Kimberley - The Caravan & Motorhome People - Nottingham Avis 

After a really bad experience with another dealer back in January I was petrified of buying another caravan. Buying a new caravan had not been a pleasurable experience so far so I was distrustful from the outset. I need not have worried. I visited Kimberley a number of times to see a particular van and they accommodated an independent inspection I had arranged despite being super busy. There was no pressure to buy or make payment. Upon committing to buy the van arranging a collection date and making the outstanding payment was easy. On the day of collection Darrell did a thorough run through of everything with me and allowed me plenty of time to look over the van before making the final payment. I did not feel rushed at all and I asked an awful lot of questions. I hope he was able to have a bit of a lay down in another van afterwards. Darrell fitted my battery and gas bottle. Richard accommodated my request to swap the step which came with the van which I did not need for another item. I did not inform Kimberley that my caravan guy had noted that the gas strut from the front locker was missing but this had been replaced on collection. This gave me confidence that the van had been thoroughly checked over as promised. There was a a tiny piece of furniture tape missing from above a locker. I accept this is quite minor and probably wouldn’t bother most people but because it bothered me Darrell has arranged some replacement furniture tape to be ordered for me. Another example of Kimberley and in particular Darrell going above and beyond. I haven’t yet used my van but I am quietly confident if any problems arise that Kimberley will sort them.
Kimberley have restored my faith that there are still some honest genuine caravan dealers out there which was no easy feat from my starting position. I also discovered what a fantastic reasonably priced shop they have which seems to stock everything. I love my new van. I wouldn’t hesitate at this moment in time to buy from Kimberley again.

Having very recently undertaken both a sale and a purchase from Kimberley Caravans & Motorhomes at the Kimberley branch, we can only but praise the team there. They have all played a part in making this experience what it was and quite simply walked the extra mile, Jason Daz and the office staff were brilliant and would in our opinion come highly recommended for all aspects of our transactions.

Super friendly & helpful staff. Very attentive to our needs & knowledgeable when answering our questions. Made us feel very welcome, it was a pleasureable experience.

We would like to thank Richard Euerby, once again, on the purchase of our second caravan from him. He is so knowledgeable and even taught me something new! He makes you feel like a friend as opposed to a Customer. Kimberley Caravans, we hope you realise what an asset he is to you.
Thank you once again Richard.

Love Jane and Mark T

A huge thank you to Darrell and the team. I initially contacted Kimberley caravans to purchase a specific model which was no longer available, I was directed to Darrell who suggested an even better caravan. We met at the caravan show where my husband and I purchased it.

Communication has been brilliant throughout and the handover was very helpful and informative. We can’t wait to begin making memories!

Our buying experience was made great by Richard who had the time to spend with us. All ran smoothly from looking al the way to purchase and handover. Many thanks

We brought our buccaneer cruiser from Kimberly, darrel looked after us throughout our time looking around and up until we towed it away, we was left to it and wasn’t followed around. When we asked questions on different caravans darrel was honest and helpful. We brought a caravan because we wanted to not because we was talked into it, very much would recommend, fantastic service!!

All the staff were friendly & helpful both during and after the sales process. I would definitely recommend buying from them. The whole team were great.

Having bought a new caravan from Kimberley (5 years ago) I have to say the service I have had has been poor from the day I signed on the bottom line. Even getting the formal sales paperwork was a nightmare ! I was constantly having to battle to get warranty work undertaken, incorrect warranty work undertaken, van taken to them to find the wrong parts ordered, inability to follow instructions. Some of the issues have been exacerbated by Coachman but I expect a dealer to be more supportive and not just leave it to the customer to do battle with them over obvious warranty claims.

Having just seen the reply, I look forward to the discussion. My last visit where a new style door should have been remedied to remove the gap i discovered a second hand old style door (evidenced by the square dent) and poorly installed seal had been fitted. To add insult to injury the new style door which I had asked to be retained, i later discovered had been damaged in the process.

Jason in shop was so help with me and my cousin. We came in looking for a KitchenBox as we wanted to see it fold down in person, although Jason said that he hadn't done this before he managed to show us with no problems at all. Will definitely be going up to this place again to look around and hopefully next time spend some money.

What fantastic friendly service. Made the process of purchasing a caravan an easy trouble free experience. Matt was a star, professional, friendly and knowledgeable, nothing was too much trouble. Making the handover a smooth process.

Where do i start?

Our 2017 Compass Kensington 866 has had issues since first purchased from Kimberley Caravans Nottingham. It underwent substantial damp repairs from 2022 that took 18 months to sort.

Imagine our horror when we were told the caravan again needs extensive damp repairs in 2025.

Kimberley have had our van since August 2025 and not once have they contacted us with an update.

I'm still waiting for a response to my latest call, it really is unbelievable.

really helpful and not pushy. Gave us lots of helpful advice and was really responsive to queries we needed to follow up on. highly recommend.

Honestly , so far so good. I am so please with all the staff and how much effort they put in to showing you all around the vans and how everything works. I am new to caravanning . I have just brought my new swift Xplore from them, 4 birth. From start to finish, the staff are excellent. The staff in the shop also help me find all that i needed for my van . I also brought a new awning !. On delivery the remote control for the motor mover packed inn, but they sorted it out straight away and taken the van back .
Honestly, so far they have been straight on the ball with everything !. Thank you kimberly caravans

We will give you a 5 star rating pending the work that was carried out being successful, which we won't know until our next trip out in the caravan. That said we would like to mention Amy who it has to be said was very helpful & in our opinion went above & beyond any customer service that we have received from any business we have had dealings with of late. Shout out to Amy

We traded in our first Swift caravan for a new one, what a great experience. Kimberley were fantastic from sales to handover and demo, to after sales. We would not hesitate to recommend the team at Nottingham. Thanks Kimberley!

Mathew came in on his day off to do the handover due to my work commitments and his attention to detail was excellent.
In fairness all the staff were very helpful.

Good service
Many thanks
Bob & Viki

Absolutely enjoyed my experience with Kimberley Caravans at Nottingham. Very professional and experienced staff. Richard was a pleasure to deal with. From start to finish my needs were taken into account and the takeover of the caravan was done to perfection. Definitely recommend 👌

The team were great, keeping me informed of progress on the warranty repair with Coachman, arranged everything to suit and kept chasing for progress.