KCOM Avis 3 880

The incompetence of this Company's administration is staggering. I have been trying to resolve issues over my new contract since January and they are STILL managing to get things wrong simply by not reading through correspondence they are sending out to make sure it is relevant, correct and consistent.

Great set of guys. Ellis & Blake were really polite & easy to get along with. Tidied & cleaned up. Stayed late to get the job done. Really impressed

Everything was easy to get a new contract. More options should have been available, i believe, but I'm happy. Internet service is superb.

I called kcom earlier I thought I had an internet problem. After speaking to a nice young man it turned out to be a problem with my sky tv! He could not have been nicer and very patient with a golden oldie )

Having fibre installed by Kcom
Communication from start to finish was fantastic, emails letting me know dates and time were correct, equipment arriving the next day.
Greg and Ellis arrived fully laden and cracked on in no time at all, every step photographed and documented. They told me what they were doing, how it all worked, setup the eeros and generally kept their areas safe and tidy. After finishing they cleared the garden so it looked tidier than before, all in all a fantastic job by two great guys.

Absolute fantastic service. Explained everything to me what's needed. Brilliant bunch of lads. Would highly recommend.

A smooth transition from former ISP to KCOM. Engineers, Matt and Jake were very friendly and helpful. Hats off to Andrew Lee for implementing the process flawlessly.

I choose KCOM because of the very good service. It is worth paying a little extra as you get easy access to customer services and the excellent technical department by phone or pop into the showroom.

Speedy, efficient attention to detail
Engineer brought overshoes to protect carpets. Very impressed with hardly any waiting time to book an appointment

Changed my package there where a few hiccups to start with but a chat with there sales department soon put everything wright very professional and easy to talk to.
Many Thanks

All the team members worked together to ensure that the installation was completed efficiently, correctly and on time.
Very professional service

Lack of response to a problem originally ecountered in January

Matt, Jake and Tray did fabulous job. Answered all my questions, and got stuck in to their work. Very pleasant and polite.

As a customer for 50 years they are rewarding me by giving me their loyalty discount, this makes my renewal £29.99 a month, were if I was a new customer it would be £24.99 a month.GOODBYE. Update 17/3/2026 I had a talk they will not give me the right price, I have left them.

Sales staff door knocking mislead advising to sign up then to lock price in until March 27 even though installation wouldn't be until until May. Price lock is not true. All deals subject to March 26 price increase. Hub sent out even though contract cancelled next day and forced to pay return postage on hub. Why send a hub out when Installation was not until May and by law 14 days cooling off period. From my limited experience of this company very bad customer service and business ethics, be aware!

Adam & Corey came to install KCOM for us today, both did a great job and very polite!

Quick, easy and straightforward. Didn’t feel pressured to get anything that wasn’t going to be right for us. Great customer service too.

Good internet. Had for around 30yrs different packages

Good communication