Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Initially had a delay of a couple days of receiving a shipping confirmation. I was leaving town on a trip and really wanted the shoes so I reached out and Nikki responded quickly, was empathetic and... Voir plus
L'entreprise a répondu
I have purchased 10+ various types of shoes from Koio. I was hooked after my first pair! Incredible quality and comfort. Customer service is also exceptional! This will become your favorite brand!
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,1
Bien
286 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a sale shoe
I ordered a sale shoe, got charged, and even received shipping confirmation.
After five days with no updates and no response to my calls, I went to the store myself.
They told me the shoe wasn’t available and wanted full price for any other color.
When I finally reached them, they only offered $20 off for the whole mess.
8 septembre 2025
Avis spontané
Réponse : Koio
Hi Matt, thanks for reaching out. We're so sorry about this experience and would love to help! We aren't able to locate your order without an email address, full name or order number, but if you can reach out to us at hello@koio.co with that info, we'd be happy to look into this.
We look forward to hearing from you!
Ordered the mineral capri shoe
Ordered the mineral capri shoe. The photos show a light grey with a slightly lighter gym. The actual product is astonishingly darker and has not difference for the gum. Great marketing photo
3 septembre 2025
Avis spontané
Réponse : Koio
Hi Joe, thank you for your review! We do our best to reflect each color accurately in our images, but this can vary a bit due to lighting. We will be sure to pass this feedback along to our team.
I had to change the color of my new…
I had to change the color of my new Capri that I just ordered last night by mistake and their customer service was so helpful and prompt to respond .
The matter was resolved with in a few hours and my order was refunded on the same morning .
I will be ordering more Capri's from Koio . Great Value and top service which is hard to beat these days !
Thank you Koio .
Kamy G
2 septembre 2025
Avis spontané
Réponse : Koio
We're so happy we were able to help, Kamy! Please don't hesitate to reach out to our Customer Service team if you ever need assistance.
Réponse : Koio
Thank you so much, we hope you enjoy your new Koios!
Great shop and will come back
30 août 2025
Avis spontané
Réponse : Koio
Thanks for visiting us! Stop by again soon to see our new styles for Fall :) We'll be releasing some the last couple of weeks of September.
Great experience at the KOIO New York…
Great experience at the KOIO New York shop. The store is beautiful, the staff were friendly and knowledgeable, and the sneakers are both stylish and incredibly comfortable. One of the best shopping experiences I’ve had in the city.
30 août 2025
Avis spontané
Réponse : Koio
Thank you so much for your kind review, and for visiting our store! We hope to see you again soon.
Price doesn’t match the quality
Price doesn’t match the quality. One day wear falling apart. Reach out to customer service, they said it is normal. So good luck with this company
26 août 2025
Avis spontané
Réponse : Koio
Hi Firdavs, we're very sorry for your disappointment with your Capris.
You sent us photos and videos pulling apart the sole from the upper of your Capris and showing the stitch there, and said these were coming undone. We explained that as this style is hand-stitched, this is normal, and there is no defect with the shoes!
If the sole is pulled away, you will be able to see the stitching, but the stitching was not coming undone. If you have any issues with the stitching quality in the future please let us know, and we'll be happy to assist!
RUN AND HIDE!! They just want your money, not your loyalty.
RUN AND HIDE!!! This company not only does a terrible job with quality control, but does an absolutely TERRIBLE JOB OF RESPECTING AND RETAINING THEIR LOYAL CUSTOMERS!!!!! They’ve always managed to screw up my orders in the past, but I’ve managed to look the other way. However, this one takes the cake!! In June, I ordered a pair of high heel boots(Alia37)and sandals(Poppi37). Instead, they send me a pair sneakers(Pone37) and boots(ALINE37) that I did not order. Now, if you’re KOIO and you’re facing a screwup of this epic proportion, obvious thing to do is to not only let the customer keep the shoes for the inconvenience, but even fully refund the customer. Right? That’s not only logical, but common sense! Especially when you have a customer who given them over $5000+ in sales!!! Well, I think you know where I’m going with this. When I bring it to their attention, some representative named “Jade” offered me the option to keep the shoes (that I didn’t order, btw) and give me some KOIO gift card as a “gesture of goodwill” while they pocketed my money! Ummm…yea, no! I tried to give her repeated opportunities to course corrects this abhorrent behaviour of customer service, however it was clear to me….the KOIO I once knew (or thought I knew) is no more. Or maybe they never were that good in the first place! What breaks my heart is a couple of things. It’s not that their was a mishap with the order mistakes happen, but when I give you COUNTLESS opportunities to course correct and you STILL try to keep my money?! The second is that they clearly did factor in that I’ve been one of their biggest customers since their inception as company!! I did YouTube videos singing their praise as the top minimalist shoe company. And what many of their employees and competitors alike don’t know is that their founders and I went to the same college!!
Not only is their customer service subpar but even their quality is terrible as of late. It’s gotten so bad their dust bags have gone from high quality to very poor quality to now you have to PAY for a dust bag!
In all, I WOULD AVOID KOIO AT ALL COSTS!!!!!! I am distancing myself from them. I do not recommend them anymore to anyone!!! Please DO NOT waste your money on this company. Go with Common Projects or any other brand than this one. Trust me, you’ll thank me later. Have a blessed day! :-)
16 juin 2025
Avis spontané
Réponse : Koio
Hi Ty,
We’re truly sorry for the shipping error and the frustration it caused. You’re absolutely right that receiving the wrong items is unacceptable, and we take full responsibility for this mistake.
We’ve addressed this issue directly with our warehouse partner and implemented additional quality control measures at packout to prevent future shipping errors.
When you contacted us, our customer service team offered multiple solutions: a full refund with return of the incorrect items, or a $100 credit if you preferred to keep the items. Given your disappointment with either solution, we then even offered a 50% refund while you keep both items—going beyond our standard policy to find a fair resolution.
While we understand you wanted to keep both items and receive a full refund, we require returns for full refunds to maintain our business operations. We believe our 50% refund compromise appropriately addressed the error in good faith.
We’re sorry this experience didn’t meet your expectations. We appreciate your feedback and are always working to improve both our product and service.
Great assistance as always
Great assistance as always. Super helpful staff in a very relaxing store.
21 août 2025
Avis spontané
Réponse : Koio
Thanks so much, come visit us again soon!
Honestly overhyped
Honestly overhyped. Bought the Capri X and first thing was that the size guide is off. Bought what was supposed to be my size but the shoe was way too big. I think the Capri x run much larger since I've tried another Koio shoe and the size guide was pretty accurate
Next thing is, while the quality is good, the shoe was just straight up uncomfortable. I felt like my foot was way too wide for the sole itself and it was just a super stiff feeling. Wouldn't recommend this particular shoe at least to anyone.
18 août 2025
Avis spontané
Réponse : Koio
Hi Alejandro, thanks so much for your review, as we sincerely appreciate any feedback we can use to improve the comfort and fit of our shoes.
Regarding our Size Guide, we're so sorry if this was off. We performed fit testing to get measurements for the maximum length foot that fits into each size. It's important to note the measurements don't reflect the insole or shoe length; I'm unsure if this was a potential factor here! We'll be sure to give this feedback to our team.
Our Capri X should run the same in size as our regular Capris, though it's possible that due to the nature of the elastic rather than laces, these could have felt a little roomier.
Regarding comfort, thank you for sharing this feedback with us. We do offer our regular Capri model in a Wide Fit version, which might be right for you if you'd like to try us again! Our Wide Fit version fits an E width, while our regular Men's shoes fit a D width.
We use custom developed soles with recycled and FSC®-certified natural rubber, and these should offer a lot of flexibility! When trying on a shoe that isn't the right fit, and in this case is too narrow but also too long, this will really impact comfort. We’d love for you to give us another chance if you’re up to it; if you’d like to reach out to our Customer Service team at hello@koio.co, we’d love to help choose the right size for you this time around.
You get what you pay for
You get what you pay for! These shoes elevate whatever you wear with them. Great, clean looks and durable.
7 août 2025
Avis spontané
Réponse : Koio
Thanks so much for your review, Ian! We're so happy you're loving your Capris.
The customer service was excellent
The customer service was excellent. They gave me 15% off after the sale expired.
5 août 2025
Avis spontané
Réponse : Koio
We're so glad we were able to help! Enjoy your new Koios :)
Awesome selection and super comfortable…
Awesome selection and super comfortable sneakers in the capri models.
4 août 2025
Avis spontané
Réponse : Koio
We're so happy to hear it! Thanks for your review, and enjoy your Capris!
Amber was super helpful in store…
Amber was super helpful in store helping find the right shoes and trying them on!
4 août 2025
Avis spontané
Réponse : Koio
Thanks for the shoutout, Aakash! Come stop by again soon.
Always an easy process shopping here
Always an easy process shopping here! Much prefer coming in person than shopping online because the associates are always so lovely! Customer for life :)
4 août 2025
Avis spontané
Réponse : Koio
We're so happy to hear you have great experiences at our Soho store! We'd love to see you any time.
Bought my first pair two years ago
Bought my first pair two years ago, wore it more than any other shoe, could not recommend a more versatile and comfortable daily shoe!
4 août 2025
Avis spontané
Réponse : Koio
We're so glad you've been enjoying your Koios for years, they're built to last! Thanks for your review :)
Great experience at the store
3 août 2025
Avis spontané
Réponse : Koio
We're so happy to hear it! We hope to see you again soon.
Very helpful staff and great products
3 août 2025
Avis spontané
Réponse : Koio
Thanks so much, visit us again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.