Fake products!! Ordered the torriden dive in serum, which I’ve ordered from other sites multiple times before. Arrived a week late and was a fake product! No information leaflet, the label on the back... Voir plus
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After trying countless brands, I've finally found one that delivers real results. The skincare products offered by Korean Rituals have brightened my complexion and smoothed out my skin texture. They'v... Voir plus
L'entreprise a répondu
I requested a cancellation because I placed the wrong order 2 weeks ago. They told me that it was canceled and the refund was in process. I waited 10 business days and still haven't received my refund... Voir plus
Ive struggled with acne for years, but these skincare products have been a lifesaver. Theyre gentle yet effective, clearing up my complexion without drying out my skin. Highly recommend for anyone bat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Korean skincare products, personalised advice, and a supportive community. We are dedicated to helping each individual discover their unique beauty and confidence through effective and innovative skincare solutions.
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124 avis
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Fake products.
It took more than 3weeks to receive my order and when i finally received it,the products were fake.
4 juillet 2024
Avis spontané
Réponse de Korean Rituals
Hello Amrit,
I hope you're well.
We are genuinely sorry to hear about your recent experience with us. Please be assured that we take your feedback seriously and are actively investigating the issues you've raised.
To assist you promptly, could you please contact our customer service team directly at info@koreanrituals.com with your order details? We are dedicated to resolving this matter swiftly and ensuring your satisfaction.
Thank you for bringing this to our attention and look forward to the opportunity to regain your trust.
Best regards,
Korean Rituals Team
The Best Experience
Dealing with acne was tough on my self esteem, but- korean Rituals' skincare products have been a game- changer, Even living in a remote area, my deliveries are fast. I highly recommend Korean Rituals for their fantastic servics and products!
3 juillet 2024
Réponse de Korean Rituals
Hey Margot,
Thank you so much for sharing your experience!
We're incredibly happy to hear that our skincare products have made such a positive difference for you. Delivering fast and reliable service, no matter where you are, is something we take pride in. Your recommendation means a lot to us.
If you ever need further support, please don't hesitate to reach out.
Warm regards,
Korean Rituals Team
The Instagram videos from Korean…
The Instagram videos from Korean Rituals are a fantastic help in deciding what products to buy. The detailed product information on their website also makes it easy to choose the right items for my skin.
22 juin 2024
Réponse de Korean Rituals
Hey Lottie,
Thank you for your wonderful feedback!
We're thrilled that our Instagram videos and detailed product information have been helpful for you. Making skincare choices easier and more informed is exactly what we aim for.
If you ever have any questions or need further assistance, feel free to reach out.
Warm regards,
Korean Rituals Team
Fantastic selection and service
Every order I receive from Korean Rituals comes with a thank-you card and samples, making the shopping experience so enjoyable. Their customer service is top-notch!
30 juin 2024
Réponse de Korean Rituals
Hey Chloe,
Thank you so much for your kind words!
We're thrilled to hear that you enjoy the little extras we include with each order. Providing a delightful shopping experience is what we strive for, and it's customers like you who make it all worthwhile.
If you ever need anything, please don't hesitate to reach out.
Warm regards,
Korean Rituals Team
No complaints
Shipping from Korean Rituals is always prompt and high-quality. The products arrive exactly as advertised and are well-packaged. The free samples are as a great addition too!
25 juin 2024
Réponse de Korean Rituals
Hey Aurora,
Thank you so much for your wonderful review!
We're thrilled to hear that you've had a great experience with our prompt shipping, high-quality products, and well-packaged deliveries. It's fantastic to know that our free samples have been a nice addition for you as well.
Your satisfaction is our priority!
Warm regards,
Korean Rituals Team
Will be buying again!
Navigating the Korean Rituals website is a breeze, and they provide detailed explanations for each step of your skincare routine. Shipping is always speedy, and the packages come with free samples, which is a nice bonus.
19 juin 2024
Réponse de Korean Rituals
Hey Arabella,
Thank you so much for your kind words!
We're delighted to hear that navigating our website and crafting your skincare routine has been seamless. Providing detailed explanations and speedy shipping with little surprises is what we aim for.
Your satisfaction means the world to us!
Warm regards,
Korean Rituals Team
Skin savior during perimenopause
Perimenopause wreaked havoc on my skin, but after trying Korean Rituals' mini products, I saw a dramatic improvement in just a week. I'm so grateful for their effective products!
30 juin 2024
Réponse de Korean Rituals
Hey Delilah,
Thank you for sharing your experience!
We're thrilled to hear that our mini products have made such a positive difference for your skin during perimenopause. Your satisfaction and glowing results are what drive us to continue delivering effective skincare solutions.
Here's to healthier, happier skin with Korean Rituals!
Warm regards,
Korean Rituals Team
Highly Recommend! A++++
Korean Rituals is my favorite spot for all my K-beauty needs. They are fast, friendly, and incredibly reliable. I can't recommend them enough!
3 juillet 2024
Réponse de Korean Rituals
Hey Emogen,
Thank you so much for your wonderful review!
We're thrilled to hear that Korean Rituals has become your go-to for all things K-beauty. Providing fast, friendly, and reliable service is what we strive for, and we're delighted to know it's made a positive impression.
Your recommendation means a lot to us!
Warm regards,
Korean Rituals Team
BEST EVER!
I've been using K-beauty products from Korean Rituals for about a year now, and its been life-changing! My acne used to kill my self-esteem, but with these amazing products, my skin has never looked better. Living in rural Scotland, I was thrilled to get my packages in just five days. Plus, the handwritten notes and little freebies always make my day. Highly recommend for anyone wanting to take their skincare seriously! xx
1 juillet 2024
Réponse de Korean Rituals
Hey Maisie,
Thank you so much for your heartfelt review!
It's truly inspiring to hear how Korean Rituals has made such a positive impact on your skincare journey. We're thrilled that our products have helped boost your confidence and that you've enjoyed the personal touches like our handwritten notes and freebies. Your recommendation means the world to us!
Here's to glowing skin and many more happy skincare days ahead. xx
Warm regards,
Korean Rituals Team
Amazing
Ive ordered from Korean Rituals three times already, and every single time, my products arrived quickly and in perfect condition. The adorable little samples they include are such a sweet touch!
30 juin 2024
Réponse de Korean Rituals
Hey Penelope,
Thank you for your fantastic review! We're thrilled to hear that you've had consistently positive experiences with Korean Rituals across your three orders. It's great to know that your products arrived promptly and in excellent condition each time.
We're also delighted that you enjoy the adorable little samples we include. We believe in adding these extra touches to enhance your experience with us.
Your kind words mean a lot to us, and we truly appreciate your continued support as a valued customer. We look forward to serving you again soon!
Best regards,
Korean Rituals Team
First-time customer, now a loyal fan
Using Korean Rituals for the first time has been a fantastic experience. I've already told all my friends and family about them. They offer a great selection of products that really suit my skin needs. Packaging is always secure, and the personalized card is a lovely detail. This will definitely be my go-to store from now on!
30 juin 2024
Réponse de Korean Rituals
Hello Hallie,
Thanks so much for your glowing review! We're stoked to hear your first experience with Korean Rituals has been fantastic. It's awesome to know our product selection suits your skin needs and that you appreciate our secure packaging and personalised touches.
We're especially delighted you've shared your positive experience with friends and family. Your recommendation means the world to us.
We look forward to being your go-to store and continuing to provide you with the best products and service.
Warm regards,
Korean Rituals Team
I emailed the company within 24 hours…
I emailed the company within 24 hours like it states on their website that cancel my order. However instead of doing so they have ignored my email request and have shipped the order out instead. I still want this order cancelled as I no longer want the item due to inauthenticity queries
3 juillet 2024
Avis spontané
Réponse de Korean Rituals
Hello Michelle,
Thanks for bringing this to our attention. We're really sorry for any inconvenience you've experienced.
We understand your frustration with the difficulty in cancelling your order. Customer satisfaction is our top priority, and we're committed to resolving this issue quickly.
To sort this out, please contact our customer service team directly at info@koreanrituals.com with your order details. We'll prioritise your request to cancel the order and arrange for a return or refund as soon as possible.
Once again, we're sorry for the inconvenience and appreciate your patience and understanding. Thanks for giving us the chance to make things right.
Best regards,
Korean Rituals Team
Would give zero rating if possible
Company advertised fast worldwide delivery and UK Based. Items are shipped from China and took a month to arrive. Will be returning due to all the comments being deleted on their social platforms about slow delivery and also inauthentic products
2 juillet 2024
Avis spontané
Réponse de Korean Rituals
Hello J,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in receiving your order and any confusion regarding our shipping process.
We want to clarify that orders are typically processed within 1-3 business days, and shipping to the UK usually takes around 9 business days. However, we acknowledge that unforeseen logistics circumstances can sometimes cause delays beyond our immediate control.
Regarding your concern about product authenticity, please rest assured that we source our products from trusted and reputable suppliers. We understand the importance of providing genuine items that meet our customers' expectations.
Please note, that we do not engage in deleting reviews or comments, as we value all feedback from our customers.
Also, we are currently in the process of transitioning to a UK fulfillment center to improve delivery times for our UK customers. This transition may require some time, and we appreciate your understanding during this period of adjustment.
If you would like to discuss your order further or need assistance with a return, please contact us directly at info@koreanrituals.com
We are committed to resolving any issues and ensuring your satisfaction.
Best regards,
Korean Rituals Team
Products are not authentic
It’s the second time I’m writing a review.
They are deleting all the reviews.
I bought £70 fake products, it took 18 day’s delivery. One of the product i bought was the sunscreen from Beauty of Joseon and I can compare it with the one I had and I bought it from a Korean shop totally different products, the one that I ordered the package you can tell it’s bad printing and different cream colour and it dries like water.
26 juin 2024
Avis spontané
Réponse de Korean Rituals
Hello there,
Thank you for sharing your feedback, and we apologize for any confusion or inconvenience caused.
We want to clarify that we do not have the ability to delete reviews on TrustPilot. Each review is valuable to us as it helps us understand our customers' experiences and continuously improve our services.
Regarding your order, we regret to hear about your dissatisfaction and please know that we strive to provide genuine, high-quality products, and ensure timely delivery. So please accept our apologies for the disappointment you've experienced.
That said, we would like to resolve this issue for you promptly. Could you please provide us with your order details and any additional information? You can also reach out to us directly at info@koreanrituals.com
We value your feedback and are committed to addressing your concerns. We hope to hear from you soon!
Best regards,
Korean Rituals Team
(Updated) Long delivery time and unresponsive customer care (unless you leave a 1 star review on Trustpilot)
Updating my previous review as products have just arrived (although it took almost a month, so longer than expected/stated on their website).
As to customer care, I sent an email on 28 June as my tracking info was not working/updating and only got a response after until I put a 1-star review here. I would expect from a serious company to be on top of their orders and responsive especially as to delivery issues/tracking without the need to publicly “expose” them on TP.
1 juillet 2024
Avis spontané
Réponse de Korean Rituals
Hello Simona,
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any confusion or frustration caused.
Upon reviewing your order placed on June 12th, our team has been actively responding to your emails throughout the process. We understand your concern regarding the delay in receiving your order.
Typically, we process orders within 1-3 business days, and shipments to the UK generally take around 9 business days. However, there was a slight delay due to unforeseen logistics circumstances beyond our control.
But we are pleased to confirm that your order was successfully delivered yesterday, July 2nd. We trust that you are satisfied with the products received.
Should you have any further questions or require assistance, please don't hesitate to contact us. We are here to assist and ensure your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Best regards,
Korean Rituals Team
Not sure about the legitimacy of products on the website
I feel that the products on this website are not real. however the reviews on the website say otherwise but I don’t know if the reviews are fake aswell.
If anyone knows please say because I am not sure if they sell legitimate products or not.
20 juin 2024
Avis spontané
Réponse de Korean Rituals
Hello Simra,
Thanks for your feedback and concerns. We understand it can be tough to trust a new brand, especially when shopping online.
Rest assured, all products on our website are 100% genuine and sourced from reputable suppliers. We take great pride in the authenticity and quality of what we offer.
As for the reviews on our site, we don't fabricate or manipulate customer feedback. We believe in transparency and honesty, and the reviews you see are from real customers who have bought and used our products. We encourage honest reviews and appreciate all feedback as it helps us improve.
If you have any specific concerns or questions, please reach out to our customer service team. We're more than happy to assist and address any questions you may have.
Thanks for considering our brand.
Best regards,
Korean Rituals Team
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