair of clip-on "night driving" glasses, which were advertised as being 62mm wide & 54 mm high, complete with carrying case.

These took longer than the promised 2-5 days to arrive & when the package was delivered, it consisted of a padded bag which only contained the item itself, without the promised case.

Not only that, it was patently obvious that the pair I received was much smaller than those described on the company's website, as these only measured 60 x 41 mm & therefore the height was insufficient to cover my prescription glasses fully.

I immediately contacted Just-Glasses by email, asking for either the correct item (including the protective case) to be sent out or & if they were otherwise unable to supply these, then & under the Distance Selling Regulations, I requested that they provide me with a full refund of both the purchase price & postage charge instead.

This has gone completely ignored & therefore I felt that I had no choice but to instigate a chargeback through PayPal, who & upon receipt of my complaint, immediately refunded all my money & therefore this did get me wondering as to whether this might not necessarily be the first time that they may have had similar dealings with this company in the past.

As a result & purely based on my honest opinion concerning the apparent complete lack of "customer service" offered by Just-Glasses, especially considering that this was at best, a genuine mistake or, alternatively, clearly misleading advertising, but & whatever the reason, they were nevertheless entirely at fault here, yet did absolutely nothing to resolve the matter whatsoever, therefore I would strongly advise future prospective buyers to bear my own negative experience in mind, before committing themselves accordingly.

Ordered my glasses in December. They still haven't arrived. Chased by email in early January and by phone last week. Was assured by ref Max that a new pair would be dispatched straight away. Don't waste your time and money buying anything from this company.

Solid customer service.
I reported a faulty pair among my order and Max was swift to rectify and resolve without any problem.
You're a credit to the business Max.

My order arrived quickly. The glasses were fine but the case was damaged. Just Glasses sent a replacement of both case and glasses which was good service.

Had 5 pairs of glasses for reading and found them to reasonably good , over a period of 12 months. Metal frame ones are better quality i feel and more durable. Delivered quickly.

Ordered well before xmas 2 reading 1 driving glasses 2 reading arrived 24th NOT VERY GOOD QUALITY no driving 5 e.mails and numerous calls eventually answered and apologised and sent out a set of driving glasses nothing like what was ordered and can be bought off E.bay for under a fiver totally disgusted I never give bad reviews but this has pissed me off (A GENUINE CUSTOMER)

The mens reading glasses were excellent, would highly recommend

They sent reading glasses with wrong magnification. I had no response from either a phone call (Answerphone) or my email. A really dreadful company , I would advise no one to do business with them. Perhaps they are OK when a correct order is delivered but when things go wrong , avoid at all costs

Had to contact them regarding only one pair of the two I ordered, and found the employee, polite and explained the holdup. This is the second time I’ve used them and wouldn’t hesitate to use them again

I was sent the wrong glasses. Emails went unanswered until my 3rd attempt. I was told to send them back. I did not wish to pay to return them as the mistake was not mine. I emailed them a further 2 times asking for free postage. I never heard from them again. I do not recommend this company!

Recently brought a pair of glasses with this company and I am extremely happy with my purchase and my vision has improved so much. Thanks guys.

I bought two pairs on a good deal for a family member being over charged by other online retailers. We decided on the Bordeaux and Yates which look really nice. Great service I would highly recommend. The order also came a day faster than expected.

Just Glasses were exceptionally quick in delivery the doors we ordered so very happy with the service we received and would definitely use them again.

Excellent customer service and the products that i want, great multi buy deals too Its my go to place for my glasses

Very easy to order, and a great selection of reading glasses for men. I inputted my lens diopter, which is 2.50. My new glasses arrived quickly, after two days. They are of very sturdy quality and fit me perfectly. Exactly what I was looking for will be ordering again in the future.

Best reading glasses company i have ever used. Delivered quickly within 2 days. Product quality excellent. Will buy again.

Very good quality frames, at a top price I definitely recommend Just Glasses and will be buying more frames in the future.

ThIs company should be called ' Just no glasses'. Avoid. It has no customer service. I have sent emails , made phone calls and left messages. Nobody has come back to me. I have put the address on their website on google map and there is an ocean optical at 641, there is abuildiong with closed shutters next to that and a perfectme aesthetic clinic next to that. No building displaying Just Glasses or Just no Glasses.

A joke of a company. No email receipt of purchase, no order number. Items 4 weeks later still not arrived. Stay far away from these scammers!