My items haven’t arrived 2 weeks after ordering. No response to my email requests for updates or phone. Phone contact number on website takes you through to a mobile without a kitroom message so it fe... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My order arrived this morning and I'm delighted with it. Everything was very easy and straightforward in my dealings with Kit-room.co.uk. It's my first order. I had been a little concerned when I didn... Voir plus
L'entreprise a répondu
Emailed the company about a slight delay in receiving my order. Email was returned almost immediately explaining they were waiting on a delivery and my order would be dispatched shortly. My order was... Voir plus
We ordered the footless sock sleeves, item arrived really quickly and I am impressed with the quality. Can’t comment on durability as they are for a present and haven’t been worn yet. Once worn, I’m s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
KitRoom your one stop shop for all of your new sports equipment and training aids. Click here for the latest Football, GAA, Golf & other sporting equipment.
Coordonnées de contact
1 Kilmore Road, Crossgar, BT30 9HJ, Crossgar, Royaume-Uni
- 02844260094
- info@kit-room.co.uk
- kit-room.co.uk
4,5
Excellent
184 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de KitRoom
Dear Jackie,
Thank you for leaving us a 5-star review! We're delighted to know that you had a great purchasing experience with Kitroom and found our prices to be competitive.
Our goal is to provide high-quality products at affordable prices to ensure our customers get the best value for their money. It's fantastic to hear that we were able to meet your expectations, and your positive feedback truly encourages us to continue delivering excellent service.
We appreciate your support, Jackie, and can't wait to have you back for your next shopping experience with Kitroom!
Best regards,
Sean
Super responsive when I needed a quick…
Super responsive when I needed a quick delivery. Thank you
22 mars 2023
Réponse de KitRoom
Dear Andrew,
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our customer service and that we were able to meet your quick delivery needs.
At Kitroom, we understand how important it is to receive orders in a timely manner, and we always strive to be as responsive as possible to ensure our customers get their items when they need them. Your kind words and appreciation mean a lot to us.
We look forward to assisting you with any future orders and continuing to provide you with exceptional service. Thanks again, Andrew!
Best regards,
Sean
Excellent range of products for our…
Excellent range of products for our sports team, at competitive prices and great to work with.
25 février 2023
Réponse de KitRoom
Dear Gareth,
Thank you for your fantastic 5-star review! We're delighted to know that you found our range of products perfect for your sports team and that our prices met your expectations. At Kitroom, we aim to provide our customers with a wide variety of high-quality products at competitive prices.
It's great to hear that you enjoyed working with us, and we truly appreciate your kind words. We're committed to delivering the best possible customer experience and look forward to supporting your team with all their future sports needs.
Thanks again for your support, Gareth!
Best regards,
Sean
Easy transaction with Shop!
Easy purchase and easy return. Got what I needed a round time round.
2 mars 2023
Réponse de KitRoom
Dear valued customer,
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you found the purchasing process easy and that our return policy worked smoothly for you. We always strive to make the shopping experience as hassle-free as possible for our customers.
We're glad that you got what you needed in a timely manner and are happy with your purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Best regards,
Sean
Came really quick
7 février 2023
Réponse de KitRoom
Hi Finn,
Thank you for leaving us a 5-star review! We're delighted to know that your order arrived quickly. Our team works hard to process and ship orders as efficiently as possible to provide our customers with a seamless shopping experience.
We appreciate your feedback and look forward to serving you again soon. If you have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
Sean
I still dont have my items
6 février 2023
Garment arrived in tact
Garment arrived in tact. Minimal fuss. Would have given 5 stars if shorts had arrived sooner.
17 janvier 2023
Réponse de KitRoom
Hi Dr. Blunsdon,
Thank you for your honest feedback and for giving us a 4-star rating. We're glad to hear that your garment arrived in good condition, and you had a fuss-free experience with us. We apologise for any delay in the delivery of your shorts.
We're continuously working to improve our delivery times, and your feedback is invaluable in helping us make the necessary improvements. We appreciate your patience and understanding, and we'll do our best to ensure that you have an even better experience next time.
Please feel free to reach out to our customer support team at info@kit-room.co.uk or 028 44 898068 if you have any further questions or concerns.
Thank you for choosing Kitroom, and we hope to serve you again soon!
Best regards,
Sean
Excellent service and product
8 janvier 2023
Réponse de KitRoom
Hi Patrick,
Thank you so much for the 5-star review! We're thrilled to hear that you had an excellent experience with our service and are pleased with the product you received.
Your kind words mean a lot to us, and we're always striving to provide the best possible experience for our customers. Please don't hesitate to get in touch with our customer support team at info@kit-room.co.uk or 028 44 898068 if you need any assistance or have any questions in the future.
Thank you for choosing Kitroom, and we look forward to serving you again!
Best regards,
Sean
Great service.
23 décembre 2022
Rapid response on Delivery time ,
4 janvier 2023
Perfect fit and excellent packaging
5 janvier 2023
Macron Reffs shirt
The top I ordered is brilliant
Well chuffed. Do require to return the top as I ordered an XL and need bigger as chest is to tight. Very good value for money. The chat response was prompt and helpful.
4 janvier 2023
Great service and communications
7 décembre 2022
Great staff and prices..
5 novembre 2022
Lost the faith....
My items haven’t arrived 2 weeks after ordering. No response to my email requests for updates or phone. Phone contact number on website takes you through to a mobile without a kitroom message so it feels pretty scam to me. Fingers crossed they might be bona fide and I do receive my order. Postal issues aside, customer service should respond at least…ok now updating as I have had a response via trust pilot so have some assurance it will arrive. Watch this space… OK.....no contact and no items. Losing patience
2 décembre 2022
Avis spontané
Réponse de KitRoom
Hi Amice, I am really sorry you have had this experience. I have checked our emails and we have received no email from you since your order. I have checked on your order via Royal Mail and as expected it is still showing as waiting for delivery. As you have indicated in your review, Royal Mail are experiencing significant delays at the moment due to ongoing industrial action and I can only apologise. We are a small family business operating from 10am to 4.30pm and we make every effort to answer our customers calls. I am sorry that we have missed your call. We are certainly not a scam company.
Great products and delivery
Great products and delivery. Was unable to track my royal mail parcel but customer service were a great help.
9 novembre 2022
Great comms and helpful efficient help…
Great comms and helpful efficient help from email query. Defo recommend
11 novembre 2022
Good delivery and excellent product
Good delivery and excellent product. Easy to use website with nice simple interface would definitely recommend Kitroom to friends and family
1 novembre 2022
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