JYY LONDON Avis 

I've just received my order, I ordered a mystery bag worth £15. There is one pair of cheaply made material trousers hardly a mystery bundle such a disappointment.

No updates on my order or delivery at all. Placed order on the 16th Dec, delivery said 3-5 days. Its now 4th Jan and still no updates or delivery. Contacted JYY, with no reply. No idea if this parcel will ever arrive, but I won't be ordering from here again.

Ordered some leggings on 12th December. They haven't arrived. I've emailed twice and no response. Horrendously bad customer service. I just want my money back at this point.

Ordered lucky dip bags on 25/12/25 and still not arrived it's now 1/1/26 messaged customer service 9 times just to get automated response this company is a joke I understand it was Christmas but they should have arrived by now it says dispatch 3 to 5 working days think they must be iliterate or just plane ignorant please don't purchase from them

I would give zero if I could. I placed an order in November and still nothing. I’ve emailed them 6 times and all you get is an automated response that they’ll get back to you, I’m still waiting!!!!!! Why celebrities promote this company is beyond me. I can’t even see how to get a refund. Disgusting 😡 update. They were quick to respond to this review but not to my many emails. Funny that! Still not received anything.

No stars if I could:
-Misleading advertisement
-No contact from the seller whatsoever...
- No tracking information
- No order received
Avoid! Avoid! Avoid!

Great service & value for money - thank you!

Ordered in February 2025. No order no update no refund !

Ordered my items on the 1st November and still waiting for delivery almost 2 months later, no responses from customer support emails despite attempted contact. Should have read the reviews before placing an order. Smh

Advertised as 3 items in lucky dip bag only 1 item in bag of poor quality. Absolute rip off. Do not waste your money

I Placed an order on the 5th of December for 3 items and paid £15 for delivery and I havnt recived anything yet not even a email. I have emailed them 2 times and no response.
Absolute joke!

I had to contact my bank and ask visa to open a dispute... It'll take 30 days but I should get my money back 🤞.
AVOID!!!!

DO NOT BUY A LUCKY DIP BAG. IT IS A SCAM. My wife bought two bags expecting them to come in separate bags. At a cost of £25 in total, including postage, she received one bag with a hat worth £2 at best, and a pair of joggers that you can buy at Primark cheaper. Absolute poor quality and do not get sucked in just because Katie Price happens to be holding up a spotted bag, which was not spotted on arrival. This is a complete con. Yes, it is a lucky dip, but the company is the part getting lucky!

You should stop rip off people! I wish i would read reviews! For £20 i got ugly bright burgundy hat which did not fit and blue leggings . Most disgusting items from your shop probably. DONT BUY Lucky dip its RIP OFF DIP ! You should close down

Worst thing I have bought online. Decided to get a lucky dip bag as advertised by Katie price. I bought 3 for my daughter as the things Katie showed looked quite nice and it appeared to be 3 items for £10. However, when mine arrived it turned out to be 1 item per lucky dip bag all of which were horrible cheap trousers. I would not even have spent £1 on them they are hideous, short and very poor quality. I would recommend not buying from this company and I would not trust anything Katie Price promotes again. This site is a scam don’t fall for it save your money or give it to charity.

Not as advertised in the video, looks like you receive 3 items but I received one item.
Also the leggings were not as advertised as they were 2 sizes too small, this should not have happened as they asked my size when ordering and it is clear I ticked the right box as it’s on the invoice.
I sent a message to customer services and received an email saying no refunds.
Steer clear of this scammer who uses celebs to Misinform the customer.

Absolute bag of shizzle ! Lucky dip bag and there all disgusting 🤢 DO NOT order from here

Disgusting the way this co are allow to carry on trading have sent lots of emails with no reply clothing is absolutely very poor quality the so called celebs that advertise this should be ashamed you take the money but don't send the orderd

I placed an order that never arrived. The tracking number provided was not traceable on multiple courier sites, which suggests it was not legitimate. I contacted the seller but received no response. As my bank requires 14 days after initial contact before I can file a claim, if the order does not arrive within that timeframe I will proceed with a claim to recover my payment.

I ordered on 15th November. Order is still showing as unfulfilled. I’ve emailed several times and sent messages through Instagram and have received no responses. I wish I had read the reviews before I ordered. Scammers! Do not order from them. Only option I have is to try and get my money back via my bank.

I ordered 2 tracksuits and my bath bombs on the 28th of november and I had been sent incorrect tracking and the parcel hasn't even been sent. They are no responding to emails or Instagram and it is impossible for me to get my money back 😐 i shall not be ordering again and contemplating going to the consumer obusmen to investigate.