Lamonaspares Avis 

Why are you sending me a review request? I've never had spares from you.

The technician was 5 star. Very quick and efficient and was accurate when predicting arrival time on the day.

I can’t give 5 stars as lamona themselves made me jump through many hoops in order to take advantage of my warranty.

I bought a house with the appliances included in the sale of the property and we’re bought by the previous owner. I was able to register for the extended warranty without knowing the invoice numbers. But when it came to getting an engineer out, I needed to find out from howdens where they had been purchased so that I could phone the branch and get the invoice numbers. It was starting to feel like they didn’t want me to claim my right to repairs under warranty. Thankfully the engineer was so good I am now in possession of a working washing machine again.

Slow to respond and even then didn't answer what I asked. Ended up ordering the wrong part because of this

Only one item out of 4 received. No indication it would be a part order and rest of items would be delayed until I chased them. Communications are poor.

Why do Howdens lie about who makes them?
Why do Howdens head office want nothing to do with their own brand?
Why don’t Lamona want to help with their own brand, when they fail or need a part?
Why do Lamona spares make it so difficult to communicate with them?
Why do builders love it, because they love rolling poo in glitter (that a question I can answer)
Without a warranty you are screwed.
They’re a fitters nightmare.
A costumers frustration.
Using Lamona comes with a tag… cheap and unusable.

It’s the wrong part!

Took 3 weeks to arrive and customer service would take up to a week to respond to me, no number to call.

Fantastic service, quick and easy.
Perfect.

Call out for engineer sorted easily. He (Paul) came on time with a phone call first to say he was on the way. Dealt with the issue promptly and courteously.

When we tried to first report the fault I was past to 3 different agents and had to keep repeating the same information including the original invoice number and that the outer casing of the machine had an outwards dent where the drum had tried to smash its way out, was told the following monday by the first agent then told the following Wednesday by the 3rd agent for an engineer. Got a message at 8pm the night before to say engineer would arrive between 3pm-6pm, waited till 6.10pm, tried to call the engineer with no response, locked up and left the property, tried the engineer again with no answer then got a text to say I should text him rather than call, text to say we had left as he hadnt turned up so when should be expect someone to come out, no reply. tried calling again, he answered and said he was still coming and was 11 mins away, had to then chase the tenant to return and let us back in so the engineer could inspect the machine. After 45 minutes of the engineer looking at the machine and him saying they could fix it I had to ask how they would be fixing the outward protruding dent to make the machine fit back into the space provided, He agreed it would need to be replaced but couldnt make any promises.
It took a further 9 days of chasing to find out what was going on to actually be able to collect the replacement machine and fit it ourselves and that was only because we got the retailer to chase it from their end and start ordering a replacement before they had received the paperwork which they would usually wait for. Only gave 2 stars cause we did eventually get the replacement

Easy website to navigate and locate the part I needed, quick delivery, well packaged, overall very pleased, many thanks!

Terrible, I would never order from them again and communication is very poor

After two weeks of suffering with a gradually but increasingly failing freezer we still don't have a solution, either actually or planned. Pacifica have been advised that we are now having to throw food away. They couldn't care less.

Called for an engineer, was told it would take up to three weeks. Bought a new dishwasher Instead and despite cancelling the engineer and requesting my money back, the engineer turned up a week after our new dishwasher was plumbed in and I still haven't received our cash back.
Poor service all rround.

No customer service number. My full order wasn’t delivered and I have missing items and still I haven’t had a response from Lamona spares despite chasing online and via email.

Very good service...easy to organise and engineer on time and sent a report promptly. Would definitely use this service again.

on calling lamona to engineer coming out i was fully informed through out staff where lovely and informative over phone and engineer was very nice and polite

He fixed the problem !

The time to receive the order from the original date was excessive