Kingspan  Avis 

Zelf 1 ster is te veel. Als syndicus kunnen wij alleen maar ons ongenoegen uiten. Ik stel vast dat er velen onze ervaring delen!

Have been using this company to service and maintain our treatment plant for a few years
Have found their service excellent
I pay for the Gold plan which means they service and maintain the tank
Have only had to call them out for a problem once, and that was sorted out quickly
The engineers are always cheerful and efficient

An appalling company to deal with ,no interest in customer satisfaction ,none of there current staff have any understanding of how their sometimes very large products get delivered.No understanding of how their products work or care .Just astounded a company of Kingspan size should be so disinterested in their customers There are other manufacturers of similar products

Poor products and terrible customer service, as a groundwork’s subcontractor who has installed hundreds of foul systems over the last 20 years I will never touch another Klargester product again. We installed a foul pump chamber of Klargester’s on a new dwelling just over a year ago, the chamber itself has only been in use since the clients moved in June ‘25. It’s a house of only 2 elderly occupants and 4 weeks ago this pump failed beyond repair rendering it unusable. It took Klargester 2 weeks to send someone to site to confirm what I had already determined and it’s now 2 weeks on from that and I have had to have a very stern conversation with their rep to try and get a quote sent tomorrow to place an order for the works, I am informed their warranty, for what it’s worth, only lasts a year from delivery date. Never once have they contacted me to update me on the process and I have to constantly contact them to be left on hold for ages. Do not waste your money on one of their products, there are plenty of other more reputable manufacturers out there.

I ordered a mini stepper unit on 15.2.26 and never arrived,I have sent numerous emails asking were this item is with no reply.Donot order from this company.....SCAMMERS.

The Watchman Sensit took a bit of getting used to at first, especially because it kept disconnecting and I honestly wasn’t sure what was going on. I’m not very technical, so I was a bit worried I’d done something wrong during the setup. After speaking with support, lady Isabell, explained it was just that the tank was too far from the Sensit unit. Once we moved it a bit closer everything settled down and it’s been working perfectly ever since. What impressed me most was how simple they made it sound, even for someone like me you know, not the most techy person around :). There was a couple of mix‑ups at the start and I probbaly pressed the wrong button once or twice, but in the end it was much easier than I thought.

Bardzo dobra firma

Jest super firma

I started to use this company equipment almost from the beginning when it came to the market and with every update my experience was getting more and more comfortable because the equipment were getting more stable and more helpful with control of the fuel in several fuel tanks I have. A few times in early years I had lost the communication between the fuel tank device and the company server and I called the company asking for help and had very fast help. Thank you Marcin Smidoda for always find time to help me. I’m very impressed with fast help from you and always respectful attitude.
I did advised my friends to use this company service and wouldn’t hesitate to advise to any person or company that needs to have constant control of the fuel amount in their fuel tanks to use this company service.

Sounds like a trouble free solution to monitor oil level in tank.
Couldn't be further from the truth the equipment is unreliable. Doesn't provide any confidence and had to resort to dipping the tank a complete waste of time.
Customer service and guarantee is a waste of time. The warning triangle on the unit indicted a low battery ( albeit new) Customer services said ignore the warning, oil level not changing so changed the battery which apparently invalidates the warranty.!
Never buy this unit or deal with company unreliable equipment with nil Customer service back up

That little device, SENSiT has been a brilliant upgrade for keeping an eye on our oil tank, I’ve been using it for the last 6 months and its working. It’s reassuring to check the level on my phone anytime and get a warning before it gets too low, so we’re not worrying about suddenly running out in the middle of a cold spell. The app is straightforward. Dont expect magic but for the price is overall good.

Kingspan customer service and their product is appalling. The APP says I have no tanks installed which is incorrect, the USB device is connected to the wifi but thats it, nothing else responds. Tried connecting again, same issue which won't let you get passed this error every time. Contacted customer services over a week ago, no response. Would certainly not recommend the Sensit products. £120 complete waste of money and disgraceful service.

Had a non connected oil sensor for 20+ years, it was perfectly fine. Switched to their newer connected one, it's unreliable is meant to send one reading per day but does not, flaky firmware I would guess. Contacted support to ask some specific questions, one form email back and then ignored ever since

I purchased the Watchman Sensit system back in Dec 2025. I'm fairly IT literate and the setup went OK and the Android app worked fine. The sensor only updates once every 24 hours or so and has missed a couple of days, there does not appear to be a set time for the update. I've recently been trying to set my oil tank parameters (mine is not a listed) manually and having finally found the internal measurements of my bunded tank I'm now unable to amend the details as the app/server appear to be down. I've uninstalled/reinstalled but my login details are now not recognised. I've also asked (several times) for a password reset, none have appeared so far probably due to server issues. On reflection, it worked well whilst the server was up but the system appears to be unstable.

I have a feeling Kingspan were trying to offload a bunch of faulty devices by offering them free with the Watchman Tank Monitor. It's a simple install, works for a day then fails and no amount of resetting fixes it. I'm a network engineer an I cannot fix it! Customer support is appalling - voicemailbox full all the time, no callbacks, not a human in sight. I'd never buy any piece of tech from this company again.

My Kingspan Connect oil tank monitor keeps disconnecting and despite following the steps to reset the device it still doesn’t work. Whenever I call the helpline, it goes straight to voicemail or closes at 4 pm or isn’t open on a particular day. When I have emailed the support address it can sometimes take days to receive a response and when they do respond, they just provide you with the process which is available online which still doesn’t work. I am currently looking for another provider as I’ve had enough.

I called Kingspan and requested a call out to fix an issue with my heating, before the engineer arrived a friend managed to fix my issue. The call out charge was £247. Contacted kingspan again for a refund on 08/12/25, told refund was processed on 09/12/25 and would take 3-5 working days.. after 5 working days had passed i contacted them again on 17/12/25 to say i hadnt recieved my refund. I was then told the accountants department was now closed for christmas and all refunds would be paid on 05/01/26. Contacted kingspan again when i had not recieved the refund on the 5th. More excuses about the accounts department being in meetings and emails being sent to chase this up. Contacted again on 09/01/26 ( 1 month after initially being told my refund was processed) and threatened legal action and involving my bank to get this refund. Money finally back in my account on 13/01/25. 35 days after being told refund was processed. Avoid this company at all costs.

Kunde man ge ett lägre betyg än en stjärna skulle det ges. Det har varit ständiga problem med givarfel, pumpar som slutat att fungera och svårt att få hjälp av support. Som kund får man gå med ständig oro att den röda varningslampan ska tändas och som sagt; det händer titt som tätt

Don’t use them ! AVOID AVOID !
If I could give no stars I would
Had endless issues with our klargester , 2 new pumps and these parts are under 12 month warranty but within that time one failed and we had to pay a £450 call out charge even though their part failed
We appealed to them and basically they said tough we have to pay
Appalling customer service