K9 JETS Avis 

185
TrustScore 4.5 sur 5

4,7

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Noté 5 sur 5 étoiles

Adam with K9 Jets has been unbelievably kind. I called K9 asking for information after a horrific experience with another airline. Not only did Adam provide me with the information I needed about K9's... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Flying my thirteen-year-old dog from USA to UK was a worry but K9 Jets made it an amazing experience. The biggest fear was failing to meet quarantine requirements but K9 made sure everything was revi... Voir plus

Noté 5 sur 5 étoiles

For the last four summers, I have flown with my terrier on K9 Jets from London to NY and back again. Every time has been a great experience in terms of comfort and service. The K9 ground staff and c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The most incredible, amazing experience flying K9 Jets. My biggest worry relocating to the States was how I’d get my old hound there safe and sound and K9 jets most certainly came to the rescue. First... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Consultant en aviation

Écrit par l'entreprise

K9 JETS is the world's first pet-dedicated, pay-per-seat, private jet service. Launched in March 2023, the British-based company has revolutionised pet travel by allowing customers to fly with their beloved pets by their side. Since then, K9 JETS has become a trusted name in the industry with a rapidly expanding destination network offering an alternative to traditional pet shipping. The K9 JETS team boasts over 25 years of experience in the aviation industry, ensuring a safe and seamless journey for both pets and their owners.


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4,7

Excellent

TrustScore 4.5 sur 5

185 avis

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4,7

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(185)

59 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

K9jets were exceptional from my first…

K9jets were exceptional from my first interaction until I arrived at my destination.Adam and Jasmine and the support team treated us like we were special, responding to my and my pup’s every need. They even helped guide us around rental car pickup and drop off and documentation. It was a very special experience.

23 juin 2024
Avis spontané
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Réponse de K9 JETS

Thank you Cindy, it was our pleasure, and lovely to meet Chilli. We hope to see you again soon.

Noté 5 sur 5 étoiles

Best decision I ever made!

The K9 jets team were so wonderful! I am a very nervous flyer, absolutely hate take off, turbulence and landing, and was very anxious for this flight as I had assumed a smaller plane would mean more turbulence.

Once I informed them of my worries, Emma sent me the most thorough and thoughtful response to put my mind at ease and assure me that I might be pleasantly surprised with how smooth the flight was.

I assumed she was just being nice and bending the truth (lol) but turns out she wasn't at all! I flew from London to New York and it was such a smooth and easy flight!

Obviously everything else was amazing too - someone to meet you as you arrive to take your luggage, delicious in-flight food, attentive air hostess offering drinks and snacks and lots of fuss for my pup.

For me, this was a relocation flight, and if getting the love of my life overseas safely isn't what my savings are designed for, then I don't know what is! Best decision I ever made.

9 juin 2024
Avis spontané
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Réponse de K9 JETS

Thank you for your amazing review. We are so pleased you had a great flight. It was a pleasure to meet you both.

Noté 5 sur 5 étoiles

Exceptional 5 star service

Exceptional 5 star service from start to finish!
This was by far one of my best travel experiences! I was travelling with my 8-year-old nervous dog and I was a bit anxious about flying with her over the pond. Adam and Emma were absolutely fantastic and provided excellent assistance and professionalism, as well as the whole crew. I am very impressed! Thank you so much Emma for helping me with Willow and for being so kind and reassuring. Adam: you are a STAR!
I highly recommend K9 to anyone who wants to travel stress-free with their fur babies.

9 juin 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much for your review. It was great to meet you both, I am glad we made it work for you.

Noté 5 sur 5 étoiles

Flew K9 JETS on Sunday June 9th from…

Flew K9 JETS on Sunday June 9th from London to NY/NJ. A great experience from the booking process with Emma and my video call with Adam. The meal was excellent and the pups loved the freedom of not being in a crate. I highly recommend this and hope to travel with them again!

9 juin 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much for your kind review. We are pleased to hear the pups enjoyed the flight. See you again soon.

Noté 5 sur 5 étoiles

Above & beyond. Literally!

K9 Jets went above and beyond in bringing our PBGV Buddy Holly back to the UK from New Jersey after he retired from the show ring and 'public duties' after winning BIS at the Westminster Kennel Club in 2023. I can't explain how comforting it was knowing he was safe, happy, and travelling in pure luxury with K9 Jets alongside Christian his travel guardian from Signature Pet Transport. The whole process was zero stress for Buddy and on arrival he was gifted his own personal goody bag, just like his fellow canine passengers, which he's enjoyed greatly. Greeting them directly off the jet on the tarmac was an added bonus too. They deserve more than five stars! Buddy and I definitely recommend this way of travel and with K9 Jets specifically!

25 mai 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much Lizzie. It was our pleasure to be able to fly Buddy Holly back home.

Noté 5 sur 5 étoiles

Amazing service

Amazing service! Adam will walk the extra mile to give you the best service possible!

28 mai 2024
Avis spontané
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Réponse de K9 JETS

Thank you for your feedback Ania. It was a pleasure working with you.

Noté 5 sur 5 étoiles

WONDERFUL experience from Van Nuys (Los…

WONDERFUL experience from Van Nuys (Los Angeles) to Farnborough (London). This is our second trip with K9Jets. Adam, Emma and team are fabulous. So too are their partners who deal with everything from documentation to ground transportation. The crew on the ground and in the air were wonderful. The plane spectacular (we even got to see the Northern Lights from 45,000 ft) and the other travelers - 2 and 4 legged - were delightful. This is TRULY the world's first airline for dogs (and cats) - notwithstanding claims by a competitor who is just getting started. And K9Jets is also the world's most experienced airline for dogs (and cats). We are committed and loyal customers.

10 mai 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much for your kind words. It means the world to us knowing you had a great experience. We hope to see you both soon.

Noté 5 sur 5 étoiles

Wow, what an experience

We have two small dogs and have been driving across the country seasonally and finally decided that was enough. I would never check them, they are too big for carry-ons, and JSX is too many legs to get from east to west coast. I was very nervous with k9, the comfort, the amount of large dogs. I could not be more pleased. The team is wonderful, helpful and made the entire trip simple and comfortable for everyone. From arrival to departure, this is how we will do this process going forward.

21 mai 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much. It was a pleasure to have you on board. We look forward to seeing you all soon.

Noté 5 sur 5 étoiles

Thank you to K9 Jets.

Adam and the entire team at K9 Jets were exceptional to work with. The experience from the initial contact to arriving in the UK was efficient and professional. More importantly they alleviated the stress that might otherwise have made the journey less enjoyable, and certainly more stressful, for Jazmin and me. Many thanks to Adam and the entire team at K9 Jets. Keep up the good work.

10 mai 2024
Avis spontané
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Réponse de K9 JETS

It was an absolute pleasure to work with you on your relocation. We really value your feedback. Wishing you and Jazmin all the best.

Noté 5 sur 5 étoiles

Dreamy travel experience

We feel like responsible pet owners who want the best for their dog, we were at lost many times in search for a travelling solution with our dog.

We refused to place our family member in the cargo hold for many reasons but mostly for safety and well being concerns.

We came across K9 Jets and their amazing team last year. We had an opportunity to fly with them in November 2023 from Teterboro to London and then again in May 2024 from Frankfurt to Teterboro.

Both flights were extremely comfortable for us and our dog. On the flight to Europe we had 9 dogs and 3 cats and all the animals were passed out once we took off. It was exciting and cool at the same time. We had so much fun!

The process is pretty easy as Adam and his team navigate you from the get go. How to obtain the proper paperwork for your pet. What to expect. What food will be available to you on the plane. Emma is always an email or a phone call away to help - and we really appreciated that - especially the first time.

The pilots and crew are extremely professional and it was a true joy to meet them all so far. We felt very safe under their leadership.

K9 Jets makes promises and keeps the promises, but above it all they really care for the wellbeing of your pet. They want you to be happy. I noticed the push for constant improvement for their services and the drive to offer the highest standards available.

This is ultimately the only way to travel to and back from Europe for us and our dog.

Look no further and we can’t wait to meet you and your loved animal on the next flight.

Tomas, Lenka & Queen

5 mai 2024
Avis spontané
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Réponse de K9 JETS

Thank you for your amazing feedback. We look forward to seeing you again soon.

Noté 5 sur 5 étoiles

Incredible experience

K9 JETS are an amazing company. Thank you Adam and Emma for making the seemingly impossible possible! I have a nervous cockerpoo who gets stressed in the car. We recently flew Farnborough to Teterboro and the reassurance I received beforehand was very much appreciated. Yes the dogs did all get on with each
other, yes the dogs settled down quickly and slept most of the way, yes they didn't need to go to the toilet! The meal and refreshments were excellent and thanks too for Archie's goody bag. I cannot recommend K9 JETS enough .

28 avril 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much for your review Karen. I am pleased we were able to make it work for you, and that Archie is settling in.

Noté 5 sur 5 étoiles

K9 Jets made moving to a new country enjoyable!

Moving to a new country was a stressful experience but the one part that I thoroughly enjoyed was flying with my dog on K9 Jets! The customer service was 10/10, special shout-out to Emma who provided extra support when UPS lost my dog’s certificate in the mail. This experience was worth every penny!

22 mars 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much for your review Katarina! It was a pleasure working with you and meeting you upon arrival.

Noté 5 sur 5 étoiles

A Wonderful Experience

My two chihuahuas, Fancy and Piglet, had a wonderful time on our recent trip to the UK with K9 Jets. The staff, the plane, the food, the airports - the entire experience was perfect. K9 Jets treated my pets with the dignity, care, and respect that all pets deserve during travel.

We will never fly internationally any other way. We can't wait for our next K9 Jets flight!

7 janvier 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much Lydia. It was a pleasure to meet you all.

Noté 5 sur 5 étoiles

K9 Jets is an awesome company

K9 Jets is an awesome company. Great customer service and very helpful from beginning to end. They really care about the dogs and the people. First class treatment all the way. Flights were the best fights we ever experienced. Everyone involved from first making the reservation all the way through to flight and during and after have been the greatest and took great care of us. Highly recommend to anyone wanting to fly with your pet in the cabin. Adam from K9 Jets and Nicole from pawsensitive help us make this once in a lifetime experience as we retired from USA to Sardinia Italy. Adam also ensured we had a connecting flight from UK to Sardinia. Truly cared about our one way trip to our retirement life.

23 février 2024
Avis spontané
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Réponse de K9 JETS

Thank you so much Dale, it was a pleasure to make your retirement trip happen for you! We hope Sophie the Corgi will love her new home in Sardinia! Wishing you all the best.

Noté 5 sur 5 étoiles

This was by far one of my best travel…

This was by far one of my best travel experiences. Every member of the K9Jets team was extremely helpful, thoughtful, professional, and kind throughout the entire process! I was very nervous about flying with my dog, as this was my first time ever taking her out of Europe! Adam made the whole process so easy and stress-free. I would recommend K9Jets to anyone who is traveling with their pet! I will definitely be flying with them again. Big thank you to the team!!

15 février 2024
Avis spontané
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Réponse de K9 JETS

Thank you Kristyn, it was a pleasure to work with you on your trip.

Noté 5 sur 5 étoiles

Flew from New Jersey to London last…

Flew from New Jersey to London last summer. Well, our family all moved to the UK. Jude, my dog and I had the most enjoyable flight. He slept the whole time and Rachel , our
Stewardess was amazing. Will never fly with my dog any other way.

23 juin 2023
Avis spontané
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Réponse de K9 JETS

Hi Leo! Thank you so much for your review, much appreciated. Hope you have both settled in well.

Noté 5 sur 5 étoiles

Genuine animal lovers

I had booked for myself and my dog, sadly she died a week before flight, They were so kind and compassionate, in the email they sent,I was offered money back, but decided to go ahead and take the flight. After 3 days travel from Colorado, I just felt numb. It was a great flight, slept peacefully, all dogs well behaved, staff were kind, glad I continued with flight. Upon landing I was met by Adam and Emma and gifted with a hug and a gift of dog bone toy with my dogs name Ember on it. They really do care about the people and animals,Would not hesitate to recommend Thank you everyone at K9 Jets Kai Seraiya

27 octobre 2023
Avis spontané
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Réponse de K9 JETS

Thank you so much Kai. We hope you are well and settling in. Wishing you all the best.

Noté 5 sur 5 étoiles

Invaluable Service

This is the service pet parents have been waiting for for years. We flew from London to New Jersey in June of 2023 (it’s been a busy 6 months). It’s a perfect service for people who are looking to relocate or travel with their pet within a their budget.
We personally cannot thank Adam and the K9 team enough for creating this service. From the initial conversations to the touch down in NJ everything was perfect. All our inquiries were answered very quickly and very confidently. We were supposed to fly with our 2 dogs and heartbreakingly our beloved big boy passed away a few weeks before our flight, the compassion shown towards us and the consideration when we flew with them confirmed to us that these are people who genuinely care and genuinely know how much this service means to each traveler.
The flight itself is comfortable, our boy is highly strung and also 100lbs, so we were concerned about space when we booked however we shared our space with a cute small dog leaving a good amount of room and all the dogs fell asleep pretty quickly.
We can’t rate Adam and the team highly enough, we will use the service again in a heartbeat and would recommend to anyone considering. We hope to see K9 go from strength to strength in the coming years.

25 juin 2023
Avis spontané
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Réponse de K9 JETS

Thank you so much Jacs, it is lovely to hear from you. RIP Stryder such a loss for you all. We hope Gryphon has settled in to his new home and that you all are well. Thank you again for taking time to reach out, it is much appreciated,

Noté 5 sur 5 étoiles

Amazing Company

My Husband and our two dogs took two K9 flights from California to Teteboro and connected flight on the same day from Teteboro to London .
Adam and his team have been amazing from start to end ,from helping with the payments to references for companies to help with paperwork and transportation once on the mainland .
Very helpful and patience and incredibly fast in returning e mails and phone calls
We are super grateful for everything and highly recommend K9

3 janvier 2024
Avis spontané
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Réponse de K9 JETS

Thank you for your kind words. It was a pleasure to work with you to get your pups home safely.

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