Kitchenaid Avis 

Absolutely atrocious customer service. No response to 8 emails over 3 months and after they sent the wrong replacement part which was quick but the wrong part and not even associated with the gadget. When I eventually got through on the phone the customer service agent was very unhelpful, was not able to escalate discussion to a manger or anyone else. Certainly the worse customer service from any company I have ever experienced.

I think this company is going down the pan. Ordered a food blender through the hello fresh promotional offer. It arrived and did not work at all. After several phone calls of being cut off. A couple of emails and finally managed to get a return to send back. I've had an email to say it has been received and another will be sent to me. Waiting on that now but I'm not hopeful. I'd be surpsied if this company is still here in a years time. Hello fresh needs to think twice about who they collaborate with.

I chose this brand because of its highly famous stand mixer. Following that purchase, I bought their toaster and electric kettle. Unfortunately, both burned out in less than two years. I had to replace them; while the electric kettle is currently still working, the replacement toaster has burned out yet again.
Despite these issues, because the brand is so well-known for its mixers, I decided to purchase the cordless mixer in April. As soon as I turned it on, I noticed it was severely underpowered, so I returned it.
After all this time, and following countless follow-up emails regarding my refund through Klarna, I was finally told that the package arrived at your facility incomplete.
I have never experienced such an abysical system in my life. This is, hands down, the worst customer service I have ever dealt with. You do not even provide a working phone number to contact, and your email response times are incredibly slow.l
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I am writing this out of sheer frustration with KitchenAid’s customer service loops. I completed a joint promotion with HelloFresh and received an official approval email directly from KitchenAid on 2nd October (Reference: CVISITWFNXMXQZHV) stating my free appliance would arrive within approximately 28 days.
Now that the deadline is here, KitchenAid Support (agent Fiona) has emailed me claiming that HelloFresh is coordinating the delivery. Meanwhile, HelloFresh has provided explicit proof that the stock, web shop, and shipping fulfillment sit entirely with KitchenAid's external distribution partners.
Your own automated system sent me a "Kind regards, KitchenAid" email promising a track and trace link, yet your front-line staff are lazily passing the buck back to HelloFresh.
I have given KitchenAid until Monday to provide a valid tracking number or process equivalent financial compensation to my bank account. If this is ignored, I will immediately submit a formal case to the Advertising Standards Authority (ASA) for a misleading joint promotion and report this to Trading Standards. Sort it out.

Without doubt, the worst customer service I have ever experienced. My credit card was charged twice - the email with the invoice stated 'Do not hesitate to contact us if you have any queries'. I emailed 4 times and received no response. I rang the contact number twice with the call dropping off before I finally got through. At last, someone who could arrange the refund. But subsequently, no explanation or apology. And then they asked me to write a review for their website, which I did, receiving the following response - "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So their website only accepts positive reviews!

Wish I had read the reviews before purchasing my blender. Extremely disappointed with both the quality of my blender and the lack of customer support.

The blender has been faulty from the beginning. At low speeds (1–2), it produces a strong burnt-rubber smell after just a few seconds, making it uncomfortable to use. Worse, the motor often fails to engage the blade, so the blender runs but doesn't actually blend anything. This is unacceptable, particularly given KitchenAid's reputation and pricing.

I contacted KitchenAid customer service to report these faults and request a resolution, but have received no response.

I expected much better from a brand that positions itself as a premium manufacturer. A faulty product is disappointing enough, but being ignored when trying to resolve the issue makes the experience even worse.

I would not recommend KitchenAid based on my experience so far, and I hope the company takes responsibility and offers a suitable resolution.

Title: Premium prices, flimsy parts and virtually non-existent customer service

I would give zero stars if I could.

We have invested in several KitchenAid appliances, including a blender, hand blender and food processor, expecting premium quality to justify the premium prices. Unfortunately, our experience has been deeply disappointing, both in terms of product design and after-sales service.

The plastic latch on the lid of our KitchenAid 3.1L food processor (model 5KFP1319BER) broke, leaving the appliance unusable without a replacement lid.

I contacted KitchenAid on 28 August 2026, providing the exact model and serial number, photographs and the relevant spare-part references. What followed was an extraordinary amount of unnecessary back-and-forth for what should have been a simple spare-parts order.

On 7 September, after being told the manufacturer’s two-year warranty had expired, I agreed to purchase the replacement lid at the quoted price of £43. On 16 September, KitchenAid sent me a payment link for £118, including an additional £75 for a bowl I had never requested or agreed to buy.

I immediately pointed out the discrepancy and asked them to correct the amount. Today, 14 October, I am still waiting for a reply. Almost six weeks after authorising the purchase, I have neither the replacement part nor even the courtesy of a response to my last email.

This is not the level of service I would expect from any company, let alone one charging premium prices for its products. The fact that a relatively flimsy plastic latch can render the entire food processor useless is disappointing enough. Having to chase repeatedly just to buy a replacement part, then being sent an incorrect payment link and subsequently ignored, makes the experience considerably worse.

I have also found the design of the other KitchenAid appliances we purchased disappointing. The utensils supplied have excessively heavy handles that topple out of pots, while the appliances themselves feel bulky and delicate for products at this price point.

What frustrates me most is the complete lack of ownership. I have been polite, provided all the requested information and explicitly agreed to pay for the part. I should not have to spend weeks chasing a company to complete such a straightforward transaction.

My advice to prospective buyers: think carefully before paying a premium for KitchenAid. A product’s quality matters, but so does the availability of spare parts and the support you receive when something goes wrong. In my experience, KitchenAid has failed on both counts.

I would not recommend the brand based on this experience, and I would certainly think twice before buying another KitchenAid appliance.

No reply to request for replacement part. Food processor useless without new part. Have ordered a new one from another company and will never buy KitcheAid again.

Ordered a mixer. The delivery was promised quick, but got delayed indefinitely.
As it was birthday present, I didn't need it past specific date. Called them, wrote to them trying to cancel. The only option was to refuse DPD delivery when it came later which I did.
After that KA were continuously refusing to return the payment as "DPD tracking is not showing the item reached us", that's completely opposite to customer rights as I haven't even received the item.
Got my money via chargeback only.
Two months later their tracking is still "in progress".

I can see why this company has so many bad reviews....I spent over £300 on a mixer on the 20th August 2026. It has never arrived, I just get false delivery notifications and they haven't refunded my money. I'd advise avoiding this company at all costs....

I bought my KitchenAid K400 blender because I believed KitchenAid was a premium, quality brand. At around £350, I expected the product — and the customer service — to reflect that.

After just six months of use, primarily blending frozen fruit, the glass jug started to develop noticeable pitting and the blade became chipped. I contacted KitchenAid, but after 3–4 weeks of poor communication, I eventually received a prepaid code to return the blender.

That was four weeks ago. Since returning it, I have repeatedly chased KitchenAid by email and still haven’t received a proper response or resolution.

I have now been without my blender for around two months. I used it every day, so this has been particularly frustrating.

What disappoints me most is that this seems like such a straightforward issue to resolve. The jug was visibly pitted and the blade was chipped. I would have expected KitchenAid to acknowledge the problem, apologise and simply send a replacement jug.

I actually wish I had kept the original jug, but I was concerned about continuing to use it and potentially ingesting glass fragments. Given the seriousness of this issue and the potential health risks it could have caused, I expected KitchenAid to treat it with much greater sensitivity and urgency. Unfortunately, their response made me feel as though they did not care at all.

I bought KitchenAid because I thought it was a quality brand. Unfortunately, both the product quality I’ve experienced and the customer service have been extremely disappointing. Based on this experience, I would not buy another KitchenAid product.

UPDATED: I have finally received a brand new jug. I wasn’t even informed that it was being sent out.

It’s a shame that the customer service is so slow and they don’t update you with what’s going on.

Insane company. Completely unviable business model.

I ordered a kitchenaid on 4th of August and was told three days delivery. Seven days later it was dispatched and has been at UK customs ever since, though Kitchen aid will not admit to this.

No one communicated that it was being imported, no one knows if any import tax would be indicated. I chose a third party delivery site which was presented as an option, so will never receive any communication.

I have spent two months trying to get hold of anyone who can tell me ANYTHING about the order. No one is able to. I have not had a refund. They have had over 400£ from me.

I only get AI generated emails. Nothing has been chased over a month has gone by with no update whatsoever - insanity.

I purchased a MIXER TILT-HEAD 4.7L - ARTISAN, I returned it in 8 days. I tracked the package arrived to them. I filled more than 5 forms. There is no any response. When will they refund! Or will they refund! No idea! Do not buy!!!

After this review they refunded!

I should have read the reviews.

THE WORST purchasing experience I’ve had with a business. I bought my mixer in July, didn’t receive an email confirmation for 2 weeks, I thought okay they’ve explained why and I was fine with it. 2 weeks later (4 weeks after purchase) I’m emailed to say it’s about to be delivered, 6 weeks goes by and I’m sent a partial (tiny) refund, which confused me as I thought it was being delivered. Long story short, the item was lost and for 2 months now I’ve been calling every week to get a refund. It’s absolutely ridiculous. The script their customer service team is given is useless, they say they’ll call or email when there’s an update- they don’t. They lie and say it’ll be in my account within 10 days, it doesn’t. And most recently, they hang up on me when I ask how to make a formal complaint.

This is honestly the worst company and I’d strongly advise people either don’t buy from them at all or save themselves a lot of headache and to go through a supplier instead.

Awful customer service. No response to emails. I always thought KitchenAid was a brand built on solid values but I've been disabused of that. Won't be buying this brand again.

I'd give zero stars if I could!
I purchased a new Kitchen Aid Artesian Stand mixer and used it x2 times, and it broke.
I contacted customer service and they advised to send it to them for a repair.
I have no word about its repair progress. it just arrived back randomly.
It arrived back with out it's original box (which I was told to send it in!) and with considerable cosmetic damage they caused and with lose screws!
and a note to say that the 'gear was worn' (how could that be on a new machine that had only been used x2 times)
I attempted to use it and within a few moments it once again broke!
I have emailed customer service twice with photos and videos of the machine making an awful noise and so far have received NO reply!
**I have lost ALL faith and confidence in Kitchen Aid and I bitterly regret buying it (lets face it they are not cheap machine's!)
I would never recommend this company as their customer service is abysmal and borderline rude and unhelpful.
I now have a broken brand-new machine that I can not use.

KitchenAid toaster caught fire and sparked, dangerous product, appalling aftercare

I ordered a KitchenAid toaster on 23rd June 2026, delivered on 26th June 2026 (order number KKD164168103 9754-1). It worked fine for a couple of months, then on 7th September 2026 it sparked and effectively exploded while in use, tripping the fuse box in my house. This is not a minor fault, it's a genuine fire and electrical safety risk.

I called the KitchenAid helpline the next day, 8th September, and was told the line was "exceptionally closed." Every attempt since has met the same closed line. There is no online returns system either, so I had to raise the issue by email instead.

I have since chased that email twice, on 14th September and again this morning, and have not had a single response. It has now been a week and a half since I first reported a genuinely dangerous fault and I have heard nothing back.

Reading other reviews here, this doesn't seem to be an isolated experience. A product that can spark and trip a house's electrics is a serious safety issue, and the complete absence of any response from KitchenAid's support since is not acceptable for something raised as a safety concern.

I’ve owned lots of mixers over the years and unfortunately I’ve probably just brought my last one. Not only has the quality sadly declined in the past 20 years but getting one fixed properly by KitchenAid has become near impossible. I find the customer service so unhelpful. Such a shame, as these aren’t cheap machines to buy.

Do not buy anything from kitchenaid - not what I expected from what I believed was a premium brand. Mixer broke after 6 months while making buttercream. Was told I had it on too high setting at 4 which confused me as I was only aware for this for bread dough. Returned to get fixed, they said I'd get it back after 2 weeks. We're over 4 weeks now and I'm chasing it. Nobody has any idea where it is. Keep getting hung up on. The most frustrating customer service process I have ever experienced. Let's hope I get my machine back, and it doesn't break again. What a waste of a LOT of money.

My kitchenAid food processor is still covered by a warranty.

Despite emailing my receipt date, order number and serial number, they are not responding to my last email a month ago. I have explained that I have now lost my physical receipt, but having supplied all the necessary information I am just being ignored. Very unprofessional service.