I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Voir plus
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Lisez les avis des autres
Purchased the Rustico dinner and side plates. They are excellent quality and I am very happy with them. There was a slight issue with the dispatch/delivery but after making contact this was sorted qui... Voir plus
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Voir plus
L'entreprise a répondu
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Coordonnées de contact
Darenth Road, N16, London, Royaume-Uni
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,1
Bien
225 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service, speedy delivery
Great communication with Abraham, great customer service and speedy next day delivery
3 février 2023
Avis spontané
Réponse de Kitchway
Hi Elaine,
Thank you for your kind words! I am glad to hear that you had a great experience with us. We strive to provide excellent communication and customer service to all of our customers, and it sounds like we were able to do just that for you.
I am happy to hear that your delivery was speedy and arrived the next day.
I appreciate your support and hope to continue providing you with top-notch service in the future.
Abraham & Team
Still have received an item I ordered…
Still have received an item I ordered three weeks ago and no communication from the company
16 janvier 2023
Réponse de Kitchway
Dear Laurie,
Thank you for taking the time to review with Kitchway.
I apologise for the inconvenience you've experienced with your order, this is not the experience we wish for you to have received.
I can see that the first part of your order was delivered on time, it's the second item which is a made-to-order item with a longer lead time that was delayed.
I can see from the tracking that it was collected on the 25th, but was further delayed by the courier, Unfortunately, we do rely on a third-party courier to deliver our goods, who seem to have let us down on this occasion.
I do apologise for not getting the tracking details over. I sent you an email earlier today, and I'm here to assist in any way I can.
Please accept my apologies for any inconvenience.
Best regards,
Abraham
Réponse de Kitchway
Hi Shagufta,
Thank you very much for taking the time to leave a a review, I am glad to hear that you we're happy with our service, very best of luck with all you do.
I look forward to serving you again.
Abraham & Team
Superb in every way
13 janvier 2023
Réponse de Kitchway
Hi Susan,
Thank you very much for taking the time to leave us a a review, I am glad to hear that you found our service to Superb that's what we're aiming for.
I look forward to serving you again.
Abraham & Team
incredible communication and help from…
incredible communication and help from the managing director himself, Very impressed
10 janvier 2023
Avis spontané
Réponse de Kitchway
Hi Andrew,
Thank you for the positive feedback about our communication and assistance, I am glad to hear that you were impressed with your experience, and look forward to serving you again.
Abraham
All the best
Abraham
Fast service & Great product
Great product, arrived within the estimated timeframe with no customs hassle to worry about (goods going to Northern Ireland)
16 décembre 2022
Réponse de Kitchway
Hi Albert,
Thanks very much for taking the time to leave a review, I'm glad to hear that your happy with the products ordered and that it has been delivered on time and with no hassle
We look forward to serving you again soon.
Abraham & Team
Exceptional
Exceptional, Customer Service, excellent communication and order delivered the next day.
7 décembre 2022
Réponse de Kitchway
Hi Mendy,
Thanks very much for taking the time to leave a review, it's very much appreciated, superb communication and next-day delivery are the things we're most proud of.
We look forward to serving you again soon.
Abraham & Team
Excellent company to buy from
Excellent company to buy from, easy to use website and very good communication, our order arrived within 24 hours, well packed, would definitely be back, thanks very much.
23 novembre 2022
Réponse de Kitchway
Hi,
Thanks very much for taking the time to leave a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
Good cutlery.
Cutlery was good and delivery was fast. Unhappy about the amount of emails I kept receiving, despite never subscribing
23 novembre 2022
Réponse de Kitchway
Hi Nigel
Thanks for taking the time to leave a review.
I'm glad that you are happy with the cutlery and the delivery, apologise again for the issue with the emails, this has now been sorted out and should not happen again.
Kind regards
Abraham & Team
Quick delivery
They delivered quickly, all came in good state, will use them again.
2 novembre 2022
Avis spontané
Réponse de Kitchway
Hi Daniel,
Thanks very much for taking your time to leave a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
Réponse de Kitchway
Hi Chris,
Thanks very much for taking the time to leave us a review, it's very much appreciated.
We look forward to serving you again soon.
Abraham & Team
No product received and no communication (except review requests)
No product received. Not able to communicate via any channel and they have now gone on holiday for almost two weeks.
Yet this is the 4th time I have been emailed to rate and review them, despite no answers to emails, voicemails and most importantly no product delivered.
The delivery was booked with DPD but they are also awaiting the product. Don't order if you value communication and actually receiving what you paid for.
27 septembre 2022
Réponse de Kitchway
Hi Tom,
Thanks for taking the time to leave a review, I apologise for the delay you had with your order.
I am sorry to hear that your order has not been dispatched yet, after checking this through I see that the label was created on time, but mistakenly it was not sent across to the warehouse, something that should not have happened.
I have tried to give you a ring twice, but could not get through, I can see that this has now been delivered
Let me know if there is anything else I can help with.
Kind regards
Abraham
Top customer service
I needed advice on finding crockery that my 90-year-old aunt had admired in a restaurant. Abraham was extremely patient with a new domestic purchaser and eventually we found the right design and colour. It arrived perfectly packaged and ahead of schedule. Top marks.
29 septembre 2022
our new favourite supplier
We have number of restaurants and recently discovered Kitchway. I have to say they are fantastic. We have dealt with Abraham and he really goes the extra mile to help find you what you need. We explained what we were looking for and he was able to not just look at the products we were asking about but also highlighted alternatives that were better. He was able to price match and ensure we got the products quickly when we needed them. The personal service whilst being competitively priced makes this our new favourite supplier.
20 septembre 2022
Avis spontané
Réponse de Kitchway
Hi Laura / Kayes
Thanks very much for your VERY kind review.
It's a pleasure to work with both of you and to be able to supply your restaurants with what is best suitable in terms of quality and price.
I'm happy that we were able to price match and ensure fast delivery, our personal service is part of our commitment to our customers.
It's much appreciated
Talk soon
Abraham
quality product
Although it is plastic, the quality of the container is very high. I recommend it to everyone. I bought 4 but I will probably order 2 more.
31 août 2022
Réponse de Kitchway
Hi Eniz
Thanks for taking the time to leave us a review.
I'm glad to hear that you are happy with the high-quality food containers.
I look forward to serving you again.
Abraham
One happy customer
As always, happy with my order from Kitchway. I love my Rustico Ironstone Rectangular Plate, Abraham was ever so helpful ensuring a smooth and quick delivery. 'highly recommend to family and friends!
29 août 2022
Réponse de Kitchway
Hi Ercie,
Thanks very much for your very kind review, it's very much appreciated, I am happy to hear that you love the Rustico Plates.
Lastly, I very much appreciate you recommending us to friends and family.
I look forward to serving you again.
Kind regards
Abraham
Ordered 2 units
Ordered 2 units, only one arrived, even although site said they had 2 in stock, I got the other one 1 month later. Hence losing one star.
19 août 2022
Réponse de Kitchway
Hi John,
Thanks very much for taking the time to leave us a review it's very much appreciated.
I apologise for the delay in sending the second one, I'm happy that we managed to get it to you as promised.
We look forward to serving you again in the future.
Abraham
Réponse de Kitchway
Hi Ghazala,
Thanks very much for taking the time to leave us a review it's very much appreciated.
Glad to hear that your satisfied with your purchase.
We look forward to serving you again in the future.
Abraham
Réponse de Kitchway
Hi Nicola,
Thanks very much for taking the time to leave us a review it's very much appreciated.
Communication is at the heart of what we do, glad to hear that you happy with your purchase.
We look forward to serving you again in the future.
Abraham
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