Kasa Avis 

We stayed at KASA Little Italy (in San Diego, CA). It’s a corner 2-bedroom and 2-full bath unit with a complete functioning kitchen on the 10th floor! A floor to ceiling glass wall with blackout blinds beautifully frame the entire unit so when the blinds are up, you are treated to a scenic view of the skyline, day or night! Our unit also boasts a balcony where you can step out, feel the breeze, breathe in fresh air and enjoy the wonderful scenery of Little Italy, San Diego! Our unit is equipped with indoor washer/dryer, centralized A/C, cable and streaming TV. One of the bedrooms has a walk-in closet. The unit’s very clean and the appliances appear new and top grade. Both the kitchen and bathroom are stocked with basic necessities (pots and pans, cups, plates, utensils, coffee, tea, sugar, dishwashing soap, shampoo, conditioner, body soap, hair dryer, bath towels, pool towels, bathroom tissue, etc). If there’s anything lacking at all, I can only think of one…a bathroom 10x magnifying mirror to help me apply my makeup! 😉 The manager on duty during our stay was very cordial and exuded a willingness to help should the need arise (which fortunately didn’t!) Overall, stepping into a KASA unit felt like stepping into our own home! The comfort and luxury atmosphere couldn’t be denied. Thank you so much for a wonderful experience! Truly a gem in the rental property/hospitality industry.

Scam, not a hotel. The building doesn't say Kasa on it anywhere. No real person on site. Just a phone number to a 3rd world. Customer service is a 0

I booked a Kasa in San Diego for my parents who you would consider elderly (they're at their 70s), but kinda tech-savvy. I wanted to see how they'll adapt to this new concept of a tech-enabled stay. Surprisingly all went well. They were giddy with excitement since it's their first time to try staying at a place using codes. Anyway, Kasa in Little Italy was like a home away from home. It was clean, spacious, well-furnished. We got a 1 bedroom suite and it had a full kitchen, washer-dryer and amenities like an outdoor pool, full gym and a room with a massage chair (which my dad loved). Wish they had vending machines but it's not a deal breaker because they're located in a great spot in Little Italy where there are tons of restaurants and stores. Also close to the airport so we just took a rideshare all over, no need to rent a car. Can't wait to return!

I would give no stars if I could! We traveled 14 hours via car only to arrive at the destination with no place to sleep. The booking via VRBO still showed as valid. However someone emailed us and cancelled us while we were traveling and didn't really have access to email. When we arrived he had an email cancellation from Kasa. We checked our booking via VRBO, it said it was still valid. Someone really dropped the ball here. We had to frantically look for a place to stay. Wound up paying more money for a place we had no idea what to expect. The whole process is just wrong. They didn't even offer an upgrade to another one of their properties. Just a generic email written by AI stating they were sorry!

I feel like they should be held accountable and not be allowed to do this to people. We would expect them to try and make amends with a customer. They just washed their hands and said. Nope to bad so sad. Buyer beware. Please spend your hard earned money somewhere else! No customer service! No help!

They entered my property without permission. Left dirt, dust and documents. They falsely claimed it was an emergency. Avoid.

My reservation was canceled by Kasa only two days before check-in, leaving me scrambling to find alternative accommodations near Santa Clara University at the last minute. The biggest issue wasn't the cancellation itself—it was the timing. By that point, hotel availability was limited and rates were significantly higher. Travelers relying on a confirmed reservation should be aware of this risk. Recommend to find another more reliable place to do business. Absolutely unacceptable and couldn’t even warrant a phone call as I got an anticlimactic text. Would rate lower than one star if possible.

I have NEVER dealt with a company that would not allow me to speak with a supervisor to assist me in a situation. Their customer service department is absolutely HORRIBLE!!!!

I was very disappointed with my stay at this property.

The check-in process was unnecessarily complicated and there is no reception on site. I was asked to complete a large amount of information that had already been provided when I made the reservation. In addition, there was no secure place to store luggage. We were told to leave our suitcases behind an unlocked door, which did not feel safe at all.

The apartment was not properly cleaned when we arrived. I found sheets, towels, a pair of jeans, and a t-shirt still inside the washing machine. The floors were sticky, there was hair throughout the apartment, and the kitchen is in poor condition and needs several repairs.

There were three of us staying in the apartment, but only one bed was provided with sheets and blankets. As a result, one of the beds could not be used properly for the first two nights, despite our repeated requests for additional bedding.

The mattresses are extremely thin and worn out. They sag significantly, making them very uncomfortable and giving the impression that you are sleeping directly on the wooden frame.

The apartment is also minimally equipped. The number of plates, glasses, and pieces of cutlery is barely sufficient, which makes it inconvenient for three guests.

Overall, my experience was very disappointing, and unfortunately, I would not recommend this property.

Our recent stay at Hotel Davis in San Diego was by far the worst hotel experience we have ever had. The room was extremely dirty, with grime on everything from the bathroom fixtures to the only lamp provided. There was no desk—just a small cocktail table and a single chair. When we reached out to Hotels.com for support, they were completely unhelpful. Unable to stay at Hotel Davis, we were forced to move to another property owned by the Kasa corporation. This cost us an additional $744.13 for two nights, on top of the $405.95 we had already paid for three unused nights at Hotel Davis—which was never refunded. To make matters worse, Kasa inexplicably charged us $30 on April 4th, 2026, even though we did not arrive in San Diego until April 24th. For just two nights with Kasa, we ended up being charged a staggering $1,180.08. We will never use Hotels.com again, and strongly warn others to avoid Kasa due to their dishonest and untrustworthy practices.

I honestly don’t even know where to start.

I booked Kasa Sunset Los Angeles directly through their website at around $290 per night based on the bright, natural light-filled photos they advertise everywhere.

What I got from Wednesday to Sunday was a pitch-dark room with ZERO natural light. Why? Because there is a massive advertising banner wrapped around the entire side of the building, completely covering the windows.

Nowhere on their listing does it mention this. Not a single word. The photos show sunlight pouring in. The reality is a dark box with a vinyl banner stuck across the glass.

I will be attaching a photo to this review showing the banner wrapped around the hotel so people can see exactly what they don’t tell you when you book.

I complained immediately. I was told I’d be moved Friday. That didn’t happen. Then Sunday. More delays. Constant back and forth. Zero urgency.

Eventually they moved me.

The new room? A constant 24/7 low mechanical humming from a ceiling vent. Not subtle. Not “white noise.” A low pulsing hum that comes straight through earplugs and makes it impossible to properly sleep. It literally goes through you.

Then during heavy rain it escalated. Water started leaking through the windows. There was pooling on the floor. I emailed them. The usual generic “someone will look into it” response.

Minutes later water started GUSHING through a ceiling vent directly onto the bed. Not dripping. Gushing.

At that point I’d completely lost patience and faith in the organisation. I packed my things and paid for another hotel on my credit card that same night because I refused to stay somewhere where water is pouring through the ceiling.

They’ve offered a partial refund (remaining nights plus one extra). I rejected it. That doesn’t remotely cover spending half my trip in a misrepresented dark room and then dealing with noise and water ingress in the replacement.

I’m still waiting for them to refund the Wednesday–Sunday portion where I was placed in a room with zero natural light due to the undisclosed advertising banner.

I’ve now had to initiate a chargeback with my bank.

And to make it even worse, this building has roughly 60 units and absolutely no on-site staff. Everything is handled by a remote overseas support team. So when water is pouring through your ceiling at night, there is no one physically there to deal with it. Completely unacceptable for a property charging these rates.

This trip was supposed to be relaxing. Instead it was stressful, disruptive, and handled terribly from start to finish.

Avoid.

While the apartment in Greenville,SC was very nice, the reservation personnel was extremely frustrating to work with. I left some clothing items behind. The items were located only after I had to make calls to the company. Incorrect contact info was given. Still waiting to receive these items. This company needs to go back Hospitality 101.

Kasa support responded to my issue quickly and kept me updated throughout the process. The issue was also resolved within a few days. Professional and friendly. Thank you.

Aside from the property being in a rather unattractive and pseudo safe part of town;
Aside from the fact that the hallways reeked of weed and there were absolutely NO hangers at all - (We bought some and left them) the final insult was after 9 days they had our car towed from the garage space that we paid extra for to protect our vehicle! They had our car make & model and our license plate. They make it very clear that if you don't park in your designated spot you could be subject to towing. That's it. They ASK that you put a parking pass on the dash - never implying that failing to do so, could result in towing.
We failed one evening and they towed our car! Or rather the predatory towing company that they contract with, went in - didn't bother to check if our license or vehicle was authorized to be there, they saw we didn't have the 'pass' displayed and so they towed it. We called immediately and got an answering service - They said we would hear back that day from the 'Team'. We called 3 times, and no response. We finally got a text days later. We argued that the only towable offense - according to their 'directions' was for not parking in the designated space. They finally said that the towing charges would be refunded. We contacted them again after a week, to say no charges have been credited. They then said we need to call the towing company ourselves to ask them to credit us back! Like a towing company is going to just reverse the charge for us because we're asking them to???!!! We said, "They work for YOU!". Their first remedy after the towing happened was to offer us a 10% discount on our next stay! What a joke! At this point, they tell us they are in contact with the 'Team' and are looking into it. They are just stalling until we give up. I will write a follow up review, if they end up doing right by us. Until then, Heed this: Do not book at a Kasa VRBO. Not good.

I don't have any complaints about the apartment community I stayed in but....KASA the company itself sent me a very disappointing and unprofessional email stating I smoked inside and on the balcony of the unit and that I would no longer be allowed to stay at a KASA. I don't smoke so possibly the photo they took was from the last person but to send me an email with a photo that honestly could be any balcony and say I am no longer allowed to stay at a KASA without a conversation is crazy to me. That is totally fine with me because with customer service like that I don't want to stay in one of your units. The customer service and instructions to get into your place were very complicated anyway! Thanks and yours truly, a nonsmoker!

Not the greatest experience at Kasa
Hotel is nice. Location good.

2 might be a high review ... CHECK in process very frustrating. Texting like it mentions and calling was not a good experience.

We stayed at Kasa Southside Pittsburgh. Their website did not state this location has no parking included. At check in we found out you must park in a pay garage that is located next door. Checking in meant carrying luggage down 5 flights of cement stairs, as the garage had no working elevators. Getting in the front door from parking was a good 2 city blocks away. The washing machine in the unit was broken. Kasa notified us of this at check in. We asked the Virtual Front Desk for another unit with a working washer. It took them two days to notify us we could move to another unit. The Virtual Front Desk locked us out of our original unit without telling us. All of our things were inside the unit! It took many texts and two more lock outs to get us moved. We had to repack, go to the new unit, and found we were locked out again. This wasted about an hour which caused us to miss a prepaid dinner cruise, so we lost $195.00.

The units were clean. The location was good. The Virtual Front Desk texts too polite but not efficient. Furnishings were very Walmart pressed board. Towels were tiny. The building is huge and there is a great deal of walking involved from the garage.

Would I recommend staying there again? No!

I strongly advise against staying with Kasa. From start to finish, my experience was appalling.
• My room’s AC failed, leaving the unit at 76° and humid. A technician entered at 9 PM and left a massive industrial fan so loud I could not sleep. I was promised a $50 refund for this disruption — which I never received.
• On checkout day, I attempted a late checkout through the app. Instead of honoring it, staff repeatedly knocked on my door every 15–20 minutes, harassing me even after I explained I’d be leaving at the approved time. I was later billed for the extension anyway.
• I was charged $226 for “linen damage” due to dark/brown makeup transfer — makeup that is fully machine washable and normal for Black and brown guests. This punitive charge is discriminatory and exceeds their own $200 deposit policy.
• Throughout, my communications with Kasa were ignored, and I was ultimately banned from the property.

This company demonstrated harassment, poor customer service, and clear racial bias. Their practices are predatory and unprofessional. If you value basic respect, fairness, and professionalism, avoid Kasa at all costs.

Review of the Portland Clyde Hotel
It took me some time to decide whether or not to write this review, but I believe it’s important for three reasons:
My experience deserves to be heard.
I want to help others avoid what I went through.
In today’s corporate-driven hotel industry, this is one of the only ways a guest can push back.
I booked five nights at the Portland Clyde Hotel through Booking.com because I was working nearby at Portland Stages. My requirements were straightforward: a pet-friendly hotel that was affordable and close to the theater, since I did not have a car. On paper, the Clyde seemed like the right choice. Unfortunately, the reality was very different.

1. Pet Policy Confusion at Check-In
From the start, there was a breakdown between Booking.com and the hotel. Despite booking a pet-friendly room, the hotel acted as though they had no record of my dog and treated my request as brand new. I had to present paperwork and push back before it was “straightened out.” I was then required to pay a $250 pet deposit.

2. Extension Nightmare
Midway through my stay, I learned I needed to extend by one night. I booked and paid for the additional night through Booking.com. Even though the extension was reflected in their system, the hotel insisted I pay another $250 pet deposit.
I refused, since I was not checking out and back in—I was simply extending. On the morning of my original checkout date, the hotel locked me out of my room and refused to release my belongings until I paid. I spent hours on the phone with Booking.com but got no resolution. This was an outrageous way to treat a guest.

3. AI Front Desk & Lack of Real Service
This hotel operates with an AI-first system, and the front desk staff act as little more than gatekeepers. They are not empowered to resolve issues and instead read from scripts or push responsibility back onto the guest.
Specific examples:
Lighting: My desk lamp was missing a bulb. I needed proper lighting to work, but their response was dismissive:
“Regarding the lightbulb issue, we sincerely apologize for the delay. Our team was notified, but as lightbulb replacement is not categorized as an emergency maintenance request, it can take some time to be addressed.”
While they may not consider this an emergency, for a guest who relies on a safe and functional room to work, the lack of lighting was an emergency. It took three days before the bulb was replaced.
Shower Handle: On my first shower, the metal handle fell off and hit my toe. The damage to the tile was never repaired. Their written response?
“At this time, we are unable to guarantee that this issue can be resolved during your stay. I apologize for the trouble and inconvenience it has caused.”
Technology: I could not get the Roku remote to work. Rather than sending someone to check, they emailed me generic instructions on how it “should” work. The remote turned out to be broken.
Data Security: To extend my booking, the hotel required me to re-upload the front and back of my ID—even though I had already done this four days earlier. I refused at first because of security risks, but they insisted. This left me deeply uneasy about how my personal information is handled.

4. Noise Levels & Refusal to Relocate
This is an old building with poor soundproofing. The guest above me woke at 6 a.m. daily, stomping in high heels and dropping shoes onto the hardwood floor. It consistently woke me up.
I asked to be moved. The hotel had available rooms, but they refused. Their only “solution” was to tell me to use the earplugs they provide.

5. Neighborhood Safety Concerns
The area around the hotel felt unsafe. There is a heavy homeless presence, and while many individuals caused no issues, others were visibly struggling with mental illness. I was told someone had been stabbed nearby just a week before I arrived. This made walking my dog in the area stressful and concerning.

6. The One Bright Spot
The cleaning staff were the only positive part of my stay. They were attentive, kind, and professional. The cleanliness of the rooms was entirely due to their hard work, not management’s policies.

Conclusion
While the rooms themselves were clean, the overall experience at the Portland Clyde Hotel was unacceptable. From pet policy disputes and deposit extortion, to dismissive maintenance responses, to unsafe conditions inside and outside the building—this was not a welcoming or professional stay.
If you value basic hospitality, safety, or respectful treatment, I strongly recommend choosing another hotel.

We stayed in a Chicago 2-bedroom kasa for 4 nights and had an awesome experience. The apartment was clean, comfortable, and had everything we needed.It even had a balcony with a beautiful view! There was an employee from Kasa in the lobby when we arrived to help us. We paid for an early check in, and everything was ready when we arrived. We received several texts leading up to the trip with clear and concise instructions and information. It was seamless! We will be looking for other kasa rentals for our future travel.

Not Dog Friendly – Poor Service and Communication

We booked a 3-week stay at The Dexter (managed by Kasa) for the Traverse City Horse Show with my wife, daughter, and two dogs. The reservation required three separate bookings, but this was clearly one continuous trip.

We chose this hotel because it's listed as a sponsor of the horse show and advertises itself as dog friendly. Midway through our stay, on July 4, I received a call from an overseas call center saying our final 8 nights were being canceled due to “damage” in the original unit. No manager was available, and I wasn’t told what the damage supposedly was until two days later: a small scratch on a door frame.

They admitted the delay in communication was due to being short-staffed over the holiday. When I asked whether the decision was made hastily without proper review, I received no real answer. The decision was declared final, and we were forced to find alternate accommodations with no further discussion.

The unit itself was dirty when we arrived—full of sand and with no hot water. We had to clean it ourselves.

This property is not dog friendly, and the customer service was impersonal and dismissive. I would not recommend staying here, especially if you’re traveling with pets or expecting reliable hospitality.