Ordered a Quick hot air station and some nozzles over the weekend. Got an email first thing Monday confirming it, with the invoice attached and asking if I needed any ESD gear to go with it (which I... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Have used before Website easy to use to order material from. I had an issue with one or two items not in stock but received a call from Nuno to discuss an alternative. really good customer servic... Voir plus
L'entreprise a répondu
Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questio... Voir plus
L'entreprise a répondu
slow delivery (still waiting 8 days later). No comms as to any delays, no eta shipping date, no confirmation when ordering that there was a delay. Seems like they are just drop shipping produc... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement électrique
- aussi dans
- Fabricant d'électronique
- Fournisseur d'équipements industriels
- Fournisseur de matériel de laboratoire
- Fournisseur de solution e-commerce
- Magasin d'outillage
À propos de Kaisertech
Écrit par l'entreprise
Established in 1998, Kaisertech Ltd is a trusted UK supplier of electronic manufacturing equipment, production tools and specialist industrial solutions. With facilities in Eastleigh (Hampshire) and Rochford (Essex), we support businesses across the UK with quality products, technical expertise and dedicated customer service.
With over 25 years of industry experience, we've built strong relationships with internationally recognised customers such as BAE, Dyson, Formula 1, Sony, Leonardo and many more.
Specialists in Electronic Manufacturing & Industrial Equipment
We provide a comprehensive range of equipment and solutions designed to support businesses across electronics manufacturing, assembly, repair and industrial production. From precision soldering and rework equipment to ESD protection and fume extraction systems, our extensive product offering helps businesses maintain safe, efficient and productive working environments.
Our expertise also extends to advanced inspection and vision systems, industrial furniture and specialist production tools, helping customers equip their workplaces with reliable, high-quality solutions. With an extensive range of stocked products and strong relationships with leading manufacturers, including JBC Soldering Tools and HIOS, we help customers source the equipment and consumables they need to keep their operations running smoothly.
Expert Advice & Customer Support
We believe great customer service goes beyond supplying products. Our knowledgeable team offers expert advice, product demonstrations, technical guidance and after-sales support, helping customers identify the right equipment for their requirements.
Whether you're purchasing replacement consumables or investing in new production equipment, our goal is to make the process straightforward, reliable and efficient.
Our commitment to quality and service is supported by our ISO 9001 certification and JOSCAR accreditation.
Soldering Equipment Static Control Industrial Furniture Fume Extraction Vision SystemsKaisertech
Écrit par l'entreprise
- UK's Most Trusted Supplier of Electronic Production Equipment
- Kaisertech's staff are highly trained to offer helpful, impartial advice on all products. Our service doesn't end with your purchase. We provide excellent after-sales and a great choice of expert services to help you, from delivery to installation. Many of our specialist services come at no extra cost; some are chargeable, but all are delivered to the highest possible standards.
FREE SHIPPING
Free next day delivery with orders over £50 online
When items are available for despatch from stock and suitable for delivery by parcel carrier, next working day is standard. Heavy, high volume and palletised products will normally be delivered within 2-4 working days from dispatch.
Coordonnées de contact
Unit 12, M3 Trade Park, Manor Way, SO50 9YA, Hampshire, Royaume-Uni
- +44 (0)23 8065 0065
- sales@kaisertech.co.uk
- kaisertech.co.uk
4,5
Excellent
732 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The website should let the customer…
The website should let the customer know if the product they are buying is ex stock or there is a lead time before the money is taken.
18 avril 2024
Réponse de Kaisertech
Dear Darren,
Thank you for bringing this top our attention!
We regret to hear your frustration on your experience with us. We sincerely apologise for our level of communication on this supply issue!
If you need any further assistance on this, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Great experience
Great experience. Helpful staff and good range of products. Delivered promptly, will definitely use again.
15 avril 2024
Réponse de Kaisertech
Dear Dave,
Thank you for leaving us a review - we're so glad to hear you're happy with our services and products!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help :)
Kind regards,
Team KT
Unhappy
Despite the website stating delivery within 2 to 4 working days, delivery is in fact 4 to 6 weeks, due to a supply issue.
Sadly there was no communication from Kaisertech informing us of this. I found out when I received the OA.
2 avril 2024
Réponse de Kaisertech
Dear Suzianne,
Thank you for your review!
We regret to hear your frustration on your experience with us. We sincerely apologise for our level of communication on this supply issue!
If you need any further assistance on this, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Réponse de Kaisertech
Dear Eden,
Thank you for leaving us a review - we're so glad to hear you're happy with our services!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Terrible customer service and post-purchase support
Prices are not bad, but customer service and post-purchase support are terrible. They won't answer e-mails, and if they are finally forced to - they will still do their best not to actually help. They don't want to update my company information in their own system, and because of that I can't process the import customs control of their package. They won't provide documents required by our customs authorities. I only order here if I really, really have to, because the stress is not worth the price difference.
5 mars 2024
Réponse de Kaisertech
Dear Jakub,
Thank you for leaving us a review!
We sincerely apologise for any inconvenience caused in this instance!
We always aim to deliver the best service and provide you with an easy experience. We apologise if we missed the mark on this occasion.
If you need any further assistance on this issue, please contact our team and we are more than happy to resolve as necessary.
Kind regards,
Team KT
Buy with caution and don't believe the…
Buy with caution and don't believe the accuracy of the website.
Wanted to buy an SMD rework station. The price looked ok and the website was stating the item was in stock and if purchased would have next day delivery, so paid the extra for fast delivery, expecting the item to arrive next day.
Next day received a phone call, no apologies, just to inform me the item should hopefully be in stock in 2 to 3 weeks time, but could be a bit longer. Pointed out that the website indicated that it was in stock and had paid for the item and next day delivery, so if that wasn't the case I wanted an immediate refund so I could buy from someone else.
Was informed the website information wasn't accurate and they are aware of this (but it would appear have no intention of correcting).
Their accounts department then sat on the refund request and my money for 2 weeks before issuing the refund.
So could have been a good buying experience, but in the end just found out that none of the website information can be trusted, items are not in stock and won't be for weeks, and they will hold onto your money in their bank account for as long as they possibly can and don't expect to see your money back for 2 to 3 weeks (and it won't be any sooner).
Very Disappointed. When you order something for a few hundred pounds, if the item is stated as being in stock, it should be, and if they say next day delivery, it should be. Buyer beware.
29 février 2024
Avis spontané
Réponse de Kaisertech
Dear Gary,
Thank you for leaving us a review!
We sincerely apologise for any inconvenience caused in this instance!
We always aim to keep the website as up to date as best we can. We apologise that we missed the mark on this occasion.
If you need any further assistance on this issue, please contact our team and we are more than happy to resolve as necessary.
Kind regards,
Team KT
Great advice and perfect service
Really helpful advice on choice of best tools for home reflow soldering project, and perfect service! everything arrived well packaged. Can't say better than Perfect customer service. Would use again and again.
26 février 2024
Réponse de Kaisertech
Dear Paul,
Thank you for leaving us a very kind review - we're so glad to hear you are happy with your products and our customer service!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Réponse de Kaisertech
Dear Samantha,
Thank you for leaving us a review - we're glad we could get your product to you fast!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Great price & fast delivery
Kaisertech followed up my web order with a quick phone call and dispatch my order immediately.
16 février 2024
Réponse de Kaisertech
Dear Edward,
Thank you for taking the time to leave us a review on our service. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Good purchasing experience
Easy to place order. The Seller kept in contact to let me know how it was progressing and the order was delivered quickly, well packed and in good order.
5 février 2024
Réponse de Kaisertech
Dear Paul,
Thank you for taking the time to leave us a great review about our service. We're so happy to hear that you're satisfied with your experience!
If need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Fast and efficient service
Fast and efficient service. Great customer contact and confirmation of order.
Simply and efficient and easy ordering process with great equipment.
18 janvier 2024
Réponse de Kaisertech
Dear Andrew,
Thank you for taking the time to leave us such a kind review about our services and products. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Réponse de Kaisertech
Dear Jason,
Thank you for taking the time to leave us such a kind review about our services. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Nice, Smooth Transaction
Great prices, brilliant customer service and items arrived quickly. Can't say fairer than that really :)
24 janvier 2024
Réponse de Kaisertech
Dear Ange,
Thank you for taking the time to leave us such a kind review about our services and products here at Kaisertech. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Really friendly
Really friendly, professional service as always. Products competitively priced. Quick delivery. Highly recommended
30 janvier 2024
Réponse de Kaisertech
Dear Steve,
Thank you for taking the time to leave us such a kind review about our services here at Kaisertech. We're so happy to hear that you're satisfied with your experience!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Fast delivery and a better price than I…
Fast delivery and a better price than I could find elsewhere.
29 janvier 2024
Réponse de Kaisertech
Dear Mike,
Thank you for taking the time to leave us such a kind review - so glad to hear that you're happy with our services and pricing! We always strive to give you the best possible experience.
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Highly recommend this company
Highly recommend this company. Placed an order for a cleanroom chair. The chair is of good quality and is super comfortable. The service was excellent too!
20 décembre 2023
Réponse de Kaisertech
Dear Sonya,
Thank you for taking the time to leave us such a kind review - so glad to hear that you're happy with your chair and our services!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Réponse de Kaisertech
Dear Daisy,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with your delivery and our service!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Terrible company
Terrible company! As a distributor PLEASE SHOP for the same product else where, Communication is awful and cannot ship deliveries at all or on time. Communication is not good at all. If I ran my company this way I would go under. KAISERTECH are NOT a worthy company. Please be aware. This is from MK1 Ferret Finder and Locator Sales. My Name is not Abid. They Cannot even get a name correct.
29 janvier 2024
Avis spontané
Réponse de Kaisertech
Dear Graham,
Thank you for leaving us a review!
We sincerely apologise for any inconvenience caused in this instance.
If you need any further assistance on this issue, please contact us and we are more than happy to resolve as necessary.
Kind regards,
Team KT
Fast delivery service,
13 janvier 2024
Réponse de Kaisertech
Dear Fawad,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with our delivery times!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
Very good !
Price very attractive and delivery at time (2 days).
Delivery at France.
I recommand Kaisertech for industrial equipment.
17 janvier 2024
Réponse de Kaisertech
Dear Mikaël,
Thank you for taking the time to leave us a review - so glad to hear that you're happy with our delivery and prices!
If you need any further assistance in the future, please do not hesitate to contact us and we'll be more than happy to help.
Kind regards,
Team KT
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