We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... Voir plus
L'entreprise a répondu
Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50. For 900mbps down and 500mbp... Voir plus
L'entreprise a répondu
Advisor help was fantastic, gave me various options to upgrade. Also got 2 new routers free of charge. Changing over to new routers was simple and easy to do. Internet capped is fantastic and fastest... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Coordonnées de contact
37 Carr Lane, HU1 3RE, Hull, Royaume-Uni
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Excellent
4 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
From when thay.fit it to it being…
From when thay.fit it to it being turned on was great
21 mai 2026
Avis spontané
Réponse de KCOM
Good morning Paul.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the request…
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍
20 mai 2026
Avis spontané
Réponse de KCOM
Good morning David.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
28 mai 2026
Avis spontané
Réponse de KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Réponse de KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
22 mai 2026
Avis spontané
Réponse de KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
21 mai 2026
Avis spontané
Réponse de KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
20 mai 2026
Avis spontané
Réponse de KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
15 mai 2026
Avis spontané
Réponse de KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
27 mai 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
26 mai 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
21 mai 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Tony was efficient
Tony was efficient. He explained everything clearly and carefully. He answered queries fully. He was patient and spoke clearly.
26 mai 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Réponse de KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
26 mai 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
26 mai 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Rip of Kcom
Just signed up with kcom for 39.99 a month only to be billed 52.05 on first month then 64.98 on second month, kcom will tell you one price over the phone and the billing will be higher. they blackmailing people to sign up only to rip em off on the billing
7 avril 2026
Avis spontané
Réponse de KCOM
Good Afternoon,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Many thanks,
Adrian
Fantastic friendly team made the switch…
Fantastic friendly team made the switch pain free and simple great product and service at a reasonable price
26 mai 2026
Avis spontané
Réponse de KCOM
Good morning,
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
cheap additional routers and a charming…
cheap additional routers and a charming tea bag in loose leaf
26 mai 2026
Avis spontané
Réponse de KCOM
Good morning Erwin.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Highly Recommend KCOM Service.
installation was carried out with out and issues and exactly on the time scale agreed. Installation engineers were very friendly and explained everything. Broadband speed is exactly as per the agreement. I would 100% recommend KCOM and the price is very competitive in the broadband market.
15 mai 2026
Avis spontané
Réponse de KCOM
Good morning Michael.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Réponse de KCOM
Good morning Valerie.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
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