koiosshop.com Avis 

The customer service I received was excellent. Joy was very helpful and resolved our issue very quickly. Great product and service.

My KOIOS Air Purifier suddenly stopped working but Jennah was able to assist me step by step. Even though the troubleshooting didn’t work, she was able to help me get a replacement. Customer service is A+

Helpful to get replacement parts quickly. Great Customer support

Chat log from koiosshop.com
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11/8/2021 5:02:32 PM, you
can i get replacement parts for my food saver VS6621

11/8/2021 5:02:44 PM, Honey (Customer Specialist)
Hi! I'm Honey. I'll be assisting you today. May I please have your name so I can address you properly?

11/8/2021 5:02:58 PM, you
Tim

11/8/2021 5:03:46 PM, Honey (Customer Specialist)
Yes. Hi, Tim.

11/8/2021 5:04:29 PM, Honey (Customer Specialist)
I understand that you're needing a part replacement, let me assist you with that today.

11/8/2021 5:04:30 PM, Honey (Customer Specialist)
May I please have your email and the Amazon order number so I can assist you further?

11/8/2021 5:05:36 PM, you
ORDER # 112-5751846-5341007

11/8/2021 5:05:51 PM, you
my email

11/8/2021 5:06:27 PM, Honey (Customer Specialist)
Thank you.

11/8/2021 5:06:46 PM, Honey (Customer Specialist)
May I also ask Tim, what specific issue are you having?

11/8/2021 5:08:05 PM, you
none at the moment - need to get back up - sealing strips and foam sealing gasket

11/8/2021 5:08:21 PM, Honey (Customer Specialist)
An extra sealing strips and gasket for future use?

11/8/2021 5:08:30 PM, you
correct

11/8/2021 5:10:19 PM, Honey (Customer Specialist)
I see. Please be advised Tim that we only provide replacement parts and accessories if and only if there is a valid issue on the unit that was purchased and once confirmed as well that it is still within the warranty period.

11/8/2021 5:11:56 PM, you
where can I purchase these back up parts?

11/8/2021 5:14:31 PM, Honey (Customer Specialist)
We do not sell any parts and accessories alone, apologies for this. But you may try to check on Amazon and other selling platforms like eBay or Walmart probably.

11/8/2021 5:14:58 PM, Honey (Customer Specialist)
I'll also try to ask the assigned team if they can provide a specific link to where you can purchase.

11/8/2021 5:15:38 PM, you
that would be appreciated - hate to think that this unit is essentially disposable

11/8/2021 5:16:01 PM, Honey (Customer Specialist)
As soon as they responded, I will get back to you via email because I may not be able to get an answer right away.

11/8/2021 5:16:16 PM, Honey (Customer Specialist)
I'll do my best to help you out. No worries.

11/8/2021 5:16:26 PM, you
Thank you Honey

11/8/2021 5:16:38 PM, you
I look forward to the email response

11/8/2021 5:17:01 PM, Honey (Customer Specialist)
You're very welcome, Tim. 😊

11/8/2021 5:17:01 PM, Honey (Customer Specialist)
Any questions so far or additional concerns?

11/8/2021 5:17:44 PM, Honey (Customer Specialist)
By the way, if you have extra time I do have a small favor to ask if you don't mind, if you are happy with the service I have provided kindly consider sharing your thoughts on our page. This will greatly help me with my internship in this company. Here's the link for the feedback, Just please take a screenshot before you hit "post review" and send it back here in our chat thread or at least mention my name on the review to validate.

11/8/2021 5:17:44 PM, you
No, not at this moment - Have a good day Bye

11/8/2021 5:17:48 PM, Honey (Customer Specialist)
Hope you can make one for me as it will truly be a big help. 🙂

11/8/2021 5:18:15 PM, Honey (Customer Specialist)
All right. Thank you so much for your time today. If you have any other concerns, please message us back. You may also send us an email at or call us at 1-855-888-2111. Thank you and have a great day.

11/8/2021 5:18:18 PM, Honey (Customer Specialist)
I hope I was able to help Please hit the thumbs up button at the 👍 top part of the chat box .

11/8/2021 5:18:20 PM, Honey (Customer Specialist)
Stay safe. Have a good one. Bye for now.

this rep did a great job getting me setup for my claim. thx you however this process is another story and needs to be fixed.

Anne was very helpful and processed my reward promptly

Shipping was fast. I thought the bags were bigger by looking at the picture of them.

Awesome Little Air Purifier for my Bedroom. Quit and powerful.

Fantastic assistance. Risha was friendly, helpful, and extremely quick to respond. I am so happy with the customer service chat feature!

I enter the website and was immediately contacted by your agent to inquire if they could help. I told them I needed the owners manual for my vacuum sealer. She asked for the model number and as soon as I gave it to her she sent the file. It was quick, easy and painless. Thanks so much.

Christine was very helpful! :)

After a couple of months, my personal blender went on the fritz (I simply make one small smoothie each morning). It was just bad luck I supposed so I called Customer Service. I spoke with Alex who was extremely helpful and courteous. All good, since I am still under warranty they are sending out a replacement

Fast responses and seemingly even faster replacement. Great customer service!

They got back to me quickly and efficiently.

Two parts of my juicer cracked so I came to customer support to get them replaced. I emailed and within a couple hours received a response and was assured that the two parts would be replaced. Excellent service.

I never recieved my item. I contacted customer service but they never resolved my problem. I paid for something that I never recieved. Very bad business.

I asked, and Rey delivered. He was punctual, professional and got the job done. Made his request quickly and followed up with me quickly.

Have so far 6 smaller room units and 4 big room units. My wife's allergies are much better. Thank you