KCOM Avis 3 878

Very poor service. Discount ran out so my contract went from £47 to 75 per month,

Moving property but I have a 2/3 month gap untill I move into my next property and they’ve stung me with a cancellation bill worth over £200.

I tried saying if my bill goes back down to £47 I will stay with you and keep paying for the service . But they had zero interest in keeping me on. I will be using a different supplier in my new property.

Disappointed after been with them for many years.

Ellis & Blake are very friendly hard working lads
A credit to your company. They worked none stop and left the site very clean and tidy.

Customer service was excellent when I had a question about my router. The agent was polite and resolved it instantly."
"Finally, a provider that delivers the speed they promised! Highly recommend for anyone who games or streams."

Ellis and Blake arrived. Great service and gave some good advice for future planning. Install up and running, no bother

Great work and fast set up. Great help connecting to phone. Thank you Ellis and Blake

Excellent service! We had civils onsite to move external cables and technicians to install internal cables. All employees both in the office and onsite polite, helpful and friendly. A credit to KCOM

Overpriced service,there’s now more options available thankfully

Excellent installation engineer. Very friendly efficient and installed my router in the best possible location. Cleaned up after herself and very friendly girl. Excellent knowledge of the product.

Great value, quick and easy to order online.
Just wish installation would have been quicker.

Great initial experience talking to Mark in the Co-op Bridlington made me realise how much I could save. The phone call to Mark was informative and easy to change supplier

Clear details from customer service agent but premature in requesting a recommendation (should have waited until first bill was presented.

Quick and easy installation plesent workforce

Honestly, it’s very frustrating and disappointing to see how long-term customers are treated.

I’ve been with your company for many years, yet I’m currently paying around £15 more than a new customer signing up today. New customers benefit from better deals and discounts, despite the fact that they require installation, equipment, and setup — all of which I have already covered as a loyal customer.

It feels like long-standing customers are being penalised rather than appreciated. This kind of pricing strategy encourages people to leave, only for them to be offered better deals after cancelling, which simply doesn’t make sense.

A fair and consistent pricing policy from the start would build trust and help retain loyal customers instead of pushing them away.

For long-term customers who want to renew their contract, the pricing should be calculated based on the new contract rates, not charged differently.

increased my monthly price from £32.99 to £60.37 without any prior notice — almost double the amount. This is completely unacceptable

I hope you seriously reconsider how you treat your long-term customers

We were with Talk Talk for years but had nothing but problems with the internet. We're now with KCOM and couldn't be happier. We have no problems with our internet at all now and if we do have a query it's easy to talk to someone who is local. So pleased. Thank you!

Very happy with the installation.
Matt and Jake did a great job. They were quick, professional and friendly.
Had the job done in an hour and tidied up you would've never known they were here.
Showed me how the download the app and how to use and I'm not tech savvy so if they can teach me they can teach anyone.

They also gave my cat plenty of fuss which she appreciated ha.
5stars would recommend them again

I am only with KCOM because there is no other choice in my area, and they clearly take advantage of that. Not only are their standard prices much higher than the national average, but their internal communication is a mess.
I received a renewal notice 3 months early with an 'offer' price. When I called to discuss it, the support team quoted me a price even higher than the one in the email. It is unacceptable to be quoted two different high prices for the same sub-par service.
To make matters worse, the Wi-Fi quality is terrible. Despite the router being downstairs, I have no usable signal on the second floor. I am paying premium prices for a service that doesn't even cover my whole house and a support team that can't even match their own advertised quotes. If any other provider moves into my street, I will be the first to leave

Blake jay . K and Ellis was a great hand today with setting up are broadband extremely quick and hassle free really recommended

The whole experience was so easy.
The call handler was so easy to understand and explained everything in detail.

I have been with KCOM for 7 years now as a loyal customer, never late paying a bill.
They provide the WiFi in my home address.

This WiFi connection is 1000x slower than the speed we pay monthly for. We are receiving KBPS instead of MPBS.

I have rang numerous times, had an engineer in the past to my home and it’s still the exact same speed. Due to us been in a contact we would need to pay a large fee - when KCOM are the ones breaching this.
Not a happy customer at all.