Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Voir plus
L'entreprise a répondu
Initially had a delay of a couple days of receiving a shipping confirmation. I was leaving town on a trip and really wanted the shoes so I reached out and Nikki responded quickly, was empathetic and... Voir plus
L'entreprise a répondu
I have purchased 10+ various types of shoes from Koio. I was hooked after my first pair! Incredible quality and comfort. Customer service is also exceptional! This will become your favorite brand!
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Coordonnées de contact
Broome Street 407, 10013, New York, Etats-Unis
- koio.co
4,1
Bien
285 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Koio
We're glad we were able to help!
Lovely everyday shoes
Started with the grey ones, now getting the all white, and will probably get the black on white next
2 août 2025
Avis spontané
Réponse : Koio
We can't wait to see your collection grow!
I’ve owned a few pairs of the Koio…
I’ve owned a few pairs of the Koio Capri white sneaker, and I must say the quality of the shoe has declined significantly over the last 3 years or so. Even with some leather care, the quality of the leather is abysmal - it simply doesn’t last longer than a few months. I don’t think this “middle market” leather sneaker is worth it - go for a cheaper shoe at ~$150 or a more expensive shoe at ~$450 and hope for better quality. At this price point, you are spending extra money for no reason.
2 août 2025
Avis spontané
Réponse : Koio
Hi Brian,
We're sorry to hear about your experience, as it doesn't align with the Koio standard our customers have come to expect.
Every pair of Capris is still handcrafted in our family-owned Tuscan factory using the same premium Italian leather and time-honored techniques we've refined since 2015. Our craftsmen—who also create footwear for luxury houses like Gucci—take pride in creating sneakers built to last for years, not months.
What you're describing sounds like an isolated manufacturing defect rather than typical wear, and we absolutely want to make this right. We don't see your email here, but please reach out to us at hello@koio.co with your order details, and we'll make this right for you.
Your experience matters deeply to us, and we're confident we can deliver the quality and longevity you expect from Koio.
Stellar craftsmanship
Product, the Capri, is a beautiful shoe. Wonderful craftsmanship. You can feel the quality of the leather and tell that these are handmade. I loved them so much I purchased a second pair in a different color. Sizing, I am a 9.5 in Cole Haan sneakers and I ordered a 9 in the Koio. They fit well—not too roomy and my toes do not touch the end of the shoe.
Customer service was very quick and responsive.
28 juillet 2025
Avis spontané
Réponse : Koio
Thank you so much for your detailed review, Carmine! Every pair of our shoes are handcrafted with the utmost care, and we're so glad you appreciate them.
Great service
Great service. Sneakers are comfy. Looking forward to wearing them!
29 juillet 2025
Avis spontané
Réponse : Koio
Thanks so much, enjoy!
Great customer service
There was a mix-up and I unfortunately didn't receive the size that I had ordered, but Koio provided a swift and fair resolution. Shout-out to Jade for being so helpful!
28 juillet 2025
Avis spontané
Réponse : Koio
We sincerely apologize for that mix-up, and we're so glad we were able to help! Please don't hesitate to reach out if you ever need assistance in the future.
Réponse : Koio
Thanks for stopping by!
Réponse : Koio
Thanks, Eric!
Great service and the shoes are great
Great service and the shoes are great. Been using the Koio capri’s for 3 years and its still holding it’s quality.
26 juillet 2025
Avis spontané
Réponse : Koio
We're so happy to hear that, Reagan! Koios are built to last :)
Réponse : Koio
We're so glad, Steven! Enjoy your Koios :)
Super helpful staff
Super helpful staff. Helped me find the right size. Super informative
26 juillet 2025
Avis spontané
Réponse : Koio
We're so glad we were able to help you get the right size! Have a great day.
Réponse : Koio
Thanks for your review, Christian :)
Réponse : Koio
Thanks so much, Jack!
Great service
Exchanged my shoes and got $75 off in addition to the 15% sale. Super great!
26 juillet 2025
Avis spontané
Réponse : Koio
We're glad you were able to take advantage of our sale! Enjoy your new Koios.
Great shoes and great customer service!
26 juillet 2025
Avis spontané
Réponse : Koio
We're so happy to hear it! Thanks for your review :)
Réponse : Koio
Thank you so much, Christian!
Everyone is super helpful
Everyone is super helpful. They helped me lock in color and size with ease.
26 juillet 2025
Avis spontané
Réponse : Koio
We're so glad we were able to help, Jason! Enjoy your new Koios :)
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