KitRoom Avis 184

Réponse de KitRoom

6 juil. 2023

Hi Andrew,

We are absolutely thrilled to hear about your positive experience with us. Our team is always striving to offer a wide variety of products at competitive prices, and it's wonderful to know that this is being recognised by our valued customers like yourself.

Your kind words about our communication and delivery process are particularly encouraging. These are areas we've put a lot of focus on as we believe they're key to providing a top-notch service.

Thank you once again for choosing us, and for taking the time to share your feedback on Trustpilot. We appreciate the five-star rating, and we look forward to serving you again in the future!

Sean

Réponse de KitRoom

27 juin 2023

Dear Niall,

Thank you for taking the time to share your feedback. We genuinely apologise that the balls you received did not meet the standards that we strive to uphold and which you rightfully expect.

Clearly, there has been a lapse in our ball grading process for which we take full responsibility. We have already taken steps to rectify this issue, ensuring that it will not recur in the future.

In recognition of the inconvenience caused, we would like to offer you a set of our Grade A balls, which should meet the quality standards you were expecting. We will arrange for these to be sent out to you at the earliest convenience, at no additional cost to you.

Your feedback is invaluable in helping us improve our service and we hope that you will give us another opportunity to serve you better. If you have any more concerns or if there is anything else we can assist you with, please don't hesitate to get in touch.

Kind Regards,

Sean

Réponse de KitRoom

6 juil. 2023

Hi Sophia,

Thank you for your positive review and for choosing our products. We're thrilled to hear that you enjoyed our speedy delivery service and the quality of our product.

Your feedback encourages us to continue delivering the best service and products possible. We appreciate your business and look forward to serving you again soon.

Sean

Réponse de KitRoom

6 juil. 2023

Hi Sara,

Thank you for your valuable feedback and for your understanding regarding the dispatch delay. We're glad we were able to rectify the situation promptly and that you're satisfied with our service and product.

We are always striving to improve our customer experiences, and your review will help us in our ongoing efforts. Thank you for choosing our services, and we hope to serve you again in the future.

Sean

Réponse de KitRoom

16 mai 2023

Hi Hans-Jochen,

Thank you so much for your positive feedback! We're really pleased to hear that you're happy with your order. We aim to provide quality products at fair prices, so it's fantastic to know that we've met your expectations. If you ever need anything else, just give us a shout.

Thanks again for your support!

Réponse de KitRoom

15 mai 2023

Hi Ryan, I am sorry your order has not arrived. If you wish to contact us you can do so via email at info@kit-room.co.uk or call us on 02844898068, we are more than happy to help you

Réponse de KitRoom

15 mai 2023

Thank you so much for leaving us a 5-star review on Trustpilot! We're thrilled to hear that you're pleased with the quality of the hoodie and that our size guide proved helpful.

Our goal is to ensure that all of our products meet the highest standards, and your feedback helps us understand that we're on the right track. We appreciate you taking the time to share your experience with us and others.

We look forward to serving you again in the future. If you have any further needs or questions, please don't hesitate to reach out to us.

Thank you once again for your kind words and for being a valued customer!

Réponse de KitRoom

4 mai 2023

Dear Rodney,

Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're thrilled to hear that you had a fantastic experience with our service, especially when you were in a tight spot.

Our team works diligently to provide a fast and efficient service to all our customers, and it's great to know that we were able to come through for you when you needed it most. We appreciate your kind words and the recognition of our efforts.

We value your business and look forward to being there for you in the future. If you ever need assistance or have any questions, please don't hesitate to reach out to us.

Warm regards,

Sean

Réponse de KitRoom

3 mai 2023

Dear Jake,

Thank you for taking the time to leave us a 5-star review on Trustpilot! We're glad to hear that we were able to resolve the issue with your order quickly and efficiently. Our team is committed to providing exceptional customer service, and we're always here to help when things don't go as planned.

We appreciate your understanding and patience throughout the process, and it's wonderful to know that you found our support easy to work with. Your satisfaction is our top priority, and we're grateful for your positive feedback.

Thank you for choosing Kitroom, and please don't hesitate to reach out if you need any further assistance in the future. We look forward to serving you again!

Warm regards,

Sean

Réponse de KitRoom

2 mai 2023

Dear James,

We sincerely apologise for the delay and lack of communication regarding your order. We understand how frustrating this situation can be, and we want to assure you that we take your concerns seriously.

We experienced an unexpected stock shortage for one of the items in your order, and our restock from the supplier was unusually delayed. We should have communicated this issue to you sooner, and we're genuinely sorry for the oversight.

We're working to ensure your order is dispatched as soon as possible, and we'll make sure to keep you updated on its progress. In the meantime, please accept our apologies for any inconvenience this may have caused.

We value your business and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to contact our customer support team at info@kit-room.co.uk or 02844 898 068, and we'll be more than happy to assist you.

Kind regards,

Sean

Réponse de KitRoom

25 avr. 2023

Hi Ryan,

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that your order arrived just in time for the cup final. While we always strive to deliver our products as quickly as possible, sometimes unforeseen delays can occur. We appreciate your understanding and patience in this matter.

We hope your team had a fantastic performance in the cup final, and we look forward to serving you again in the future. Thanks again for your kind words and for choosing Kit-room!

Best regards,
Sean and the Kit-room Team

Réponse de KitRoom

18 avr. 2023

Dear Conor,

Thank you for taking the time to leave us a 5-star review on Trustpilot! We're delighted to hear that you're satisfied with your purchase and that our communication met your expectations. Providing top-notch products and excellent customer service is our highest priority, and it's fantastic to know that we've succeeded in making your experience with Kit-room a positive one.

Your feedback is truly appreciated, as it helps us maintain and enhance the quality of our services. We're grateful for your support, and we look forward to assisting you with any future orders you may have.

Please don't hesitate to get in touch if you have any further questions or needs. Thank you once again for choosing Kit-room!

Warm regards,

Sean

Réponse de KitRoom

14 avr. 2023

Dear Sharon,

Thank you so much for your 5-star review on Trustpilot! We're thrilled to hear that you experienced great service from our team here at Kit-room. Our main goal is always to provide exceptional customer care, and it's wonderful to know that we've met your expectations.

Your feedback is incredibly valuable to us, as it helps us continue to improve and deliver the best possible service to all our customers. We truly appreciate your support and look forward to assisting you with any future orders.

Thanks again for choosing Kit-room, and please don't hesitate to reach out if you have any further needs or questions!

Warm regards,

Sean

Réponse de KitRoom

7 avr. 2023

Dear Carla,

Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're thrilled to hear about your positive experience with our service and fast delivery. It's great to know that your son is happy with his new football boots.

Your feedback is invaluable to us, and we look forward to providing you with the same great service in the future. If you have any questions or need any assistance, please don't hesitate to reach out.

Thanks again, and have a fantastic day!

Best regards,
Sean

Réponse de KitRoom

14 avr. 2023

Hi Conor,

Thank you for your fantastic 5-star review! We're thrilled to hear that you've had a great experience with our customer service and that you're satisfied with the quality of our products. Your feedback means a lot to us, and we're dedicated to maintaining our high standards for all our customers. We appreciate your support and look forward to serving you again soon!

Best wishes,
Sean and the Kit-room team

Réponse de KitRoom

5 avr. 2023

Dear Russell,

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced due to the incorrect item being sent to you. At Kitroom, we always strive to provide the best possible service to our customers, and we clearly fell short in this instance.

We understand the frustration you faced in having to travel to find the correct studs, and we're truly sorry for any additional costs and inconvenience this has caused. We have sent out the correct football studs as a replacement, and we hope they reach you soon and meet your expectations.

Once you receive the correct item, please let us know so we can confirm that the issue has been resolved to your satisfaction. Your feedback is important to us, and we will continue to work hard to improve our service to prevent such issues from happening in the future.

Once again, we apologise for this mistake and any trouble it may have caused. We value your business and appreciate your patience and understanding in this matter.

Best regards,

Sean

Réponse de KitRoom

5 avr. 2023

Dear Sarah,

Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear about your positive experience with Kitroom.

Our team always strives to provide exceptional customer service and ensure that orders are accurate. We appreciate your understanding with the discrepancy between the photo and description on our website, and we're glad we could quickly confirm your order to make sure you received the correct item.

Your kind words and feedback mean a lot to us, and we will continue to work hard to provide the best service possible. If you ever need any assistance in the future, please don't hesitate to reach out to us.

Thanks again for choosing Kitroom, and we look forward to serving you again soon!

Warm regards,

Sean

Réponse de KitRoom

5 avr. 2023

Dear Alexandra,

Thank you so much for your 5-star review and for sharing your positive experience with Kitroom! I'm thrilled to hear that our service met your expectations and that you were satisfied with the products you received.

We take pride in offering our customers fast, efficient service and high-quality products, and your kind words and support motivate us to keep striving for excellence. If you ever need any assistance or have any questions in the future, please don't hesitate to get in touch.

Thanks again for choosing Kitroom, Alexandra. We appreciate your support and look forward to serving you again soon!

Warm regards,

Sean

Réponse de KitRoom

5 avr. 2023

Dear Mary,

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that your first order with Kitroom went smoothly and that you're delighted with your purchase. We always strive to provide a hassle-free shopping experience and prompt delivery to our customers, and your positive feedback means a lot to us.

We apologise if you didn't receive a notification about your order being dispatched, and we appreciate you bringing this to our attention. We'll make sure to review our notification process to ensure our customers receive timely updates.

Thank you once again for your kind words and recommendation, Mary. We truly appreciate your support and look forward to serving you again in the future!

Warm regards,

Sean