Brilliant experience and relieved to find an online store for desi groceries as where I live there is nothing! They stock my favorite brand of rice which is even difficult to get in London so thank yo... Voir plus
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Wide selections of items to choose from. User friendly to order online. Prompt customer service responses. I have placed orders 3 times and find it very comfortable. They were all completed with nex... Voir plus
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Appalling courier service (APC) took 3 days to deliver despite being given a 2 hour window which kept going backwards until 6pm for 2 days on the trot. They were clearly running out of time to delive... Voir plus
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I ordered frozen samosas, and was very skeptical. However they came in excellent packaging, properly insulated with ice packs, were still frozen when I got them. They were delivered via over night del... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Supermarché
- aussi dans
- Épicerie
- Épicerie asiatique
- Marché en ligne
- Service de livraison des courses
- Supérette
Écrit par l'entreprise
Welcome to Kugans online supermarket! We are an international online supermarket, with a variety of diverse products ranging across Sri Lankan, Indian, Pakistani, Bangladeshi, and European cuisines. With an extensive range in products, at competitive prices, Kugans are your one stop shop for all of your Asian grocery needs. We offer free next day delivery across the UK for orders placed by 12pm Mon-Thu and over £49
Coordonnées de contact
273 - 275 Ilford Lane, IG1 2SD, Ilford, Royaume-Uni
- 020 4529 0800
- hello@kugans.com
- kugans.com
4,4
Excellent
445 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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It was easy to order the prices were…
It was easy to order the prices were good and the delivery quick, great.
3 juillet 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Good service
3 juillet 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Quality, quantity and value for money.
All the items ordered where delivery according and safely, all the grocery was very fresh and gave the taste of after using the ingredients.
10 juillet 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Quality of product and delivery
Delivery was delayed. Delivered only 1 of the 2 and got the parcel delivered the following day. All the vegetables were spoiled by the time we received items. Waste of money. Had to throw away most of the veggies.
29 juin 2023
Avis spontané
Réponse de Kugans
Dear Customer,
We are sorry for the inconvenience occurred. As the delivery was done by 3rd party delivery services such as APC overnight or DPD service sometimes there is a chances for delay in delivery. We haven't received any complaints earlier from you regarding this issue. Soon one of our customer service executive will get in touch with you and provide you a solution. We kindly request our customers to reach us at hello@kugans.com whenever they need any assistance or complaints with the order. If you need any further assistance we are happy to help you out.
Thanks & Regards,
Team Kugans
It's frustrating when items are missing…
It's frustrating when items are missing from an order, especially when my complaint goes unanswered. Prompt and responsive customer service is crucial in such situations. I hope the store takes customers feedback into account and improves your communication and resolution process for future customers.
20 juin 2023
Réponse de Kugans
Hi Mr. Arul,
Hope you are doing well. We have inquired about the issue and found that one of our team member already got in touch with you regarding the missing item and tried to help you by sending it with your new order which you placed within the same week. But we haven't got any reply for emails and calls. In kugans we always value our customer's satisfaction. Your satisfaction is our priority. If you need any further assistance feel free to let us know.
Thanks & Regards,
Team Kugans
Decent
Found items that had been out of stock at local supermarket- price good, kept informed and packaged well. Issue also resolved satisfactorily.
8 juillet 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Really quick service
Really quick service. Delivered on time, and product was as described and reasonably priced.
26 juin 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Delivered quickly and reliable
3 juillet 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Product rates are higher
25 juin 2023
Réponse de Kugans
Dear Swapnil,
Hope you are doing well. We are delivering the products & services at a best affordable price in the market. We are also providing the lowest price along with flat 20% off on our app. If you need any further assistance feel free to reach us at hello@kugans.com.
Thanks & Regards,
Team Kugans
This is the second time we have ordered…
This is the second time we have ordered from this store. The product was received quickly and sold at a reasonable price. We are happy to buy from them again :-)
30 mai 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Order on time and no mistakes in items
Order on time and no mistakes in items. Couldn't ask for more.
30 mai 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Delivery cost is too expensive
Hi there,
The product is gud but It’s too expensive for the delivery cost .
Man thanks
RAVI KESHRI
30 mai 2023
Réponse de Kugans
Hi,
Thanks for your feedback. We are offering free delivery for order over 49 pounds. At the sametime we are charging only 5 pounds as shipping cost for all the order which are less than 49 pounds. This is because we are delivering the order with the help of 3rd party delivery service provider such as APC Overnight delivery service and DPD and we need to pay them for the delivery. If you need any further assistance feel free to mail us at hello@kugans.com.
Thanks & Regards,
Team Kugans
great speed timely updates
30 mai 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
High quality product (fermented…
High quality product (fermented gherkins) delivered quickly - the price was reasonable. I was very impressed with the packaging of glass jar in large box, which was safely & securely padded and well wrapped.
28 mai 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Great products for reasonable prices
Great products for reasonable prices. Unfortunately, tracking was not up to date and had to contact customer services, otherwise would have rated 5 stars.
10 mai 2023
Réponse de Kugans
Hi,
Thanks a lot for your valuable feedback and suggestions. As the delivery was done by 3rd party delivery service once your order was dispatched from our end we will notify you with an email along with the tracking details of the order. If you need any further assistance feel free to mail us at hello@kugans.com
Thanks & Regards,
Team Kugans
Overpriced chocolates with wrong description
Ordered chocolates which showed they are a pack of four and when they arrived, they company only sent 1. This was massively overpriced compared to all the other suppliers. Will not shop here again
3 mai 2023
Réponse de Kugans
Hi Asif,
Hope you are doing well. We have checked with your order and found that the image of the product was updated with wrong one and thus the confusion incurred. But we have sent you the exact product based on the barcode. While comparing the price of the product with other shops in the market we have offered a fair and correct price. In kugans customer satisfaction is our prime concern. we value your reviews and queries. One of our team member will get in touch with you regarding this issue and help you out. If you need any further assistance feel free to mail us at hello@kugans.com
Thanks & Regards,
Team Kugans
Good prices and good range of food
26 avril 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
Good service and good price
26 avril 2023
Réponse de Kugans
Dear Customer,
Thanks a lot for your valuable feedback. Kindly recommend us to your friends and family members.
Thanks & Regards,
Team Kugans
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