Kitchenaid Avis 

I purchased a Kitchen Aid food processor 5KFP0719. Nice little appliance but I broke the feeder tube. I have been unable to purchase a spare part as the customer care line and dedicated small appliance numbers just put you on hold. Theirs is no info on your place in the que. On my first attempt I was on hold for 58 mins!! I have submitted an online form and have emailed customer services but have had no acknowledgement for either let alone a reply so all to no avail! This has all happened over a period of 3 weeks. Put simply. There is no follow up care.

Appalling customer service. No one answers the 'help line', and emails are not answered. It makes the 14 day free return a bit of a joke.

The worst customer service I’ve had. No one replies to emails and no one picks up the phone, I’ve held on for up to 40 minutes several times. I wanted to amend an order which was ignored and now I want to return an order which is becoming impossible.

Have used Kitchen Aid products for many years, so when my Sage toaster died (after 16 years of faithful service) I naturally chose a Kitchen Aid toaster to replace it. Very disappointed with it. One side of the toast burnt to a crisp, the other side hardly cooked - and this was on No. 2 setting. Tried it several times including on the bagel setting. No different. It’s going in the bin.

Faulty Artisan Food Processor, ive not used it much but its stopped working. No one picks up the phone and no one responds to Messenger on Facebook. Having spent nearly £500 Im more than gutted.

I sent back the faulty mixer for repairing in March 2024. Keep asking the process for a year but they only replied sent back to me in April 2024. I was asking the tracking number but still not reply. I felt I lost money and very disappointed. AVOID THIS COMPANY!

Kitchenaid strung me along for 6 months not repairing my £600 stand mixer that had died after two years light use. I finally gave up.

Looking at all the recent reviews and the changes to their product line, surely kitchenaid must be going under!! Otherwise an ambitious business (that this once was) will not allow their products and service for premium items to degrade so much.

As you may have guessed it, can never get through to anyone after being on hold for hours. Trying to resolve an issue with their £550 blender since November 2024. No email response and no one answers the calls.

Another ex-loyal kitchenaid customer moving on from now on.

Four months later…KitchenAid do not respond to any emails in response to a product to be returned. I can’t stay on hold in the hope they may answer the phone eventually.

I don’t believe I’ve ever experienced such a disregard for customers.

I have multiple KitchenAid products, they perform average, certainly not the premium experience I expected. I guess Ninja is the way to go for future purchases?

I cant even give away the icecream maker bowl….what a waste and 100% the worst consumer experience ever.

Update 05Jun2025: Persistence of one email a week to the empty void of KitchenAid Customer care resulted in a response after 14 emails. Full refund received today. Customer service should never be managed this way.

I’m very disappointed with kitchen ai customer service
I tried to phone yesterday my 4 litre artisan food processor is not working properly the blade moves up when making pastry instead of a ball it’s a flat mess
It is only five years old it fully stopped working one Then started I was phoning for 35 minutes and still not answer d I gave up I wanted to know if there was a new one that would take all my accessories blades 🙁 I’ve got a new magimix coming today I have allergies so it’s important I have a food processor

Customer service is nonexistent, ordered a stand mixer it has an oil leak, tried to call and was on hold for hours so filled out the form on their website, no response. Tried to call again, eventually got through calling first thing on a Monday (still on hold for an hour), they told me to email them only for them to reply to my email saying they can't help and i had to call. I haven't managed to get hold of them on the phone since then. Luckily I did not order direct and the supplier has been great at arranging an exchange

Agree with all the reviews. Ordered a coffee maker, delivery was delayed with no notice. Looks like there's no customer service, emails are ignored and you have to wait on hold for an hour before you can speak to someone. Had to cancel my order.

I think you have to invest at least something in customer support if you want to sell in the UK market.

I'd leave 0 stars if I could. Like others, I really wish I'd read the reviews on Trustpilot first. I just assumed that KitchenAid would be a quality company. I received an Artisan mixer after buying online, and on first use it blew up. As KitchenAid UK don't do exchanges, I ordered another one as I was within 14 days of their free returns policy. What a mistake. I used their website to return my order, and I've received nothing back whatsoever. I also emailed KitchenAid, and received no response. I am now on the phone, and have been waiting for someone to answer for 40 minutes. I suspect that I'm going to have a nightmare with this. I'm currently stuck with a £385 broken mixer that I don't want. My advice - don't buy from KitchenAid. If you're reading this KitcheAid, please get in touch so that I can return the faulty goods and get a refund.

Update: 50 minutes on the phone, and when it rang through, they cut me off straight away.

Update 2: After another 45 minutes on the phone waiting, I got through. I don't know where the call centre is based, but the line quality was terrible. KitchenAid emailed me a returns label (which should just be part of the online automated process). I was told that a refund would be 14-30 days following receipt of the item, which is pretty terrible. I won't be buying any more KitchenAid products, and certainly not from them directly. What a mistake - it's not worth the hassle.

100 percent agree with all these comments. An absolute disgusting company please don't buy from them. Ours like many others has a lid defect!! £370! For a toaster and kettle never again. I purchased the USA made mixer 5 years ago. I now note they are designed in the US but built elsewhere. Probs china. 😂... Anyways no answer to calls exceeding 45 mins and the worst email service of any company I know . Horrific experience. Would love for them to see this. I doubt t they give a shit

Bought a very expensive kettle.
The lid repeatedly gets stuck
Pushing the on button causes the kettle to slide across the kitchen surface.

Worse of all, their customer support is atrocious!

I will never buy from them again and advise everyone to avoid them.

I tried to take advantage of Kitchen Aid's sale and put over £600 worth of products in the basket. Despite several attempts and varying combinations, the sale would not complete, showing error messages every time. I completed an online contact form for customer assistance, but 24 hours later, still no reply. Tried calling them today, still on hold after 30 minutes, so gave up, spent my £600 elsewhere.

AWFUL CUSTOMER SERVICE. Can't believe I thought buying direct from KitchenAid would mean I get better aftercare - wish I'd checked this sooner. Mixer arrived faulty, I've tried without success to get hold of them via various contact forms or emails, and absolutely nothing. The online returns system is faulty which means I've received no returns label online. Stuck on hold for 50 minutes and eventually it was answered but no-one spoke on the other end, it was just left off the hook and then hung up. Will I ever get my money back? I will never buy from KitchenAid again, I will be replacing this with a Kenwood. The amount you pay for these items you expect quality product and quality customer service but they give you neither.

I have written 3 times about a faulty item and an automatic reply sent saying 'will respond within 24 hours' and they never reply. I have phoned and an automated phone message gives an alternative email which bounces back. This is a very untrustworthy company who take no responsibility for their products or customer satisfaction. Such a shame as I have many of their products and now I will never purchase another one due to lack of communication. KITCHENAID if you are reading this please respond to me to avoid further disappointment.

Unpleasant surprise
Las week we made a claim of our bowl 5 Quart Tilt-Head Metallic Finish Stainless Steel Bowl, that has fast and gradually lost its colour and become very ugly. Kitchen Aid accepted the claim but informed that the bowl is out of stock. We suggested that we then would pay the difference for the one in stock with the same colour, 5 Quart Hammered Copper Bowl. The response we received wad negative and we were informed that we must wait until the fabric has produced "our bowl".......! This without giving us any estimation whatsoever of delivery time!
A small reflection. Last week I made a claim to IKEA for our kitchen tap (installed 2021). We were informed that our tap was out of stock, that we could choose another tap, and that IKEA pay back the difference to us. Yesterday IKEA installed the new tap we had chosen. That is to be service minded!

Our mixer still has warranty and we want to reach out them. But unfortunately they do not answer calls after 1,5 hours on the customer service line.