KALAS Sportswear Avis 

41
TrustScore 2.5 sur 5

2,4

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Ich bin leider auch von der Qualität und dem Kundenservice bei Kalas enttäuscht. Bei meiner Z3-Trägerhose (Neupreis knapp 200,- €) hat sich nach wenigen Monaten die Verbindung der Träger an mehreren S... Voir plus

Noté 2 sur 5 étoiles

Bei mir ist nach 2 Wochen bei 2 Einteiler die Nähte beim Sitzpolster aufgegangen. Support kontaktiert, Rücksendung grundsätzlich gut Funktioniert, aber es hieß der Betrieb ist für 2-3 Wochen geschlos... Voir plus

Noté 5 sur 5 étoiles

I owned bike shop for 8 years, tried and tested most clothing brands. Kalas as good as any, better than most. Accurate sizing, comfort, technical properties which work, longevity and good customer ser... Voir plus

Noté 1 sur 5 étoiles

Ich hatte von KALAS aufgrund der Positionierung als hochwertige Radsportmarke deutlich mehr erwartet. Ich bestellte insgesamt 9 Artikel. Zwei davon wollte ich behalten. Bei der... Voir plus

À propos de l'entreprise

  1. Sport

Informations provenant de diverses sources externes

Customised Cycle & Triathlon Clothing.


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

41 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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2,4

Tous les avis

(41)

9 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great customer service

I particularly appreciated the customer service whilst getting my custom kit from Kalas. Gavin and his colleagues were very helpful and answered my many questions. The price of custom kit is always going to be pretty high but the kit I received very much warranted the price I paid and I will definitely be ordering from them again.

26 septembre 2024
Avis spontané
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Réponse de KALAS Sportswear

Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our customer service team, especially Gavin and the team. Providing helpful, clear, and friendly support is something we strive for, so it's wonderful to know we met your expectations.

We're also thrilled that you feel the quality of your custom kit justifies the price. Crafting high-quality gear that our customers love is at the heart of what we do.

We look forward to working with you again for your next order! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Thanks again for your support and for choosing Kalas!

Noté 1 sur 5 étoiles

Very poor quality of the aero socks.

Very poor quality of the aero socks.
Socks broken at the toe after only two cycles. Kalas indicates that it is not due to the material. For 29 euros I expected more quality. Never order here again.

14 juin 2024
Avis spontané
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Réponse de KALAS Sportswear

Thank you for your feedback, and we’re sorry again to hear about your experience. We take all customer concerns seriously and have used feedback like yours to continually improve our products and services. Should you have any further concerns in the future, please don’t hesitate to reach out to us directly.

Thank you for taking the time to share your experience.

Noté 5 sur 5 étoiles

Excellent Customer Service and Quality Product

The all-round customer service provided by Kalas is outstanding. Ordering is quick and simple. Delivery is super fast. The quality of the products is excellent, well made and very durable. Very good value for money.

21 mai 2024
Avis spontané
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Réponse de KALAS Sportswear

Thanks for the review. We will pass on this feedback to our team at the factory.

Noté 5 sur 5 étoiles

5 Stars from me!

Gavin made a great first impression which made me want to use Kalas to get my kit created. It was an easy and professional process from start to finish. Great products with great customer service.

21 mai 2024
Avis spontané
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Réponse de KALAS Sportswear

Thanks Simon, Gavin's knowledge of custom cycle wear is unrivalled - we will pass the feedback on to him. Thanks for taking the time to review.

Noté 5 sur 5 étoiles

Complete custom design DH jersey

Complete custom design, 3D 360deg video. Really impressed with these guys.

Gavin spent a lot of time and patience getting the design right for us, every time we thought we had it, we then wanted another minor change, but they all add up.

Communication on shipping was excellent, well packaged items.

If we're being very very picky, some of the cut of the items don't lend themselves to a perfect seam, but honestly that's being very very detailed in any criticism.

Would recommend Kalas for sure.

8 mai 2024
Avis spontané
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Réponse de KALAS Sportswear

Thank you for your thoughtful and detailed feedback! We’re so glad to hear that you were impressed with our custom design service and the 3D 360° video feature. Gavin and the team pride themselves on working closely with customers to bring their visions to life, so it’s fantastic to know that the time and effort spent perfecting your design paid off.

We also appreciate your feedback on the cut and seams of the items. We’re always looking for ways to refine and improve, so your insights are valuable to us.

It’s wonderful to hear that you’d recommend us, and we look forward to working with you again in the future. Thank you for choosing Kalas!

Noté 5 sur 5 étoiles

Great custom kit experience!

We designed a custom branded kit for our business and from start to finish the experience with Kalas Custom has been outstanding!

The design service is excellent with guidance from the team at Kalas which is free of charge and they are more than happy for you to tweak and change this several times until you get a design you are happy with.

The quality of the kit is also excellent, the bibs are very comfortable and long lasting, still going a number of years later.

I have also found the customer service excellent, I had one pair of shorts where the elastic went just above the knee and this was replaced without question.

Finally I have also ordered a Wet and Windy jersey from the website and this is absolutely fantastic for winter riding.

Overall I would highly recommend Kalas and especially for the custom service.

21 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

The best Kit I've bought

The best Kit I've bought. The quality is brilliant, and the service received has been top notch.

21 mai 2024
Avis spontané
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Réponse de KALAS Sportswear

Thanks for the feedback Eric and delighted you love our products. All the kit is handmade in our own factory in Europe. We're still a family run business with over 250 staff. Keep posted for some fantastic special editions coming out later this year.

Noté 5 sur 5 étoiles

Custom road kit

I owned bike shop for 8 years, tried and tested most clothing brands. Kalas as good as any, better than most. Accurate sizing, comfort, technical properties which work, longevity and good customer service. My custom order arrived swiftly. There was absence of printing on one piece which was rectified free of charge. Mistakes happen, it's how they are dealt with that matters. Communication was exemplary.

8 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Ware bestellt, nie erhalten

Ware bestellt, mit UPS versendet. Paket kam nie bei mir an. Anfrage an den Kundesupport gestellt aber nie eine Antwort erhalten. Rechtliche Schritte werden jetzt nach 30 Tagen geprüft.
Finger weg von diesem Händler wenn ihr euch Ärger ersparen wollt.

14 septembre 2023
Avis spontané
Noté 1 sur 5 étoiles

I bought the Passion Z3 bib shorts for…

I bought the Passion Z3 bib shorts for 169,00 Euro.
I had two lesions on the pad after 115km of cycling, now after less than 4 months and 500km the glue of the bibs is damaged. Poor performace! The customer service was very arrogant and didn't provide any customer service at all, claiming the damages were either mechanical nature and therefor my fault or due to incorrect washing (and again my fault). My father in law handwashed his identical bib shorts (6 months old) and the glue in the area of the bibs is dissolving too.

For the price of one pants of Kalas you get almost 3 bib shorts of the "premium" Decathlon brand Van Rysel, which will last you longer and cost you less. And in case of trouble Decathlon provides a far better costumer service. Never again Kalas!

16 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Top Qualität

Zum Wiederholten Mal bei Kalas Radbkleidung bestellt.

Vom Service bis zur Qualität und Lieferung über DHL einfach nur perfekt.

14 juillet 2023
Avis spontané
Noté 1 sur 5 étoiles

Terrible

They're a joke. They promote themselves as "Czech manufacturer" and half of the range comes from the Far East. Jackets made for orangutans - narrow in the chest with extremely long sleeves. They also cheat with discount coupons. I strongly do not recommend.

16 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

British Cycling kit

Ordered the British Cycling jersey and bib shorts on Tuesday, they arrived on Thursday morning of the same week. Wore them for a 80km ride and was impressed of who comfortable and breathable the products were. The jersey pockets are easily accessible with the added touch of a water proof phone bag clipped onto it.

I ordered a size 4 as I wear a large and the fit was perfect, I’d equated the sizes as 1 = XS, 2 = S, etc.

Will definitely purchase more kit from them, thank you for your great products!!!!

14 juillet 2022
Avis spontané
Noté 1 sur 5 étoiles

Lamentable servicio postventa.Compré…

Lamentable servicio postventa.Compré unos calcetines aero (29,90€) que no ajustan bien y se caen(esto ha ocurrido a la media hora de haberlos estrenado en la única salida en bicicleta que hecho con estos calcetines)
No admiten ni cambio ni devolución porque dicen que ya los he estranedo.,.
Y cómo iba a saber que son tan de mala calidad los calcetines antes de estrenarlos!!!?
Muy mal.Fatal.Sólo me han respondido a un email para decirme que no me lo cambian o devuelven
Lamentable para ser una marca que está en Equipo ciclista profesional(alpecin )

11 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

I love how comfortable the clothing is

I love how comfortable the clothing is. Whether it is windy or not, it does not affect the fitting. I have also worn the bibbed shorts in a downpour and again I remained dry and comfortable. I would highly recommend Kalas for any road cyclists who ride regularly.

1 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Great first experience!

Placed order (road bike tights) on Tuesday late in the night. Received the package in Vienna on Thursday noon. That's FAST!!!

The product looks and feels VERY good, it came in a box, with a nice text from the founder printed inside, including also a bag to put the tights in before washing.

The only beef that I have is that they are sending the password you chose during registration per e-Mail in clear text.

Also, there are some parts of the web page and in the mails which are not localized correctly (i.e. they are in Czech language). That's not a biggie though.

All in all: a very very good first experience!

15 octobre 2020
Avis spontané
Noté 5 sur 5 étoiles

Happy first time customer

I've been very impressed so far with Kalas customer service. Items were despatched quickly & my questions were answered promptly. I had no idea of their sizing as this is my 1st purchase from Kalas so ordered 2 sizes & have sent one back. Quality seems excellent so I'm a happy customer.

19 juin 2020
Avis spontané
Noté 2 sur 5 étoiles

no exchange, poor communication

Unable to exchange unused goods because they are the wrong size after using their sizing chart. Late delivery with very poor communication

Following on from Kalas reply the jersey was not personalised to me and there was no communication until I phoned up to check the status as I had received nothing at all from Kalas to that point and it was over a month since I had ordered

9 septembre 2017
Avis spontané
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Réponse de KALAS Sportswear

Hello Stuart, sorry to hear that you were unsatisfied. The very nature of custom wear means each and every product is highly personalised. Consequently we are unable to offer exchanges or refunds if a customer orders incorrect sizes. We are also happy to help if a customer is in doubt about deciding which size to order. Our delivery time is communicated at our website and your clothing was produced according to it.

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