KCOM Avis 3 878

No one is perfect

The setup by Kcom couldn’t have been more straightforward and easy to arrange. Internet performance to date has been excellent.

Appaling treatment of my elderly mum by KCOM. Since January, they have been overbilling her ,claiming her data usage has increased. She has no smart TV, and is not on social media. KCOM have acknowleged via email in Feb that there is a technical problem causing this. But nothing has been done to resolve this and she gets constant emails telling her she is over the limit and will be charged for this . This is causing her a huge amount of stress and anxiety. They now claim she is using a VPN which is increasing her usage by 30%. She has no idea how to connect a vpn! Shameful treatment of vulnerable customers.

Greg and Jason arrived on did installation smoothly and efficiently.
They were both so polite and friendly.

Easy transfer from existing provider to KCOM

Great experience with Blake and Ellis yesterday who came to connect us up with KCOM. Came up with a great solution to a tricky access problem, no fuss, just thought about it and made the best job of it. Efficient, pleasant, tidy workers, explained things really and happy to help, just very nice with customers. System was very easy to set up and worked immediately. My husband also had a very experience on a call to KCOM later that evening.

💩 CON ARE THE MOST UNRELIABLE EXPENSIVE PHONE COMPANY IN THIS COUNTRY THEY ARE USELESS AND TOTALLY RUBBISH SO THE USELESS COMPANY CHARGES £70 FOR THEIR LIGHTSTREAM SERVICE ITS DEADSTREAM SERVICE AS MOST OF THE TIME IT DOESNT EVEN WORK SO SAY CALL AN ENGINEER OUT FOR A FAULT THEY WONT TURN UP AND YOU RING THEM UP HAVING A GO AT THEM!
HOW 🤔 DO YOU STOP ✋️ THIS WELL YOU PLACE A LOVELY LITTLE CEASE ORDER WITH BT AND 😀 THEY GET YOUR NUMBER AND CANCEL YOUR SERVICE WITH 💩CON AND FOR HALF WHAT YOU WERE PAYING THEM FOR BROADBAND YOU GET 1GB FULL FIBRE BROADBAND TELEPHONE ☎️ SERVICE AND DIGITAL TV 📺 AND SAVE AN ABSOLUTE FORTUNE ON EVERYTHING ELSE SO PHONE BT NOW ON 0800 800 150 AND PLACE THE LOVELY LITTLE CEASE ORDER AND YOU NEVER EVER USE KRAPPY 💩CON EVER AGAIN SO DO IT NOW AND NEVER USE THESE RIP OFF MERCHANTS EVER AGAIN!

The customer service was excellent. The assistant I spoke with was very helpful and knowledgeable and sorted what needed sorting perfectly

Fantastic customer service.i needed to swap from one broadband provider to another.it couldn't be easier.very polite and understanding.everything was explained. I can't wait to get a great service provider.

I returned to KCOM and I am very pleased I did service and communication was helpful and pleasant

Ellis and Blake from KCOM came out to connect our internet, and I’ve got to say, they were both spot on.

Really respectful, easy to talk to, and just got on with the job without making a fuss. They explained what they were doing in a straightforward way, didn’t overcomplicate anything, which I appreciated.

Everything was set up properly, working as it should, and they left things tidy after. Just a genuinely pleasant experience from start to finish.

Nice to deal with people who are well mannered and take a bit of pride in what they do.

Greg and Jason arrived on time were highly efficient and helpful. A hassle free experience

We were visited by Matt & Jake on Monday 20th April to finish the installation. Both guys were totally respectful of our property and made the installation extremely efficient. Matt went through everything with us as being pensioners and not very savvy with technology anything we were not sure of he explained in detail. We were totally impressed and happy with the service we received as we never received this level of service from our previous provider. We would definitely recommend you to family and friends.

It was an easy set up and at very good value for money

Very good standard of work and very polite and knowledgeable well pleased

The process was informative, easy, quick and simple

Very good customer services for setting up the acocunt and troubleshooting during connection. Quick getting through to both departments. Only ever 1 in the queue system so less than 2 mins wait.

With no internet to the property, an engineer was quickly despatched the following day. The problem was quickly and effectively resolved with the engineer providing succinct explanations and purposeful reassurances as he methodically tested the router set-up and connection. Fault soon diagnosed at the cabinet and resolved. Offered good, sound advice too on being quizzed about other aspects!

The KCOM representative, who called at my door was most gracious and informative about their latest deals. Was keen to sign up after hearing how good KCOM 's deals are at the moment.