KCOM Avis 3 878

I've had awful speeds and service.

After filing my 4th complaint about speeds and service ive yet again just been sent another router to see if that will work, when we know its not going to. Even though KCOM are in breach of contact by delivering closer to 800kbps and not the 900mbps we are paying for.

LITERALLY 1000times SLOWER.

They still threaten with charges of up to £500 to cancel. worst customer services I've ever experienced. How can a company know that they're performing so bad and offer so little resolution. Last tech support just gave us the turn it off and on approach. Didn't work again.

As you'll find out the original KCOM Account has 1.3stars on here and that would be a lot more accurate.
Terrible company, terrible providers, horrendous customer service.

Offered a good deal cheaper than I had been paying. The advisor who rang me explained the package and was very friendly.

Matt and Jake
What can I say, I moved house and took my KCOM with me . 2 Legends turned up and were very polite and friendly. No mess and excellent service. Thanks fellas.

Very helpful

Easy to answer questions.

Very clean and tidy, well done!
Thank you Blake and Ellis

Very impolite on the when I told them I was leaving. The way they spoke felt very threatening. It felt like I was being bullied to stay.

Ordered one day and it was fitted the next all dealt with by kcom so didn't have to mess around informing old supplier they did it all brilliant

Easy to deal with, the installation team, Blake and Ellis did a wonderful job, very polite.

Jake and Jason polite and respectful.
They did an extremely good job and were vey helpful throughout their visit.

Excellent customer service

Engineers arrived bang on time. Installation less than an hour and broadband performance as advertised at a competitive price point.

I don’t have any experience yet ask me when you running

It seems all good but I’ll let you know when the product is installed and up and running because that’s the true test

The engineers that installed my full fibre were very professional and courteous.
A excellent job carried out in very inclement conditions.
Nothing was too much trouble for
Sam K the engineer.

My Internet was always fairly good. Charges have always been high. KC had a monopoly in Hull for a very long time, which meant no option to leave. We do now have options, after years of being told I was on my best deal, I've finally given up and am in the process of changing supplier. Amazingly I have now been bombarded with special offers to entice me - a "loyal customer" to stay, the rates are almost half my previous monthly payment. Rather than encourage me to stay, this encourages me to leave. How can they justify charging so much, with no offers of reducing even slightly, then, as I have now had enough, and found a company who has good reviews, so far amazing service with regard to keeping me informed of how things are progressing, they now keep e-mailing and calling me to offer me these great deals.
They even asked me to take a survey on payment's, asking why I don't pay by DD, I've paid by DD for the duration of my being a customer (18 years). So well done on that, and then asked to complete a review.. so here it is!

Well I happy with the service and price and everything else I can say if I need anything I get great service and r very helpful and polite

Very pleased with my telephone conversations with KCOM to renew my contract with them. They were able to accommodate my requests efficiently, and the information provided was very good.

Ellis & Blake Really polite and helpful and made sure everything was working as it should before leaving