Kitchenaid Avis 

£140 pounds for a handheld mixer, less than two years old and has died. Kitchen aid say it is out of warranty and nothing can be done. It's barely been used. Disgusting service, no reply to my initial email either. Unfortunately my husband has just purchased a stand mixer for me as well lets hope that works ok.
If you want a reliable hand mixer go with Kenwood, thankfully I never got rid of it and it's been going strong 10+ years and still don't cost a fortune.
The appeal of the Kitchenaid was the 9 speed setting.

I'd give less than 1 star if I could! I'd always heard how amazing kitchenaid are, clearly those days are in the past! I bought a rather expensive 'Artisan' coffee grinder, it broke after just 1 year of use. Despite offering a 5 year guarantee (part of the reason I bought it) the only option I have is a refund. No repair, no replacement. I asked what was wrong with it, why it couldn't be repaired.. they didnt even bother to answer.

Boils fast but noisy with plastic smell at first use

Kitchen Aid are supposedly a top-tier, reliable brand. Their website is littered with self-congratulatory braying such as “renowned for high-quality manufacturing” and ”high-quality standards”. Yet should you raise a product quality issue with them, you will find yourself out in the cold. Nearly as cold and uncaring as their customer service team who will use words like “strive” and “aim’ as convenient disclaimer weapons against you.

There is a lot of suggestion towards high-end quality and customer support pampering in Kitchen Aid’s marketing, but my factual experience with Kitchen Aid is very different. After purchasing an eye-wateringly expensive mixer at £549, surprisingly it arrived with enamel chipped off and generally tatty enamel finish. After inspecting my photographs, Kitchen Aid agrees the mixer has a sub-standard enamel finish and offers a refund.

But I don’t want a refund. I’d quite like a mixer that doesn’t look like its done two decades in a cooking school. Oh no, says Kitchen Aid, we don’t allow exchanges. Kitchen Aid suggests a 'return, refund and buy again' course of action, so I ask for reassurance from them that - after the inconvenience of struggling to pack up a rather hefty lump of metal and various attachments - the enamel on the replacement mixer would meet the high quality Kitchen Aid pride themselves on. No, no, no say Kitchen Aid. We couldn’t possibly reassure you of that. I’m left feeling puzzled as to why Kitchen Aid allegedly have little confidence in meeting their own quality benchmarks.

As a business owner myself, we make every customer feel like they are the only one we have. We give them zero reason to go elsewhere. We know that customer retention gives the best ROI on marketing spend, but as a recent customer of Kitchen Aid they have made me feel like they don’t need to make me feel valued after I’ve emptied my pockets. Kitchen Aid are labouring under the misapprehension that a full refund = customer satisfaction. How bizarre.

Due to Kitchen Aid not being able to confirm I could get actually a mixer with a decent enamel finish from them, I find myself with an admittedly robust yet aesthetically sub-standard product, that I paid full-price for, and they really couldn’t give a fig about it. So unless you like to pay over the top for less than 100% quality, and get treated like a second-class citizen - don’t buy from Kitchen Aid.

DO NOT INVEST IN KITCHEN AID. Kitchen aid are expensive, you think you are buying a product that is worth it. I have just got off the phone for the 3rd week in a row with a friendly but seemingly incompetent bunch of people who are only able to follow unhelpful procedures. I have a pricey blender with a jug that started leaking from the bottom, it has a 10 year warranty but the jug itself is not made anymore. I have been told they will sort this out and someone will be in touch. Knowone ever gets in touch. I wait a week and then I ring again and have the same frustrating conversation. I am apparently unable to talk to management because the agents aren't allowed to put me in touch, and yet the agents just say the same thing. It's incredibly frustrating, I won't be purchasing from kitchen aid again and if I can advise anyone to steer clear I would. I have a £300 blender which is unuseable, don't trust this company.

I found that the 3 cordless kitchen appliances are great and so very quiet. I did have an issue with getting a spare part which has taken quite some perseverance including a stinky review on Trustpilot, but overall I am still pleased that I bought them.

We bought our toaster just over 5 years ago. A couple of weeks back i noticed that when moving the temperature slider it was tripping out the power circuit.
I rang them to ask about repairs and when they checked my account it appears that on top of the standard 5 year guarantee the supplier i bought it from had added a further 12 months. The guy on the phone emailed me a returns label I sent the toaster back and less than 2 weeks later a new one has just been delivered!!!
Customer service has been world class both on the phone and by email. I see somewhere reviewers are reporting bad experiences, but in total 1 dealt with 5 different people and they were all brilliant.

The following is a copy of a review I posted on the KitchenAid website;

“Product delivered with minor components missing, clearly quality assurance at the factory was ineffective. The mixer was delivered with one of the five feet missing, still useable but unstable when the head was tilted up. Simple fix I thought, but the process of requesting rectification was protracted and required the whole machine to be returned to the factory for correction with no estimation of timescale given. After numerous emails asking for more information to enable return I gave up and bought original parts to fix the problem online at my cost. No offer of reimbursement.

No, I would not recommend purchasing this product, especially when whilst preparing this review I note that their T&C’s expressly note that no criticism of customer service should be made.”

This is the second mixer we have owned, and we had been been very pleased, but, honestly their customer service process is ridiculous, demanding I send the whole machine back without any idea of timescales. I

I don't believe they are even worthy of the one star that seems required. By far the worst customer service, and my story is long and drawn out, I have dates and names etc etc... but the gist is this; they answer your phone call, and someone promises to help and get back to you and they are empathetic and really seem to mean it. But no one does get back to you, you are constantly chasing them, no one helps and you never get the same person twice. They are a nightmare, as is the company they use for repairs (this all began because the repair company used a courier service that broke my original machine in two thus making it unrepairable.) I will never use them again.

Not good products. I purchased many kitchen aid appliances and all have developed faults. Mixer won't switch off, has to be turned off at the socket. Toaster keeps turning on, so again need to keep socket off. Blender leaked, I replaced the glass jar then motor stopped working as liquid damaged it and finally on my third kettle now, it needs pressing twice to boil. They all look nice in candy apple red but very disappointing for cost.

Wish I read all these other reviews before ordering... Requested a return, only got customer service to reply on day 14 (the legal limit in the UK) after I threathened to get my bank involved. The only return option they're offering now is unusable, and in contradiction to what's on their website. In the meantime I'm stuck with a product I don't want with my money held hostage. Legal proceedings are under way – save yourself the headache and buy somewhere else! Lost all respect for this once reputable brand.

My blender began leaking oil from the base. It was sent for repair but came back to me within two days with an invoice saying nothing was wrong with it. However the fault persisted and I returned it again. This time they scrapped my blender without informing me prior to doing so, even though it was under a five year warranty. They said if I sent them my account details I would receive a full refund, but after numerous phone calls and emails with my account details they have not sent me the refund. They have destroyed my property which was under warranty which I paid £275 for. They have no intention of refunding me and ignore my emails and fob me off when I manage to speak to someone. They are all liars and dishonest. Also break a warranty contract without worrying about repercussions against them. In my opinion the fact they have destroyed my blender is theft , yet I can’t seem to get anyone at kitchen aid to help me with this situation. I’m disgusted with this company and I advise anyone thinking of purchasing a kitchen aid product to think again, it will be the worst decision you ever make.

I want to let everybody and foodies out my experience with my now broken kitchenaid mixers. I brought my kitchenaid classic 50 years, it has for filled all the hard work I put it through, like make pastries, sausages, and bread. It never let me down until now. The for my review is to let everyone know it you are looking for a great mixer the going to last for year, I would recommend kitchenaid equipment for and kitchen. I have the blender and juice and all still preforming great. I have use other equipment like kenwood which only last 4 years. Kitchenaid has never let me down. The you to all the workers at kitchenaid job well ✔️ 👍

Only good whilst working as soon as you have a problem Kitchenaid don’t want to know or help - over the last couple of years I thought I’d splash out and spend over £2000 on matching Kitchenaid appliances from what I thought was a top quality brand only to find out I was WRONG! Ive bought a mixer, kettle, blender, 2 toasters & coffee machine in a limited edition colour - all have developed faults when conveniently ‘just’ out of guarantee - each time I’ve contacted CS who more or less said that’s bad luck but you’ll just have to buy another - Having spent over £2000 to be told they don’t offer a repair service out of guarantee and don’t sell replacement parts I realise it’s more about appearance than functionality - so I’ve ended up with beautiful looking appliances with no function but which I’m reluctant to throw out 😢 The coffee machine was 1 month out of guarantee but they refused to help - I’ve leant my lesson and avoid the temptation to buy a beautiful but unreliable item from Kitchenaid ever again 🤷🏻‍♀️

Item returned and 12 weeks later still waiting for a refund. Provided proof of posting, using their returns label, can track date and time item was delivered back to them but they cannot locate it in their warehouse so have not refunded. Customer service is appalling, never respond to anything. AVOID, AVOID, AVOID

Very Frightening Experience – Would Not Recommend
After watching a well-known cooking programme, I decided to purchase the mini juicer and blender from KitchenAid as it looked compact, stylish, and perfect for keeping neatly on the kitchen counter. I was genuinely excited when it arrived. I unboxed it straight away and proudly placed it in my kitchen, looking forward to using it for breakfast the next morning.
Unfortunately, my experience was extremely disappointing and quite frightening.
Today I put a few clementines in to juice them. After about 10 seconds of use, the unit suddenly began smoking and a small flame came out from the base. I was shocked and scared. I immediately switched it off at the plug socket, unplugged it, and moved it outside because I genuinely thought it was going to catch fire.
It continued to smoke heavily for at least three minutes before finally stopping. This is completely unacceptable for a brand-new appliance being used for the first time with soft fruit.
I was so excited to use this product, but instead it turned into a very worrying and unsafe experience. I would not recommend this product based on my experience.

Well, there was no option for no star... a ms i wouldn't give one...
We only had Kitchen Aid toaster for 2 years and it suddenly stopped working.
For £218 I was expecting longer life...
I don't think I will buy Kitchen Aid products again as this is second of thei products what failed me.

Very disappointed with the 2.1 litre food processor. It feels like a toy compared with the 1.5 litre Kenwood KMix which it is replacing and, strangely, both the bowl and the feeder chute are smaller. The lid is lightweight and there's no safety device to prevent it being opened while the motor is running. The slicers fit in two positions on the central stem but there's no manual explaining how best to use them. I've sent it back.

I ordered the mixer directly from KitchenAid thinking this was going to mean guaranteed quality and great customer service. My mum has had her KitchenAid for almost 30 years so I had the best of opinions of this brand. However the reality of ordering from this website has been a nightmare.

The mixer came in a faulty condition with the engraved metal strip not secured properly to the mixer. I escalated this through email customer service and was told by 2 separate agents that it wasn't possible to exchange or repair, but they could only do a 100% refund or a 10% off towards next purchase.

I opted for full refund, asked the agents to proceed with issuing the return labels, and then didn't hear from anybody for 1+ weeks despite multiple chaser emails. In the meantime I took the step of purchasing a new mixer instead, from this same website.

Today I called the customer service to chase the return and was informed that I was told wrong information and any engraved mixer is not returnable. I am now escalating this issue.

This is completely unacceptable and extremely poor for such an expensive brand. Regardless of how this gets resolved I will be actively not recommending this website to others going forward.

Kitchenaid - what can I say! Product and Customer Service are both atrocious. I purchased an item from them (for my place of work), this failed twice and was replaced. When it failed a third time, we were given vouchers to use, instead of a replacement machine. Subsequently, I found a replacement that was discounted and tried to use the vouchers to pay for it. The discount disappeared on line at the checkout and we had to pay the difference (£39). Kitchenaid, emailed to advise that the refund would be processed on receipt of invoices and screeshots. All this was done and I am still trying to get the refund from them. This has been ongoing since August 2025 and Kitchenaid are now trying to renege on the refund.