KCOM Avis 3 878

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Customer Service is absolutely shocking. Just moved back to KCOM at the beginning of April for both broadband and landline and wish I hadn’t. The landline still doesn’t work after four weeks,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service provided from initial enquiry to Dan and then first class installation by Greg and Jason. They kept us informed at all stages with what they were doing and were careful with their w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Matt and Jake did an amazing job of installing Phone and Broadband at my Mum's house. I knew they would as they did the same thing at my house, a month before. Their professionalism and approachab... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I never have to waste time listening to a robot, as if one could solve a complex fault ? Every time I have a problem, mainly due to a lack of understanding, the assistance you get is done by a human t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'accès Internet

Écrit par l'entreprise

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Blake and Ellis did a clean and tidy…

Blake and Ellis did a clean and tidy job of installing my KCom Wi-Fi.Made sure I was up and running before they left.first class job,fist.

14 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning John.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Full Fibre Install

Everything was easy from start to finish.
Engineers turned up when expected and were very informative.
Tidied everything up afterwards

9 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Duncan.

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Noté 5 sur 5 étoiles

I was worried about changing my…

I was worried about changing my broadband provider, I'm a little old lady and have been with my current provider for many years. My knowledge of 'tech' is very limited. The young man I spoke to made the transition easy, explaining everything to me in a way I understood, answering all my questions and giving me the confidence I had made the right decision to change.

17 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Pamela.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Friendly and clued up staff and good…

Friendly and clued up staff and good broadband prices a lot cheaper than my current provider also a seamless and hassle free change over .

17 avril 2026
Avis spontané
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Réponse de KCOM

Good morning David.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Jake and Matt are great engineers

Jake and Matt are great engineers, very tidy, helpful and fast. Really impressed with the install- thanks guys

17 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Lisa.

Your feedback made our day - thank you for sharing it.

Kind regards, Ella.

Noté 5 sur 5 étoiles

The installers Ellis and Blake were…

The installers Ellis and Blake were very friendly and efficient. Care was taken with the instalation through my garden and all mess was cleaned . Everything was explained, and as we didn't know how connect the TV to the new Internet this was all done for us.

17 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Chris.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 3 sur 5 étoiles

MRS P

It's not that I like or dislike It's just that I cannot say anything at this moment unt
il I experience something for myself. By the way I have not had anything connected yet it doesn't even go live until the 5th of may 2026 so stop asking me about a review for anything because I can't tell you anything

17 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Paula.

Thanks for your review. We’d like to learn more about your experience and have requested your contact details. You’re also welcome to get in touch with us directly.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Happy Customer

Absolutely superb and faultless install by Greg and Jason. Went like a breeze.

16 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Simon.

We’re grateful for your support and thrilled you’re enjoying our service.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Matt and Jake were brilliant

Matt and Jake were brilliant, quick and done a nice tidy job, great lads

16 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Aidan.

Thank you for sharing your experience - we’re glad it’s been a good one.

Kind regards, Ella.

Noté 5 sur 5 étoiles

My installation of full fibre 500 KCom

My installation of full fibre 500 by KCom went smoothly & efficiently. The 2 installers were polite, informative & cleared up after themselves. Inspite of digging a channel across the garden gravel, grass & block paving, you could hardly tell it had happened. It’s a very narrow channel & they put back to restore original as much as possible. Even shoes were taken off inside!
The speeds exceeded the promises & I am delighted with the result. Thank you 😄

9 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Elaine.

We really appreciate your feedback and are glad we could help.

Kind regards, Ella.

Noté 3 sur 5 étoiles

Engineer installation friendly

Engineer installation friendly, polite and attentive.

8 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Mrs Sellick.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

Noté 1 sur 5 étoiles

💩CON ARE THE MOST UNRELIABLE EXPENSIVE…

💩CON ARE THE MOST UNRELIABLE EXPENSIVE PHONE COMPANY IN THIS COUNTRY THEY 😑 CHARGE £70 FOR BASIC FIBRE BROADBAND AND MOST OF THE TIME IT DOESNT EVEN WORK AS LIGHTSTREAM IS DEADSTREAM! IF YOU HAVE AN ENGINEER APPOINTMENT BOOKED THEY WONT TURN UP YOU SIT THERE LIKE A FOOL IT GETS TO EVENING SO YOU RING THEM UP AND HAVE A GO AT THEM!! SO WHAT DO YOU DO WELL YOU PLACE A LOVELY LITTLE CEASE ORDER WITH BT AND FOR HALF YOU WERE PAYING 💩CON YOU GET 1GB FULL FIBRE BROADBAND TELEPHONE ☎️ SERVICE AND DIGITAL TV 📺 SAVING YOURSELF AN ABSOLUTE FORTUNE ON 💩CONs rip off CON ARTISTS prices as its over the MONOPOLY is no more and everyone are coming into Hull to kick 💩CONs bloody PHAT GREEDY ARSE JUST DUMP THEM DONT PHONE THEM TO SAY YOURE LEAVING JUST PHONE 0800 800 150 now placing that LOVELY LITTLE CEASE ORDER you will be glad you did 😀 as the absolute fortune you save by never ever 😀 using these FOOLS again!

23 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Knowledgeable

Knowledgeable, efficient and effective information given. Easily understood with excellent command of language. Friendly disposition.

15 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Julie.

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Matt and Jake just completed the…

Matt and Jake just completed the install at my 84 year old grandmas house. They went above and beyond trying to make sure they made minimal aesthetic changes to her drive, as she’s quite particular about her home and garden. They were very efficient, so friendly and incredibly helpful explaining us through the whole process and setting up the app after. Could not recommend them enough :)

15 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Jayde.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Noté 4 sur 5 étoiles

Ordered KCOM online

Ordered KCOM online, a good price I’m yet to receive the box and have installed, so will leave a further review once my internet service has been installed and I can comment on the installation and quality of the full service provided!

15 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Chris.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Very friendly and helpful lady who…

Very friendly and helpful lady who informed me what was the correct package for me and told me all I wanted to know

15 avril 2026
Avis spontané
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Réponse de KCOM

Good morning Tony.

Thank you for your kind words - we’re delighted you’re happy with our service.

Kind regards, Ella.

Noté 5 sur 5 étoiles

Just had full fibre installed

Just had full fibre installed. Blake and Ellis were brilliant and did an excellent job, very clean and tidy explaining everything they were doing all along. They had to take up the block paving outside but they replaced it back perfectly. Good job well done.

14 avril 2026
Avis spontané
Logo de KCOM

Réponse de KCOM

Good morning Steve.

Thank you for sharing your experience - we’re glad it’s been a good one.

Kind regards, Ella.

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