Kasa Avis 

Stay in Charlotte was amazing! I could have stayed forever. Thank you Kasa! Safe location super clean. Instant communication. Perfect

Over the past two weeks, I’ve stayed in two different Kasa rentals in Austin and experienced the same pattern of customer support in both. I report an issue, receive an apology and a request for patience, and am told the local team will follow up. Then nothing happens. I have to reach out again, re-explain the problem, and answer the same questions, often without any meaningful update or resolution.

Despite repeated assurances that someone will follow up, Kasa has yet to proactively communicate a concrete resolution. I eventually called and spoke with a customer support representative, only to receive the same assurance I’d already heard repeatedly via text: they would contact the local team and get back to me.

For the cost of a Kasa rental, I expect a reasonable level of customer service: ownership, proactive communication, and timely resolution. Apologies and requests for patience are not substitutes for follow-through.

Kasa has made it easy to contact customer support, but that is not the same as providing effective support. After two weeks of this experience, I have little confidence that another apology or assurance will lead to a different outcome.

Being a message away only matters if someone takes responsibility for what happens next.

We had a great experience in Nashville! Very clean, quick responses from staff members, and perfect for our stay!

Stayed one night at The Clyde Hotel in Portland, Oregon. Once I became more familiar with the online reservation/check-in process, accessing the hotel and my room was straightforward. The room was clean, comfortable and interestingly arranged. The hotel is a block south of Powell's Bookstore, and is right on the edge of the Pearl District with all it has to offer.

Had a great visit to the Boardwalk at Lake Anna. The room was amazing and clean. Very well appointed. They even upgraded us to a huge suite. Highly recommend this property.

Very easy to access and clean.

Process was very smooth and room was nice. Will definitely stay again.

Everything went smoothly and great. Enjoyed the suite, the ample space and amenities. The gym was awesome as well. The location (200 Brookline, Boston, MA) is perfect with plenty of places to eat, grocery shopping and walk. We enjoyed being at Kasa and would stay here again. Highly recommended.

Elegant place with all amenities, efficient virtual concierge....near Savannah Theatre in historic area

Clean and peaceful hotel. Thank you.

This place was amazing! The view was entertaining, could see the Hollywood sign and the Capitol Records building! Super spacious and VERY clean! The proximity to the things we wanted to do was perfect! Loved every minute of it.

Great place to stay in downtown. We were here for the PDX marathon and needed a place for a night and this was such a convenient location. The common areas were so cozy and perfect for some reading. The room was good, nice firm bed, clean sheets and towels.

Location is great! It can be noisy at night but they provide earplugs. Checking in was simple.

We stayed at the Clyde Hotel in Portland. The room was clean and comfy, the lobby and shared spaces were super cute and the staff was super friendly. Would definitely stay here again.

0 stars if I could. We booked a single night stay in Boston, however due to the incoming dangerous weather, our TRAIN into Boston was cancelled. We are hours away with no other form of transportation due to weather, Kasa would rather we travel into a storm that shuts down AMTRAK and all flights in the area, than refund us for a single night. Book with ANYONE else if you can.

I booked a 5 night stay at kasa for work. I paid the extra ~$300 to have a room I can cancel. I tried to cancel today, 3 days before my stay. I understand that the policy states you must cancel 5 days before the stay to get a full refund but they will not issue any amount of refund. So Kasa hotels will receive $1500 of my money and I will never even step foot on the property. They will not have to clean it. They even have the potential to book it to someone else and double down on their money. So again, they are receiving $1500 that I will never get back and I won't even be staying at the property. They had zero remorse for the situation, offered no credits of any type. I am simply out of the money. I understand clearly what the policy says but to offer to middle ground at all is insane. I am sure it is a beautiful hotel and I would have enjoyed the stay but the business ethics are awful.

Unfortunately, we had a really bad experience booking this Kasa property through Airbnb.
I wouldn’t book Kasa through Airbnb if it’s a last-minute booking.

If you’re going to book Kasa through Airbnb, I strongly recommend completing all of the required check-in steps as early as possible and making sure you have all of the information you need well before your arrival. Kasa operates virtually, and we didn’t realize until later in the evening that our reservation was still showing as pending because we were expected to complete additional forms and check-in information through links sent to our phones.

The problem was that the links they sent us didn’t work. It took several hours to get the bugs fixed. Even after the issue was finally resolved, we were told at around 1:00am that they had accidentally overbooked the property and could not accommodate us.
At that point, we had already made the trip and were left without the place we had booked. We contacted Airbnb and, thankfully, they are refunding us, but we ultimately had to drive all the way back home in the middle of the night.

Really was a terrible experience. If you do book a Kasa property through Airbnb, I would verify everything, including that the reservation is fully confirmed and all required forms have successfully gone through, well in advance of your trip.

We stayed at Kasa in Little Italy in San Diego, CA. First off is the location, super prime, you can walk to anything, the restaurants, thew boutiques, the coffee shops, and the bars. We stayed at a 2-bedroom, 2- bath corner apartment on the 10th floor and let me tell you how great this unit is. Everywhere you turn is a view, it has floor to ceiling windows in every room. Very spacious kitchen, living room, bedrooms and bathrooms. Everything was clean, new and well maintained. My family of three did not want to leave. Now for the amenities. We went to the pool/jacuzzi floor. Before you get to it, there is a gym, conference rooms you can work in, or have meetings better looking than my own firm's space in DTLA 60th floor. There's the patio and then the pool. All well-appointed and maintained. The pool was not huge but also not small. It was a perfect day to take a dip (85 degrees) and the Jacuzzi was also big enough that it can fit about 8-10 people with so much space. There was only one thing that I needed that it did not have, a full-length mirror. Overall, a very awesome weekend stay. I would definitely come back. We loved it!

ok where do i start??? Stayed a year and oh boy let's start with the noise from garbage removal 3x's a week infront of the building! My boyfriend has terminal cancer plus has had 17 rounds of chemo and Kasa kicked us out would not work with us because of my dogs! One dog is certified!!!(was approved when we signed lease) -we moved dogs out but was told they couldn't even visit my cancer boyfriend!!!! One being a puppy Rottweiler! Both are sweet as can be! Kasa forgot our apt number and said the apt number didn't exist not to say always had to reach the leasing office rather than handle things!
Kasa can never give a day or time for any repairs! So get ready for last minute or them entering without you home. The elevator gets checked and is out of service without any notice-time-date/ parking spots gets confusing and if electricity goes out it's hard to get into the building! We ran into 4th floor movers in the garage and when we tried to ask nicely to get to the 5th floor they punched my cancer boyfriend's truck window and they screamed words! (nothing was done after we complained) The apt is nice but gosh this is crazy! We paid on time & we're quiet! Some really nice neighbors but many aggressive dogs and pls don't use puppy run because it smells of old urine!!!! oh and many don't pickup dog poop so watch where you step To not work with cancer patients is the worst!!! This must change! Leasing office barely gave us 3 days after our lease ended! NOT NICE We begged for a little more time to no avail! Does this represent Boise hope not!

We stayed at KASA Little Italy (in San Diego, CA). It’s a corner 2-bedroom and 2-full bath unit with a complete functioning kitchen on the 10th floor! A floor to ceiling glass wall with blackout blinds beautifully frame the entire unit so when the blinds are up, you are treated to a scenic view of the skyline, day or night! Our unit also boasts a balcony where you can step out, feel the breeze, breathe in fresh air and enjoy the wonderful scenery of Little Italy, San Diego! Our unit is equipped with indoor washer/dryer, centralized A/C, cable and streaming TV. One of the bedrooms has a walk-in closet. The unit’s very clean and the appliances appear new and top grade. Both the kitchen and bathroom are stocked with basic necessities (pots and pans, cups, plates, utensils, coffee, tea, sugar, dishwashing soap, shampoo, conditioner, body soap, hair dryer, bath towels, pool towels, bathroom tissue, etc). If there’s anything lacking at all, I can only think of one…a bathroom 10x magnifying mirror to help me apply my makeup! 😉 The manager on duty during our stay was very cordial and exuded a willingness to help should the need arise (which fortunately didn’t!) Overall, stepping into a KASA unit felt like stepping into our own home! The comfort and luxury atmosphere couldn’t be denied. Thank you so much for a wonderful experience! Truly a gem in the rental property/hospitality industry.