Kitchenfair Avis 275

TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazing customer service! From my question to them via email, to receiving the kitchen handles - less than 24h! Order was perfect and the experience was stress-free and smooth. Thanks Greg & Team.

Noté 5 sur 5 étoiles

Dear team. Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door. Harry and Greg, went the extra mile with their customer service. Patient, pr... Voir plus

Noté 5 sur 5 étoiles

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... Voir plus

Noté 5 sur 5 étoiles

A wide choice is available in the website. Everything I ordered arrived swiftly. I needed to make a return and the communication to do this was quick and efficient. Would definitely go back .

À propos de l'entreprise

  1. Magasin de meubles de cuisine

Écrit par l'entreprise

Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

275 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 2 sur 5 étoiles

Have emailed twice as I am trying to…

Have emailed twice as I am trying to return the item. No phone number and still awaiting a response….

9 septembre 2025
Logo de Kitchenfair

Réponse de Kitchenfair

Dear Sara,

Please accept opur sincere apologies for the late reply.

We were short staffed on Friday afternoon when we received your first email. Our Customer Service does not work weekends hence you did not receive a reply to your second request on Saturday.

We have now sent you return instructions as requested. Please contact us if there is anything further we can help you with.

Noté 5 sur 5 étoiles

Amazing customer service

I ordered a Smeg sink which arrived overnight. It unfortunately had a few marks on it so I contacted Kitchenfair customer service. Greg responded straight away and contacted the manufacturer to sort it out for me. He was super quick, professional and ready to help. Amazing customer service!

9 septembre 2025
Noté 5 sur 5 étoiles

Great product

Website was easy to navigate. Clear and accurate description of product. Goods delivered very promptly. Great product which means kitchen is not cluttered with bins. Would definitely recommend.

4 septembre 2025
Noté 5 sur 5 étoiles

Superb service

Superb service

Having been let down by another company, and my kitchen re-fit date fast approaching, I needed to find a pullout recycling bin ASAP.
Kitchenfair had the one I needed in stock, I ordered it and it was delivered the next day. I asked a question on email and it was replied to promptly.
Couldn’t be happier, thank you, Kitchenfair :)

3 septembre 2025
Noté 1 sur 5 étoiles

Disappointing service

Really disappointed as I have not received my item yet. I ordered from this company as the website said next day delivery, however having ordered it on a Saturday I accepted it may not arrive on a Sunday.
It is now Thursday and still no item.
Yesterday morning I received a text message from the courier DX Express to provide me with a 2 hour window and so I made arrangements at work so I could be home for the delivery. It did not arrive and this morning I have received another text with a 2 hour window. Having read the reviews on trust pilot this courier company is little over 1 star and I think the majority of reviews would have rated zero if they could.
This has affected my overall score, and their choice of using a courier with poor customer satisfaction would prevent me from purchasing again from this company.

28 août 2025
Avis spontané
Logo de Kitchenfair

Réponse de Kitchenfair

Dear Julie

I'm sorry to hear about your experience with DX, they are usually very good and the vast majority of our Next working day orders are delivered on the next working day. I can only assume they were busier than normal following the bank holiday weeekend. I can see your order was delivered the following day and hope everything was as expected.

KInd regards,
Greg
KItchenfair Customer Service

Noté 5 sur 5 étoiles

Great value for quality

Great value for quality! Looked everywhere for something a little different but not too much. These handles are solid, lovely finish and arrived quickly too. Never used this company before but will do again :0

12 août 2025
Noté 5 sur 5 étoiles

Excellent company

Excellent company, especially Greg in Customer Services who went out of his way to sort out a couple of issues that I had. Great quality pull out units for Kitchen cabinets. Fast next day delivery at no extra cost.

14 août 2025
Noté 5 sur 5 étoiles

Very good price …

This company offered the best price for the kitchen taps I was researching. Bought online and arrived in two days. Very well packed and pleased with tap, even better than described.

7 août 2025
Noté 5 sur 5 étoiles

Stylish wooden handles

Ordering 4 wooden kitchen door/draw handles was simple process. Already made one order of 20 handles but decided to get a few spare ones in case any get damaged with use over time.

5 août 2025
Noté 5 sur 5 étoiles

Great quality, fantastic service

Excellent quality carcasses and doors, the finished product looks fantastic!! I purchased cabinetry for a full kitchen and utility refit, working with Kitchenfair was a pleasure, I made a mistake with my order and missed some doors which were then expedited to me. Good quality, good price taps, sinks and handles to complete the fit. Thank you Kitchenfair!!!

14 juillet 2025
Noté 5 sur 5 étoiles

Super fast delivery

Ordered my item late afternoon one day, it was delivered the next morning. Super fast, efficient service.

31 juillet 2025

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