KCOM Avis 4 029

Matt and Jake did a fast, neat job of the installation. I was impressed with how hard they worked to get the job done. They explained everything clearly and left me with a great new internet service.

The engineers, Ellis and Blake, who installed my wi-fi were very friendly and helpful.

Matt and Jake did a great job of connecting us and were tidy and professional whilst being friendly and approachable also. Phoned customer service today and they dealt with my question very quickly and were very keen to give great customer service and satisfaction. Thank you to you all

Blake & Ellis were fabulous! Everything installed really quickly and without any fuss or mess. Very friendly and pleasant. Excellent service all round. Thank you!

The application for the service was advised well, although the installation appointment was more than two weeks later, this was on time & efficiently done. The staff have been informative, although the documentation is sparse for the Eero unit(s) the primary unit is working well. The second Eero unit is not yet set up and I have had to look online for what a flashing blue light means, & how to resolve this. I don't regard this as a negative for KCOM, more the OEM (manufacturer).

Changing a package over the phone in difficult circumstances has been a breeze Thanks to Ellie and Tony

The information that was given gave all the things I needed to consider the price and the time it took to change.

Moving Home

Messed about since I told them I was moving on 16 March. Got the confirmation email immediately stating all was updated.

Within days of the move I called to ask for a new router as previous one was not fit for purpose, during this call I had to tell them again about my move as it wasn't on their system. Again, this was apparently updated. Then where did the new router get delivered, my old address!

Kcom updated again, bill usual amount so thought all was well, until a phone call on 11 May saying they had messed up my move, shocker, and had to update it (was told this had been done 3 times already). On this call I said that I didn't care so long as they didn't mess up my bill. I was assured this would be for my usual monthly amount and not to worry.

Several days later, I got an email stating I needed to change my password to log in. Wasted time spent doing that, logged in and none of my information was available to view, package, previous bills etc. Week or so later and the icing on the cake, new bill appeared (can't see older ones still) and they have messed up my bill! Bill is for around 25% more, and states it's a business account rather than personal and the deductions are incorrect presumably due to this.

As others have said, the staff on the phone have you believe they will action what they tell you they will, but seldom happens.

Also, it's disgusting that new subscribers can get the top package for less than what loyal customers are paying for a much inferior one.

Provided contact details within minutes of them asking, despite this, they have not been in contact so sort this.

The engineers who installed my broadband were polite and friendly. The broadband itself is delivering the promised speeds

Friendly service. Quick, easy installation. Everything explained.

Blake and Ellis were absolutely fab, they explained everything they needed to do in detail, got the job done, were friendly and polite, and made sure we were happy before leaving. Thank you lads

Compatibility with Amazon Eero routers and Tp-link (Tapo) problematic. Amazon and Zigbee most compatible, not flexible!!

Kcom, in my experience, have been reliable and extremely fast internet provider.
In the rare occasions I have had issues they have provide great customer service and fixed the issues quickly.
I would recommend them to anyone.

Great customer service, uninterrupted high speed Internet service

Great commucation..polite,well mannered. Showed me how to use the app etc,everythingworks...tided up,couldn't fault the two guys,Adam n Corey.. 100% feedback. Thankyou

We have been with Kcom 2 years now and any problems along the way have been sorted promptly. Very easy to contact and not waiting too long to be put through. All in all extremely happy with the whole service.

I am very happy with KCOM good service and friendly thank you

Easy to deal with when renewing my contract. Everything expained in understandable Hull accent!

Very easy to set up & the consultant was very knowledgable & helpful