At BARK Air, the safety and well-being of every dog, dog parent, and crew member has always been, and continues to be, our highest priority.
Since launching BARK Air, we have safely operated more than 400 flights, welcoming thousands of dogs and their families on board. We are incredibly grateful that our passengers have consistently rated their experience 5 out of 5 stars, reflecting the care provided by our team and our commitment to creating a truly dog-first way to travel. Even when we've encountered the unexpected realities of air travel, such as severe weather or mechanical events, we've maintained a 100% service recovery record, a testament to our team's dedication to making things right for our passengers.
As an FAA-certified Part 135 operator, our operating partners have earned some of the aviation industry's highest independent safety recognitions, including ARG/US Platinum, Wyvern Wingman, and IS-BAO Recommended status, an achievement attained by only a select group of operators worldwide. Their full-time pilots have thousands of hours of flight experience and undergo rigorous recurrent aircraft and emergency training twice each year. In addition, every flight is supported by a comprehensive Safety Management System that includes formal flight risk assessments, dedicated aviation safety leadership, and ongoing company-wide safety reviews.
Every team member selected to support our dog passengers aboard our BARK Air flights is chosen because of their extensive experience working with and handling dogs. That expertise is a cornerstone of the personalized, dog-first experience we've built from day one. As our operation has grown, we've continued to strengthen our training, refine our operational procedures, and invest in our people to ensure we deliver the safest and highest-quality experience possible.
While we recognize that not every former employee's experience will be the same, the characterization that safety concerns are ignored or that we do not foster a culture of open and constructive dialogue does not reflect our values. We are committed to creating an environment where team members are encouraged to raise questions, share feedback, and help us continuously improve. Safety, continuous learning, and operational excellence remain at the center of every decision we make and are fundamental to maintaining the high standards our customers have come to expect from BARK Air.
We appreciate everyone who has contributed to BARK Air's journey and remain committed to providing a safe, thoughtful, and exceptional travel experience for every family who chooses to fly with us.
