LANDBAY Avis 

As always Landbay were a pleasure to work with and understood the client requirements and their flexibility allowed for a seamless completion at legals.

quick and productive communication with the underwriter Jasmin Locke, swift approval of a case in good time.

Horrible company. My Father had 2 B2L loans with Landbay. Sadly, he died and all his property was left to my Mother. She is old an poorly herself, all the probate was done and the flats were legally hers. Despite sending Landbay all the documentation and continuing to pay the loan, Landbay refused to speak to her or her solicitor, they then stopped the DD and refused to take funds to keep up the payments on the loan. They insisted they could only speak to my Father (deceased!). They then sent letters giving my Mother (yes they identified her as the owner in this respect!) ultimatums to take action to recover the whole amount of the loans. In the end she was forced to pay the loans off in cash (from the proceeds of selling her home) in order to prevent repossession, as Landbay would not wait for her to refinance. It took 3 days to pay them due to their terrible customer service. Fully intend to report them to the banking ombudsman and am contacting the media with the story. If this is a company that can treat a grieving widow, who kept up her payments, like this, how will they treat you? You will be thinking, must be more to this, two sides to the story etc., nope, this is how my Mum was treated, no sympathy, no common sense, unreasonably, all completely avoidable and unnecessary. They left my Mother frightened and anxious, just after the loss of her husband, and whilst she was gravely ill herself. Bullies and scoundrels, that is what they are.

Easy communication with Underwriter and BDM to process the application to offer.

Excellent service and easy to talk to BDMs

Was not a straight forward case but Landbay worked with us to make it happen, with plenty if issues to deal with on the way.

Great service especially from the underwriter

Great processing experience. Underwriter James has been excellent in communication and support all of the way through.

Great experience all round, from the telephone team to the underwriters to the BDM - Gabbie :)

Ian Hall was extremely helfully in supporting me with 2 PTs as was Jess - with regards t0 the speed due to the issues we were having with the system.

I had a great experience—Raheed was incredibly supportive and consistently available whenever needed. I would work with Landbay again.

All Good, thank you!

Recently did a Ltd company BTL Purchase for a client.

The BDM Rahead was very informative and knew the criteria very well.

The underwriter stayed in contact throughout and we had a direct line that helped speed the process up.

We faced some challenges with the solicitors towards the end, and again Rahead was able to step in and help us to completion.

End result.

Very happy client!!

I would definitely use Landbay again 😀

Absolutely great service! My BDM, Rahead, has been incredibly helpful. He consistently keeps an eye on all cases - from enquiry through to completion - to ensure everything runs smoothly.

The process of Product Switches are new to this lender and they appear to go about it so differently from other lenders. I think some training on this from the Company would have been useful

A simple product transfer process was made extremely complicated.

Constant communication and a common sense approach