Well. After 5 attempts of contact over 20 days and NO reply. Not great! All I require is a swap of sizes to 2 bracelets, confirming I am happy to pay postage fees. Do these guys check their inbox? I... Voir plus
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Great company, really quick and efficient. I ordered a wrong size on one bracelet so sent back with prepaid card. Sorted with new size bracelet and returned in 48 hours, awesome service. Bracelets fan... Voir plus
L'entreprise a répondu
I ordered two bracelets in June that didn't arrive. I contacted the support email, and was told they would be resent, however I heard nothing more. Since then, I have sent several chaser emails askin... Voir plus
I ordered a bracelet in mid Febuary. Unfortunately it did not arrive so I contacted the support team. I received a very quick response by Ed who after making sure the address was correct sent a repla... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We sell men's UK nylon nautical shackle bracelets inspired by the Sea. Made for the average Sea Dog! We are based in the UK and ship using 1st class Royal Mail next day delivery.
Coordonnées de contact
Unit 2, WN6 7NR, Wigan, Royaume-Uni
- help@krakenbracelets.com
- krakenbracelets.com
2,6
Bas
299 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Beautiful bracelet delivered swiftly
Beautiful bracelet delivered swiftly. Very happy with the purchase.
3 juin 2023
Great service and good quality
3 juin 2023
Great Product and Great Service
Highly recommend these bracelets. Products are great and the customer service is right up there, which is sadly rare these day. Shout out to Ed for helping me out.
28 août 2023
Avis spontané
Amazing Company
I own 2 bracelets now from Kraken and they're both amazing in aesthetic and quality. The customer service is also incredible, I received a size that was slightly too large for my wrist and it was solved extremely quickly!
I highly recommend if you're after some perfect nautical themed bracelets 😊
22 août 2023
Avis spontané
All good apart from delivery
First bracelet did not arrive. After emailing another bracelet was dispatched and did turn up, but by second class post not first class as advertised.
Bracelets is very nice, good quality and very chunky.
27 juillet 2023
Excellent service
18 juillet 2023
Quality products
Quality products, well priced and fast delivery. Brilliant company to deal with
10 mai 2023
Five messages requesting help, all unanswered?
After nine days (on a next day service) the bracelet had failed to arrive! Five emails from me over the coming two weeks all remained unanswered, which is a terrible customer experience! Evidently they do not care about their customers! Avoid!
18 juillet 2023
The bracelet is too small
The bracelet is too small, in fact the large one is smaller that the medium one.
24 juillet 2023
I gave them 5 stars because in my…
I gave them 5 stars because in my experience they have always given me a 5 star service and 5 star products
16 juillet 2023
Great product.
I ordered a bracelet, but when it arrived it was faulty, but I contacted kraken and they replaced it asap.
Great product, great customer service.
As they say "s#&t happens"
Thanks again
2 juillet 2023
Order med large and it’s still to small…
Order med large and it’s still to small
I don’t have a particularly large wrist
29 juin 2023
Bad quality and terrible customer service
The first bracelet I ordered came apart and I put this down to bad luck. I made a second order for two bracelets in medium, however they came in different sizes. One in medium and the other in small. I emailed the customer services to highlight this but had no reply. Very disappointing
29 juin 2023
The pin in the shackle is very fiddly…
The pin in the shackle is very fiddly to screw in due to having to feed it through 2 seperate ropes. May be different on other designs.
3 juillet 2023
Very pleased with purchase
26 juin 2023
Excellent item and fabulous customer…
Excellent item and fabulous customer service. I ordered 2 items to gain the extra discount and on arrival one of the bracelets was the wrong size. I contacted Kraken and they sent a replacement super quickly.
The bracelets look great, for well and despite the clasp being a little tricky to master, it’s easy to fit once you have your technique sorted. Really happy and would order more.
25 juin 2023
Great bracelet and service.
25 juin 2023
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