KOVERED Avis 

The bag is exceptional for the price. It's made its debut as a hospital bag for me as a birth partner for the missus full of food, my pillow and books for when she does the hard work any minute now. Will be using this for a long weekend to Dublin next month for a mates wedding when inevitably I'll have to fill it with gifts for the guilt trip I'll feel leaving the baby and the missus. Great company this selling quality products. Sorry I didn't ever get an email to allow me to leave a review about the actual nag on the site but am not sure if that's as I paid through PayPal. I'll be getting a backpack next from these 100%. Thank you!

Can I add to my praise of Kovered ? When I last posted they were sending me a replacement strap for the backpack . It arrived promptly but the magnetic fastening was the wrong ‘gender’ .When I e mailed to ask whether it would be possible to have the correct one the response was ‘ send us back your old backpack and we ll send you a new one ‘. It gets better. Somehow they got hold of a previous address and posted the backpack there. When I got in touch , they posted out another new backpack right away to the correct address and said they d sort out the other one .The new one has arrived . I can honestly say I have never had such brilliant customer service anywhere , ever!

I ordered a Taw backpack. The product was great, very sturdy and stylish. However, I discovered a catch in the lining that caused a problem with one pocket. I contacted the company and they immediately organised a replacement. Top customer service. Really pleased with the bag.

After searching high & low for a smart looking carry bag I stumbled upon the Mersey Waxed Canvas Messenger Bag from Kovered! A hassle free purchase experience saw my bag turn up in New Zealand within no time at all. The bag is exactly like the photos. Its sharp looking, great quality, the right size and very practical with the various compartments. A personalized note in the bag that it had been packaged by "Ben" was a nice touch. Would highly recommend this bag for a smart casual work or weekend look.
Thanks
Simon

I spent a number of months looking for a a messenger bag and settled on the medway from Kovered, I purchased about 2 months ago and it arrived within 2 days, its great, fits all my stuff for work. I loved it so much I went and brought a Kovered backpack as well.

About a week ago the zip started to fail on my messenger bag, not a big issue as I usually use the buttons, however I did email Kovered a couple of picture and no questions asked they sent me a replacement. Great customer service

Just trying to decide on my third purchase (a hold all) to complete my collection.

Great products. I have the Humber and the Tamar. Shipping was amazingly fast. I love the Humber. The quality and design exceeded my expectations.

The company is incredibly responsive to feedback and any questions or issues. Fantastic service and well built products!

Can’t wait to start travelling again!

Great experience. Ordered on a Sunday. Delivery in Germany on Tuesday. Great experience with the customer service and fast responses. The product looks great and feels great.

Have now received two bags from this company and both are great, utilising durable materials and offering a nice style.

I experienced some delivery issues with the second bag but Abbi provided superb customer service, really going above and beyond (sending a replacement on next day delivery, contacting the courier and tracking the delivery status first thing on Monday morning).

Really love the bags and excellent customer service too!!

Exceptional customer service - unusually personal and responsive and impressive. And I love the products!! Strong, well-made, interesting, stylish!

Excellent product quality, and durable materials.
Also really fast delivery within 24 hours of completing the order.
I will be ordering more bags from them!

As a customer of kovered who recently bought a backpack, I wanted to post a review on their website about the ceap strap which makes the backpack uncomfortable while carrying it.
One month later, they still haven't uploaded the review on their website, which means they only accept good reviews to be shown on their website. It is highly fraudulent as it manipulates the buying decision of new customers. By commenting here I wanted to create awareness of how this company acts on their customers.

Like the backpack, very nice rustic and unique style. Feels and looks good quality. Was using it for 5 years until one of the magnetic clasp failed. Contacted the customer service for possible part replacement and they solved my issue in the blink of an eye. I was left happy customer. Very quick response and instant service. And did I mentioned that love the backpack.

I needed a new backpack for work and ordered from this company. When the bag arrived I was dissapointed. The quality was not what I'd expect for a £50 back. The material was low quality and it was just a basic, cheap bag. I returned it and had to contact the company to follow up on the return. They responded, but didn't answer my query. Instead, they asked the reason for the return. Long story short, they had the bag and knew they needed to process the refund but didn't - which meant I had to chase them twice.

Fantastic bag more than I expected made really good. Highly recommended to anyone. Received in good time and good services. 👍

Came across Kovered while searching for a new duffel bag, and fell in love with everything about the brand. Purchased a “Humber” bag, on the Monday before Christmas, and it made it to Canada in four days. Overall, I’m very impressed with the bag, and will absolutely be recommending the Kovered brand to others. Quality seems top notch, and prices are very competitive, if not a little lower than they should be, given the quality. Great bag, great company. Couldn’t be happier with my purchase.

Completely love it.
For a moment I thought the package was lost since I couldn't find it for days on royal mail and I wrote to Kovered. The guys were so kind and available, immediately ready to help or send another bag, in case the other would actually be lost. The bag arrived few days later and it is perfect. Exactly what I wanted for Christmas.
Thank you so much for the great gift and amazing service.

Fantastic well made products and what service . Very impressed indeed !

Just received the travel bag I ordered recently and can honestly say its above my expectations. Very well made from quality materials and value for money. Arrived in perfect condition.

The best customer service I have ever experienced - I wish I could give them 6 stars! And the product is gorgeous! Exactly how it looked on the website! Very happy and highly recommend Kovered!

Received my bag from KOVERED, I took it on one of my many to come canoeing trips it went through a beating and came out smiling kept all my gear dry along with my clothes plenty of room for what I need , decided to buy a lab top cast for my niece I'm sure she'll love it thanks for the great products and workmanship.