K9 JETS Avis 

I am so grateful to K9 jets for the most fabulous experience from beginning to end. I was stressed about moving to Germany with our pets, including an anxious dog and so very glad to learn about the option of K9 jets.
It was a big stretch for us financially to make this decision for this flight and their team was completely understanding and supportive of us from the beginning. They worked with us from day 1 to help us get the flights we needed, allowing us to make switches when a more convenient one opened up.
The staff at the airport were excellent and made us feel so at ease. Traveling alone with my anxious dog and a cat was a lot but the staff was immediately there to help me, encouraging my dog with treats and even carrying her up the airplane stairs for me when she wanted to turn around and run away.
The waiting rooms are absolutely beautiful and very comfortable for all. We definitely were able to relax and felt very cared for while we waited.
The pilot and plane attendants were also so kind and friendly and made sure we were all comfortable. The little care package full of gifts for the dog and cat were an amazing touch as well. And the entire flight was peaceful and quiet.
Landing on the other side was also very efficient and staff made us feel very welcome in our new home.
I really couldn't recommend this company more, especially if you are nervous about traveling with your pet. This didnt feel like an indulgent experience where I thought our family might be out of place. But rather it was an entirely comforting way to get your pets safely to the other side of the ocean. We were surrounded by animal lovers, people who had also made tough decisions to take this flight, and most importantly people who understood about anxious animals and made the experience as easy as possible. So, so worth it.

Flying my thirteen-year-old dog from USA to UK was a worry but K9 Jets made it an amazing experience. The biggest fear was failing to meet quarantine requirements but K9 made sure everything was reviewed and submitted beforehand and so, on landing, the process took minutes and needed only the Microchip ID scan. The flight was calm and quiet, our steward was attentive and the whole process was managed calmly and efficiently from start to after disembarking.

For the last four summers, I have flown with my terrier on K9 Jets from London to NY and back again. Every time has been a great experience in terms of comfort and service. The K9 ground staff and cabin crew have always been fantastically helpful to us. They are amazing. However, the most fun part of it all is to travel with fellow dog lovers and their dogs. Anybody that is on the plane is dog crazy and goes out of their way to be kind and friendly to their fellow travellers. I cannot recommend K9 enough - it’s the only way that I would do this! Thanks Adam & Team

Adam with K9 Jets has been unbelievably kind. I called K9 asking for information after a horrific experience with another airline. Not only did Adam provide me with the information I needed about K9's upcoming flights, but he also went above and beyond to try and help us get on our originally booked flight. Unfortunately, it did not work out but we have rebooked with K9 and I look forward to my fur baby joining me in our new home soon!

K9 simply makes flying we your dog -- or dogs in my case -- easy, enjoyable and hassle free. What could be a nightmare was great all the way around. Even with a forced last-minute change of airports, the trip was relaxed. Thank you K9.

Top everything! Why endure the ridiculous hassle and pain of commercial travel with pets when you can travel effortlessly with K9? Both arrive at the destination in one piece, and happy.

From the minute I booked my ticket for me and my 81lb dog to relocate from Los Angeles to London, everything was great! My initial conversations were with Adam, the owner, by phone, and he was both friendly and helpful with all of my questions. Never having taken an animal from one country to another, there were plenty of questions flying through my head.
Adam was clear and concise on everything that would be required for my Lexi's travel, including advice on health certificates, rabies vaccines etc. I did some research, and found a company called Pet Relocation, who I hired to help me with all of Lexi's documentation. I later found out that K9jets partner with a different company, but I was already committed, so I stayed with Pet Relocation. (Perhaps mentioning the partnership with the other company earlier might help.)
After having jumped through all the hoops that the certification involves, it was then wait for the flight itself! About 4 weeks before the flight, I received the email confirming the flight and the departure details. This meant that I was ready to schedule all my vet visits etc. And my mind could kick into "this is really happening" mode. Of course I sill had questions, all of which were answered via email (sometimes not immediately, but always within a couple of days). A week before the flight, and things get serious. Panic as the vet messed around with signing the tapeworm treatment page (don't let them tell you that they uploaded it to the USDA as you HAVE to have an original signed copy with you on the flight) and general trepidation and unfounded fear of things going wrong! (Nothing went wrong!!)
So finally the day of the flight. First to arrive at 7:30. Exactly 90 minutes before take off. Was greeted by a lovely young lady who set my mind at ease that I was indeed in the right place. Passport and TSA checks in the hanger next to a fancy looking Lear Jet and back to the lounge to wait for boarding. Lots of medicated dogs started showing up and we all met and chatted in the lounge. Somewhere along the way I had read that medicating your dog was not recommended, so I had chosen not to. But Lexi was her usual chill self, and didn't seem at all bothered. We were all called up to the plane in 2s, and we were the last to board, as our seat was the closest to the front. (If I have one suggestion, it would be not to seat to large dogs directly opposite each other, as Lexi was relegated to the aisle as a huge Retriever was taking up all the space between the seats, while the two seats next to us had two small dogs. Alternating would have been better) that being said, the flight crew were not bothered at all, and the Lovely Jasmine (flight attendant) danced and picked her way through the furry obstacle course with grace and gentleness throughout the flight.
The food was great even though there were many hungry eyes watching while we ate. After dinner, lights out, and all the doggos passed out, Lexi included. I did not sleep much, but did not expect to.
It is great that the flight was a "red eye", leaving at 9pm, so the dogs all wanted to sleep anyway.
Finally after 10 hours, we landed at Luton airport. Being last on, meant we were first off. Super fast passport and documentation check, and we were off. My sister was allowed to drive onto the tarmac to pick us up, so it was a quick pee on the side of the runway, and off to Richmond to decompress!! Oh, and we got a goodie bag to top it off, with a plush bone with Lexi's name on it.
All I can say is everything was great!!! So many things could have gone wrong, but nothing did, and I can't recommend K9Jets enough if anyone is looking to travel with their Furry Friend. Thanks Guys! Job well done indeed!!!

I highly recommend the crew at K9 Jets. From my initial phone conversation with the owner Adam, to my final email correspondence, they have been the epitome of professionalism and customer service. I had a number of challenging schedule changes and they were supportive and flexible throughout. I plan to use them for all future travel for my pup and I.

I was booked on K9 Jets and was unable to go. I let Adam Golder (founder and Client Director) know immediately. He let me know that there were multiple people who were interested in that flight. He and his team got right on it and let me know shortly thereafter that they had sold my seat. If I get the chance again to fly with K9 Jets, I’d love to go. Thank you, Adam and K9 Jets team for all of your help!

I had a remarkable experience flying to London with my two 50 lb dogs via K9 Jets. From the moment you book your ticket to the day you land in your destination, K9 Jets makes it an easy and clear and, eventually, luxurious, experience. They help you coordinate everything in terms of paperwork and ground transportation on both ends, and your time in the air comes with fantastic courteous service and the most comfortable ride imaginable. A truly great experience, top to bottom. We will only use K9 Jets going forward to travel with our dogs. Worth every cent.

We found K9 Jets to be an ethical, responsive and empathetic company. Emma and others we dealt with were most kind and patient in dealing with our last minute tragedy. We would not hesitate to recommend them to others.

Worst travel experience ever. In case you don't realize this, K9Jets don't own or operate any aircraft - their misleading brand name foreshadows their lack of transparency. K9Chaos were still scrambling to nail down a plane just days before our scheduled departure... and again midway through the journey. Poor and erroneous communications plagued the "process" - unreturned calls and no-shows for scheduled teleconferences were downright frightening. We had put a lot of trust in them, along with our cash, and were losing confidence daily. Operations are their Achilles heel. Staff have limited knowledge of actual airport and travel logistics (e.g., proposing a new impossible departure time, not knowing that a flight can't land in Lisbon at 3 am and that the vet won't be there). 60 long hours door-to-door from Cali to Portugal with 2 nights of delays in NJ and no clear or reliable plan to cling to. Just limbo. All trust was lost midway through this disaster. These delays upended pet medication, sleep, food and potty schedules, as well as ground transportation plans (more $). The chaos translated to heavy stress on all animals, including the humans who simply do this for the love of their animal companions, not for some so-called luxury experience (banana bread and turkey wraps?!). Staff focus is marketing, deflection and damage control. I actually overheard a staff member telling a colleague that he would handle shelling out the bad news because we weren't a "tough crowd" and that this "stuff" (i.e., the BS) just "spews out" of him. I have tossed their swag - it was giving me PTSD. In sum, K9Jets’ priorities are way out of order. Branding takes precedence over reliability. Smile clips are a thin veil for chaos and incompetence. What we needed was clear, accurate, and timely communication, and earnest concern for the welfare of our beloved animal companions. What we got was uncertainty, confusion and distress during our relocation abroad.

I thought by choosing to fly with K9 Jets that the stress of relocating to another country with a pet would be minimised... instead it became way more stressful.

The flight was LA to London, due to take off on May 27th. On May 25th I received an email to say that the flight was delayed to May 29th because of a problem with the aircraft. Then on May 29th, six hours before the flight, I received an email to say that the flight was delayed again. Eventually the flight took place on June 3rd, one whole week later than planned. The repercussions of this failure by K9 Jets included: having to get the vet certificate issued again, having the tapeworm treatment done again, finding a place to stay in California on short notice and with a dog, paying for an unused Airbnb in the UK, paying for storage for boxes being shipped over as well as a multitude of other logistical things.

The company's response? "I would also note that we were under no obligation to source an alternative aircraft. We could have cancelled the flight, issued refunds, and left passengers to make their own arrangements." Not exactly caring customer support.

As for the plane itself, it was nothing like the planes presented in K9 Jets marketing. It was much smaller, the seats were very close together and there was much less space for the dogs. My dog is 50lb. He was uncomfortable and distressed throughout the flight. The seat did not give him enough space and so the only place for him to lie down was in the aisle, which meant he was regularly stepped over by flight attendant and crew going to the bathroom at the back of the plane.
The seats were covered with dust covers that we were not allowed to remove.
The flight attendant didn't seem to like either people or dogs. Call buttons were repeatedly ignored. Service was worse than an average business class flight.

Currently there are not many options to fly with pets but as more companies come into the market, I truly hope that experiences and service like this become obsolete because they are unacceptable for both pets and pet owners.

UPDATE
Looking at K9 Jets response... firstly, they address it to Pauline. I have no idea who Pauline is but good to know that's their level of customer service and they have to have these things as copy and paste.
Secondly, in their first response they pointed out that my dog had an accident because of the level of stress he was under and that they would waive the clean-up charge. They then emailed me charging me for clean up. (The charge... $1214!!) When i pointed out they had said they would waive it, they then amended their review to remove any mention of paying for it.
Seriously, this is not a good company,

Exceptional Service from Start to Finish

We recently traveled with K9 JETS from the USA to London and then onward to Dubai with our Labrador, Bruno, and the experience exceeded our expectations.

From our very first inquiry, the team was incredibly responsive and helpful. A special thank you to Adam and Emma, who were always available to answer our many questions and guide us through the process. Traveling internationally with a pet can be stressful, but their communication and support gave us confidence every step of the way.

Our original journey was scheduled for April, but due to regional conflict and resulting travel disruptions, our plans had to change. Throughout the uncertainty, the K9 JETS team kept us informed and worked with us to find the best path forward.

The onboard experience was fantastic. The crew on both flights were kind, attentive, and especially wonderful with Bruno when he was a little anxious at the start of the journey. Their patience and genuine care meant the world to us.

Being able to travel alongside our dog instead of having him fly separately was priceless. Thank you to everyone at K9 JETS for making a potentially stressful relocation feel smooth, comfortable, and memorable.

Bruno gives the experience five paws out of five!!!

With no persuasion I would like to give a review on my experience with K9 jets. It was excellent service and I would definitely recommend anyone traveling with pets who stress easily to travel K9 jets. Service is 5 star and everyone is treated like a VIP, including your pets. The flight was very comfortable and all clearances are done on board so that your pets have less time waiting and can quickly be on their way. I had the most relaxed time and although it was my first time won’t hesitate to travel again as the experience was a pleasant one. Sherlock says Thank you.

We recently flew from London to New Jersey with our corgi since we didn’t want to put her in cargo- we couldn’t have asked for a better experience! We were attended to from the moment we walked through the door, the boarding process was easy, both the dogs and humans were well taken care of during the flight (we had an excellent flight attendant!), and customs when we landed was a breeze.
My only concern was customer service wasn’t the quickest as I had to follow up a few times to ask for an invoice I needed but other than that, our overall experience was wonderful and worth every penny. If we ever relocate again with a dog we would definitely use K9 jets again!

The most incredible, amazing experience flying K9 Jets. My biggest worry relocating to the States was how I’d get my old hound there safe and sound and K9 jets most certainly came to the rescue. First class service and experience all round from people, plane to pets on board! Couldn’t recommend enough. Smooth booking, clear briefing and paperwork directions and an easy process throughout. So much fun too getting to know our fellow passengers. Thank you.

My 9-year-old Labrador and I had two excellent flights from Van Nuys to Teterboro and then on to Frankfurt. I was a little nervous waiting to see if our flights would reach 75% capacity to fly, but they did. After our USDA certificate did not arrive on time, K9 Jets went the extra mile, helping us to navigate the situation and save the trip. The day-of service from the ground crew and the in-flight crew was top notch. Highly recommend.

This is my second time flying with K9 Jets. From top to bottom, the staff and service is impeccable. The agent who greeted us in New Jersey was attentive and kind, and helped everyone through the process gracefully. She even took our carry-ons aboard for us early, so we could climb the steps onto the jet with just our pup! On board, I can not speak more kindly of our flight attendant and pilots. Our flight had over six animals on it and each was treated like royalty. Most importantly, the flight was smooth and both my husband and I could actually relax, knowing we'd be on time and that our dog was safe and calm. I truly love this service and could not recommend it with higher regard. Yes, of course, the luxury perks of delicious food/snacks on board as well as beverages of your choice is so special, but nothing tops the commitment to quality customer service and consumer interaction that everyone who is part of the K9Jets team exemplifies!

Based on my personal experience, I would strongly advise people not to book with K9 Jets or give them your money.

My flight was cancelled on the 3rd April due to the war, a review was scheduled for the 10th, then again on the 24th - which is unnecessary due to the current circumstance other flights are taking place, but I discovered they fly under European aviation insurance - cool… they offered a refund or to keep my money in escrow until there’s an available flight  I asked for a full refund due to finding alternative travel. I received a prompt response, then after that nothing! No response, no replies, no updates. NOTHING  

I’ve been having to chase this refund from them for over a week and the entire process has been so stressful and completely unacceptable. Communication has been below poor throughout! No updates have been given and I have constantly had to chase them myself just to get basic and practically no information because they say they’ve put a call back request which I never get!!!

After calling and emailing multiple times , I was eventually told there had been internal confusion with the escrow team. However, instead of simply contacting me directly to clarify this nothing was done and I was just left waiting even longer with no explanation. That delay was entirely and completely avoidable. Then again after this explanation, nothing has come of it and I’m still left chasing for an update on what’s happening?

I was then told that the matter had been forwarded to the escrow team and that I would receive an email confirming the refund had been processed... That email never arrived. Despite repeated contact, I have still been left without proper confirmation, still no refund and without any real sense of urgency from this company.

This has had a serious impact because this refund was needed in order to secure an alternative flight. Their delays and lack of action have caused unnecessary stress and disruption at an already very difficult time.

In my opinion the level of service, communication, transparency and care I have received has been extremely poor and no one seems to have a clue what’s they’re doing in the company. Based on my experience, I would not recommend K9 Jets to anyone and I would strongly suggest to think very carefully before booking with them knowing you money is not safe nor is the quality of customer care you’ll receive. Their social media looks great, but what glitters isn’t gold. The company is ran by a bunch of morons.