Kiss the Hippo Coffee Avis 96

Guy was exceptionally accommodating and helpful in re scheduling a recent booking for a latte art gift course. My partner and I can’t wait to attend and I’m so thankful for the exceptional customer service that we experienced.

Guy helped me with my voucher in a timely manner and professionally, really appreciate the good customer service.

Ordered a coffee that I thought is organic as most is and the chat bot just told me this type isn’t eligible for return and refund. Very misleading and disappointing!

It used to be one of the better online coffee shops, but sadly it’s been going downhill.

An E-Commerce Director I once spoke with has since left the company, which is probably why their online service keeps getting worse. Customer support doesn’t respond anymore,shipping out over roasted coffee beans, you can even see it on Trustpilot, they only bother replying to positive reviews.

I have decided to end my subscription after three years.

Why are people so rude? Absolutely the worst behaviour form the ‘barista’. Mumbling incomprehensibly, annoyed when seeking clarification. Waiting for coffee but apparently I was supposed to collect. There are a lot of lovely coffee places around Berners st. Will not be returning

Amazing ! Quick and love the packaging!

I ordered a taster pack from Kiss the Hippo and was extremely happy with both the service and the coffee itself. Everything arrived quickly and in perfect condition, and the coffee tasted amazing.

The whole experience has been so positive that I’ve decided to subscribe. Looking forward to receiving more of their coffee regularly!

Great tasting coffee choices, suited for everyone's taste. Quick and friendly customer service!

Delicious coffees and fantastic service from the customer support team. My go to coffee roastery.

Everyone was kind at the shop and answered all my questions regarding their coffees. I had a great experience.

Extremely helpful in helping with equipment and brewing queries. Constantly delicious coffee.

An incredible company! With its branding, coffee flavors, and overall experience, it not only pleases the eye but most importantly leaves an unforgettable taste on the palate. Wanting to see more of their branches feels only natural! Discovering a brand like this is truly a privilege

For me consistency is really important, I have my coffee everyday and Kiss the Hippo actually delivers the quality EVERY TIME. Never had issues, pastry always fresh coffee roasted in London so that just speaks for itself. 100% Worth a try.

1 word. Amazing

Kiss the Hippo Coffee is by far one of the best specialty coffee companies I’ve ever experienced. The quality of their coffee is consistently outstanding — every cup is fresh, rich in flavor, and roasted to perfection. Their blends and single origins truly showcase the craft and care that goes into sourcing and roasting, and you can taste the difference.

Beyond the coffee itself, their service is equally impressive. The team is knowledgeable, attentive, and always willing to go the extra mile to ensure an excellent experience, whether in their cafés, through wholesale, or via online orders. They are professional yet personable, and their passion for sustainability and excellence really shines through in everything they do.

I would highly recommend Kiss the Hippo Coffee to anyone who values top-quality coffee paired with first-class service.

Love the coffee, love that they regularly offer promotions on subscriptions and have a good rewards system, and always had a good experience with their customer service - I’ve recently been dealing with their CS specialist Guy who resolved my issue very quickly and without needing to over explain.

I did Barista session and it was alor of fun.

Consistently great flavour, accurate tasting notes, and resealable packaging is a major plus for keeping beans fresh for longer!

You make like 4 coffees which is not enough to learn any latte art.

Why do you bother offering tea? £3.80 for a cup of tea served in the smallest plastic cup possible by someone who didn’t really want to be serving. I think it’s a complete rip off.