KOVERED Avis 

Kovered products are exceptional in the construction and style. I have purchased three of the Kovered products with complete satisfaction. Kovered makes a beautiful product.

Bought a waxed canvas backpack for my camera etc on walks.
Superb quality and service from a UK Company which is heartening.

Love my Witham - Canvas Backpack, it's beautiful made, esthetic and funtional, has the perfect size and color.

Bought a Dee backpack for my daughter's school bag. It's very rare to get any praise from my 14 year old so when she told me that she really liked it because it fit all of her stuff in and was easy to carry around school I was a very delighted mum. And, it's recycled material too so doing my stuff for the environment.

Have bought a number of bags as presents. All my family have been impressed. Great quality.

I bought a kovered backpack -Taw canvas- middle July last year, inspired by the brand headline: “built for life”. Unfortunately I found the product quite rough at the beginning, my shoulder/armpit almost got scratched in summer, but I thought canvas had to get softened by wearing it and I carried on thinking: It’s built for life, let’s be patient! After only a few months of using the popper (the only that keeps the backpack closed for the 2022 design) came off and basically made it impossible to use. I was travelling at the time and it basically let me down, yet I kept a positive approach and been waiting for getting back in the UK in order to having it properly fixed in house, but sadly after sending an email to the customer service explaining what happened, the answer I received just left me speechless:
…“unfortunately we are unable to fix this issue for you in house.
I recommend that you take your bag so a local repair shop and they should be able to sort this for you!”
I thought it was a business with values of craft, durability and aftercare (they even send a certificate along the backpack saying that components are guaranteed for life) but unfortunately It’s only another corporate pretending to be a small business, in order to charge more money. Very sad.

Not had the products long but the bags look like they should last a long time.

Customer service is faultless, it is how John Lewis used to be, customer centric and first class.

Had a Humber bag that had a zip that did not meet my standards. The customer service team were quick to send out a replacement. Excellent!

Purchased a Satchel too, again good quality. Just the padding on the shoulder strap can't slide in the exact spot due to the buckle.

It's sounds like a we'll run company so you get that personal touch of customer service. These guys are the new benchmark for customer service. Read some of the reviews and it's true what everyone says.

Great bag for a great price. Great quality materials and looks and feels well made. Great for carrying a day's worth of stuff to work or on days out.

Only problem is that the strap is prone to slipping, and instead of constantly shortening the strap I have taken to sewing it in place.

I'm a little dubious about this company, they sent me a link to review my Taw backpack after purchase, which I completed and I've pasted below. This review was never displayed on their website, nor can I really find it anywhere (I'm copying it from the email sent to me to verify my review). I actually went back and reposted it assuming I'd made some kind of mistake, but it still didn't work. At any rate, my update as of now, plus the original review are below. My original rating would be four stars, my updated rating for the Taw backpack itself is three stars, but given the poor experience of reviewing, they lose an extra star.

Update:

Everything stands from the original review, but over time it feels like the 'floating' internal lining is getting a little slacker, so it is getting even more difficult to quickly place items in the bag as the pockets are gradually obstructing access even more, even when empty.

I would not recommend this bag.

Original review:

I've had this backpack for a few months now and I'm generally happy with it. The material seems very study, and I do love the look. The main pocket is slightly narrower (in the dimension perpendicular to the back when worn) than I expected, but otherwise the size is as expected. A few small things do let it down in my opinion.

1. The lining of the main section is attached only at the top, so it is completely loose inside the bag. The result is that packing the bag can sometimes be a little difficult if the internal pockets are filled first, as they cause the lining to collapse into the bag (and also makes the bag hard to see into clearly).

2. The straps can cut in a little after a long time wearing.

3. I'm not totally sure about the sturdiness of the magnetic buttons themselves: the plate appears to be in two parts, and the outer part of one of the two that hold the front pocket closed fell off my bag almost immediately (unless it was never there). As the pocket is zipped, it still holds, but it's certainly not ideal.

First impressions are excellent. It’s a great looking practical bag. Unfortunately it ripped after only a few weeks of normal use, with the handle separating from the bag. Despite numerous web forms and emails I’ve had no response. It appears the ‘guarantee’ is non existent. I took the bag to be repaired myself which shows I like the bag but is very disappointing. As much as it’s a great bag I wouldn’t buy another and can’t recommend to anyone else.

We ordered a bag some weeks ago, during the Royal Mail strike, to be delivered to Australia. I contacted Kovered when it didn't arrive and they were very concerned, but given the strike, asked us to wait a little longer. When it still didn't come, they quickly dispatched another via a courier. This one arrived just one week later! Amazingly, the first bag arrived the next day (after 7 weeks in transit). The recipient of the bag is delighted with this excellent quality gift and we are delighted with the care and concern and great customer service of the team at Kovered, especially when they are dealing with circumstances beyond their control. Thank you all.
S & K Melbourne, Australia

Had my bag for almost 2 years without any complaints, one of the zips became faulty and after contacting customer services and provided evidence, I was sent a new replacement bag the same week. Excellent customer service and so happy with my bag that I’ve bought a hold-all as well.

This bag is lovely. Well made, heavy and looks great. I made an error with my order and contacted customer care. They couldn’t be more helpful and resolved my issue quickly.

I love the Taw backpack, it is so stylish and I get so many compliments from people when I’m out and about! I love the roll top as i feel my belongings are extra safe and secure. Amazing quality for the price, thank you!

I bought the Witham canvas backpack. It is an exceptionally lovely bag, very spacious and great design. And above all and most importantly, it is sustainable sourced. The company offers good customer service.
Highly recommend.

Fantastic products and customer service. Exactly as shown and described. Quality products. Would highly recommend

Not sure how these bags are getting good reviews. Only positive thing I could say is they look good.
Practicality is terrible.
I bought the Taw
It has 2 open pouches on the front, when it rains water just goes straight INTO them. Same as the side pockets, they get filled with water. The side pockets are also not big enough for a standard water bottle.
The backing of the bag is flimsy so it folds on half on your back.
If you use the front pouch for a book it then makes it hard to use the bottom of sack. As it takes up the space of the sack.You have to empty the front to use the sack.
Not for walks, not for travel, not for the rain.
You can get bags that look just as good but are also practical elsewhere.
Made just for looks for advertising.

I recently bought this bag and wow, so many pockets! For its size, this is an incredibly practical bag which is easy to pack and unpack, especially the main section which can open out a bit like a suitcase. All this whilst looking like a stylish dare I say hipster styled bag. I originally bought one for when I travel into the office, because of the many pockets and separate sections, but I've now just bought a second for day-to-day life as I liked it so much. I only wish there was a colour slightly between the navy and the black, but that is hardly a gripe.

Edit:
The backpack got wet a second time, and the stains returned, so I contacted Kovered again, who were excellent. I can't fault their customer service at all. They've promised to replace the bag, so I'm going to up my review to five stars. I always believe that if you stand behind your products, even if they are not perfect you deserve maximum kudos.

Bought a Kovered Taw waxed backpack, and absolutely love the style, and mostly it's a great backpack.

Pros:
- Nice looking
- Large enough for most laptops
- Comfortable to wear
- Spacious

Cons:
- The lining isn't stitched in, so when you pull something out, the lining comes with it. A prolapsed backpack is not great when you're using it somewhere public or busy.
- The lining pockets are useless, as they move all over the place inside
- Although it was advertised as being suitable for a 17" laptop, it doesn't fit in the laptop pocket inside so it just ends up taking up the whole bag
- The waxing is not very good quality, the bag got wet and now it looks awful as the rain has permanently stained the light parts of the bag.
- The magnetic clips are designed poorly, so you spend ages trying to marry both sides together so they stick.

To be fair to Kovered, they offered to replace it, but recommended not getting the same colour as the staining is likely to happen again. I feel like they should have faith in their products, and should resolve the issue rather than just accept that their customers will end up with a dirty and stained looking bag.

I can't recommend getting one, at all. You'd be better just getting a cheap Chinese one from AliExpress and throwing it away when it gets too stained. Absolute shame, as it looked nice, most faults notwithstanding.