Couldn't locate the parts I needed on line so emailed and received very helpful return email advising of part I needed. I ordered and part arrived within 10 days. I was not home when courier deliver... Voir plus
L'entreprise a répondu
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Engineer was polite. However we have since had an independent engineer out who took the plinth off and could see the ventilation was adequate. He also looked behind the fridge and saw more ventilation... Voir plus
L'entreprise a répondu
We ordered and waited and waited. Eventually it arrived, well packed and on the time given by DPD. In between we had no contact details or delivery time from Lamona Spares. Good result Better conta... Voir plus
Ordering was easy and rubber fridge door gasket seal arrived promptly, so no complaints with service. However it didn't solve the problem and my fridge door now not only has no suction but it won't... Voir plus
L'entreprise a répondu
3,7
Moyen
1 k avis
Demande des avis aux clients
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Réponse de Lamonaspares
Thank you for the positive review Sam. All the best, Alexandra
Met expectations
The part provided (fridge door) met expectations, and arrived quickly. thanks
9 juin 2026
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Don't use this company
Don't use this company, its a scam! Item never received! They don't reply to any emails! Avoid at all costs!!!!
8 juin 2026
Réponse de Lamonaspares
Thank you for bringing this to our attention Carl. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Never got back to me regarding a…
Never got back to me regarding a returns query. Two return queries actually.
4 juin 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Did a good job and efficient
Did a good job and efficient. Good customer interaction with me.
4 juin 2026
Réponse de Lamonaspares
Good morning Mark, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
truly terrible logistics
truly terrible logistics. Ordered a cooker hob dial in FEB 26 and eventually got it in June 26.
didn't think service of a company could ever stoop quite so low.
3 juin 2026
Réponse de Lamonaspares
Thank you for taking the time to leave this review. We're always keen to hear feedback on how we can continue to improve our business and services. Best wishes, Alexandra
Réponse de Lamonaspares
Good morning Steve, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Very helpful advice on the phone.Part…
Very helpful advice on the phone.Part fitted perfectly.
1 mai 2026
Réponse de Lamonaspares
Hi Victoria, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Parts I ordered were showing in stock
Parts I ordered were showing in stock. Ordered them 10 days later had not received so had to email customer services to see why I had not received. I got a reply saying they had ordered the parts in and would be with me in another 5 days. I then had to chase again to be told they had just been dispatched. It took 3 weeks from date of order to receive for something they were advertising as on stock.
3 juin 2026
Réponse de Lamonaspares
Thank you for taking the time to leave this review Karen. We're always keen to hear feedback on how we can continue to improve our business and services. Best wishes, Alexandra
Incorrect part
I was advised that this was the part I needed but it was not. I have returned the item and now have to wait for the correct part to come into stock.
3 juin 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Still waiting!!!! Item incorrectly delivered to billing address instead of delivery address.
****Update 22nd June 2026****
It’s now the 22nd June & I still haven’t received the one item I ordered & paid for more than 4 weeks ago. I’ve also e-mailed & have received no response which is totally unacceptable. Can someone please tell me when my item will be delivered, hopefully to the correct address this time?!
I ordered one item, a replacement shelf for my fridge door, on 19th May. It was eventually dispatched on 2nd June after I had to chase for an update.
4th June - package incorrectly delivered to billing address (old address) as opposed to delivery address I had requested. Package was left at front door as no-one there to receive it. Old neighbours didn’t take it in so no idea where it is. Had to contact Lamona Spares to let them know package missing.
9th June - replacement item now being sent to correct delivery address. Hopefully this one arrives.
On a positive note, Customer Services responded very quickly & were really helpful when I contacted them.
10 juin 2026
Réponse de Lamonaspares
Thank you for taking the time to share your experience with us. Your feedback will be shared to the appropriate team to review. Best wishes, Alexandra
Réponse de Lamonaspares
Hi Andy. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Seems like a scam
Spring loaded mechanism designed to be difficult and expensive to replace. 🙃
8 juin 2026
Avis spontané
Réponse de Lamonaspares
Thank you for your feedback James. We’ve noted your comments and shared them with the appropriate team for review. Best regards, Alexandra
Very quick and efficient thankyou.
1 juin 2026
Réponse de Lamonaspares
Good morning Karen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Great service from the moment I called
Great service from the moment I called. Easy to get through, helpful and attentive service on the phone. Very quicl appointment, service engineer was on time, friendly and sorted the problem immediately. Really impressed.
1 juin 2026
Réponse de Lamonaspares
Hi Alan. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
No communication
I was pushed from pillar to post and no one knew what was happening. I was supposed to have a replacement dishwasher but apparently no email was received to send it out. Although every time I rung they said they’d sent it.really frustrating.
20 mai 2026
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Réponse de Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Very slow delivery of part
No option for next day delivery. Said 3 to 5 working days. Parts arrived 2 weeks later after multiple messages chasing it up.
28 mai 2026
Réponse de Lamonaspares
Thank you for raising this with us. We’ve shared your comments with the relevant people who will investigate further. Sincerely, Alexandra
Good service
The part I needed wasn’t on the dropdown menu but customer services replied to my email telling me the part number I needed. Had to wait a couple of weeks but the correct part came. Good service.
4 mai 2026
Réponse de Lamonaspares
Hi Julia, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
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