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Kelly, the customer service agent I worked with to handle a problem with my juicer, should be training other CS agents. NEVER was there a word making me wrong or stupid. There was polite yet friendly apology for any inconvenience, plus the right remedy was given swiftly and efficiently which handled the problem. I sincerely pray that Kelly is put in some sort of trainer position. 85% (a generous estimate) of Cust. Svc. people are, sadly, not equipped to handle the public. Kelly gets an A+++++ from me. Thanks, Kelly.

Caren was quick to reply and offered to send replacements for everything that was damaged, thank you

Anne helped me with my problem. Was quick to respond and thorough as well.

I have bought the 800 watt blender in November 2019. I really liked the immersion blender and whisk and they are used almost everyday. They take up less kitchen space and have enough power to do the job efficiently. After almost two years of use the whisk attachment accidentally stuck into sink and broken. Now here comes the biggest advantage of this particular product over thousand similar products: After Sales Service! They have their own website and own customer service. I could easily contact via online chat and they have assured me to send a replacement whisk base attachment. Now a days you can hardly find such service with product costing less than 50$. I am really happy with the customer service.

Really sturdy and sleek. Very impress with the power and the sleek red color to match with my mixer.

Working with Rey today. He has been super helpful helping me register for warranty from an order ID on a past wedding gift and filling out request for replacement parts. Although the request is still in progress his service has been exceptional.

The little rubber or plastic part inside the main blender attachment broke, and I emailed for info about a new one. The person that helped me was extremely quick to respond and sent the info over to the people that handle replacement parts immediately. I really appreciated the kindness and professional attitude from Christine from KOIOS!

I was trying to get an idea of when my order would be delivered, and the response was quick and very courteous. In fact, my order came a day earlier than promised! Great customer service!

Great customer service with a product that was out of the warranty period. The quick responses from the customer service rep (Rey) were clear and he was able offer a discount on a new device in place of the old one.

Well that’s service! Thank you!

The agent I spoke with (Honey) to register my new air purifier was very polite and seemed to really care that everything was correct in my registration of this new product. I was very impressed with the free extra filter offer she said would be sent very soon.

This air purifier is my favorite! It makes the air in my bedroom so fresh and I love the blue light on it! I definitely recommend this product!

Excellent customer service and helpful. We love this juicer.

The person who helped me was very attentive and patient. Wonderful job!

My purifier suddenly stopped working after only about 1 month of use. I scanned the QR code on the tag and it put me over to a chat. They immediately answered me, tried to troubleshoot, and then submitted a request for a new purifier. Great customer service and quick response time!

Honey was very efficient and helpful, some of the best customer service I've received in years!

Great customer Service. Very Helpful.

Had an awesome experience with Koios. Our scale recently stopped working. Once we called up the customer support (Kelly), they shipped a new device and we got it within a week.