Lancashire Lighting Avis 

Lovely product, accurate description, good delivery. Far too much packaging requiring customer driving to another retailer - also plastic tape.

I ordered a pair of light fittings online, truly happy with my purchase, I then received a phone call from LL to say I had not ordered the accompanying fittings for the said purchase which would render it unusable, much appreciated.
The only thing I would suggest is that both the clustered light and fittings should truly be sold together as a set.

Took my money but never delivered. PayPal had to step in and retrieve my money.

Delivered within 24 hours well packaged. Light looks fantastic.

Reasonable price, fast delivery and excellent customer service. I forgot to input new customer discount code when checking out. I have sent an email to ask for the discount. After a few days, the new customer discount was paid back to my card.

Item was ordered over a month ago and despite repeated contact from me, no call were returned. one person answers the phone and refuses to pass you to anyone else. He even rang me back to give me abuse, before hanging up.
Item eventually arrived badly packaged and broken and to date I have had not return contact from me emails or phone calls

I ordered 4 light fittings and prepared my wall ready to fit them after redecoration. I discovered 1 of the fittings was damaged and one was completely different. I have called customer services multiple times over 5 months to try first to get replacements and then a refund. Each time, they lied to me, saying they would action the replacement/refund later that day. They never did. In the end, I had to try to get a refund though my credit card, I’m left with a wall that needs redecorating again (at cost) and many wasted hours on hold.

With a large variety of options on a well organised website with meaningfull filters it was easy to find a product that we were looking for with a fair price.

The ordering process was easy, the high quality product was promptly delivered.

Excellent speedy service. Excellent quality. Excellent value for money.

Quality product, exactly as seen online. Quick, no hassle purchase on the website. Quick delivery.

Great product and very quick delivery turn round time.

Shame I couldn’t have scored this company no stars! Awful, poor quality, product which arrived with scratches and a chip in the paper thin wood surround. Called the company within 5 minutes of opening the box to arrange a return and the customer service was then absolutely appalling with the employee stating their company policy superceded UK distance selling regulations. We are being refunded by PayPal thank goodness as I wouldn’t want to speak to this company again - woeful!!

Avoid avoid avoid!

I placed an order for four light fittings and decided to return two. I sent both back via Parcelforce and have proof of delivery for both lights.

They have only refunded one. They accept they received the other in their warehouse but it has been lost by their warehouse and because of that, they won’t give me a refund. The value of this light fitting is over £250.

My many emails have been ignored and the manager refuses to call me back. In all my years of online shopping (and I do a lot!), I have never experienced a retailer who admits they have the parcel but won’t process the refund because they don’t know what they did with it. Poor service and very questionable business practices. I wish I read the other reviews here before I ordered from them, especially the one about their appearance on Rip Off Britain.

I will have to take this further as they have essentially kept £250 from me. Save your sanity and order from elsewhere.

Edit - Lancashire Lighting tried to have this removed claiming it is harmful or illegal. As my review is factual and truthful, it has been kept up.

Second edit - the response by Lancashire Lighting is false. The Goods Return Note had the correct description and code - I still have a copy of it. In one of my many emails that were ignored, I provided a copy of the Goods Return Note so they knew exactly what I had returned. It is no doubt more than a coincidence that 12 hours after I posted this review, which they tried to have removed, they processed my refund. I would strongly suggest that everyone avoids this company.

Lovely quality. Even better than I expected. Arrived very quickly and very well packaged. Haven’t put them
Up yet as room isn’t ready but I can’t wait to see how they look. We have purchased them as bedside reading lights. Very happy with our choice and would highly recommend purchasing from Lancashire lights.

GREAT SERVICE AND PRICES