Ordered some replacement doors and other components for our kitchen. Quality was very good, however delivery was very patchy but Jan in the office very helpful and done her best to make sure we had e... Voir plus
L'entreprise a répondu
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Wanted some replacement doors for our kitchen. Was very happy with the wide range available and pricing. Ordered a few samples, which helped us choose. Ended up ordering a set of doors, a couple... Voir plus
L'entreprise a répondu
All panels were exactly as described and look great now fitted! They have tranformed my dreary old kitchen, which looked like it was built from old office desk parts. Lady at reception was lovely, bot... Voir plus
L'entreprise a répondu
Easy ordering process and wide choice. My order was complex with multiple sizes , 3 different door finishes and different hinge placements , all arrived perfect . Well packaged and lead time was g... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Lark & Larks has been a trusted name in bespoke rigid kitchen and bedroom design since 2003, delivering exceptional quality and style to both trade professionals and homeowners. As part of our exciting company relaunch, we’re proud to introduce our brand-new website, designed to offer an outstanding user experience while showcasing our extensive range of high-quality products. From made-to-measure rigid kitchen and bedroom units to replacement doors, handles and storage solutions, we have everything you need to bring your vision to life. Our commitment to providing top-tier products at competitive prices is matched only by our dedication to excellent customer service and expert advice. Operating from a cutting-edge 10,000 sqft facility equipped with advanced CNC machinery, we ensure precision and quality in every piece we produce. Explore our updated website and discover how we can help transform your kitchen or bedroom with ease and style!
Free Delivery on orders over £400.00, Made to measure Kitchens & Bedrooms, Trading since 2003, Family Business
Écrit par l'entreprise
- 36 Years Trade Experience
- Lark & Larks Ltd, a family run business, has been trading since 2003 and is owned by two brothers with over 36 years experience of kitchen and bedroom design, fitting and carpentry all around the world. This in-depth knowledge and experience ensures that both trade and public get the high quality products and service that they require.
- Manufacturing Warranties
- Lifetime guarantee on all Blum fittings, hinges and drawer boxes. 10 year guarantee on all rigid units. 6 year guarantee on Bella, Zurfiz, Gravity and Unique made to measure doors and accessories.
- Free delivery on orders over £400.00
- We offer a UK delivery service with free delivery for all orders over £400 for all Bella, Zurfiz, Unique and Gravity orders.
- Pay us with confidence
- You can be assured that we take data security seriously and all payments are handled securely by SagePay.
Coordonnées de contact
1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, Royaume-Uni
- 0330 135 9090
- sales@larkandlarks.co.uk
- larkandlarks.co.uk
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Would use again.
Easy to order. Informative web site. Good value. Fast and secure delivery. Quality product.
13 juillet 2023
Réponse de Lark & Larks
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback.
We are delighted to hear that you found our website informative and easy to navigate and that you are pleased with your doors.
If you require any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Excellence all round
Superb materials for the price. Impressive workmanship. Delivered ahead of time. Will do business again.
25 juin 2023
Réponse de Lark & Larks
Hi Tony,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear that you are satisfied with both the pricing and the products that you have received.
We look forward to working with you again in the future.
~The Larks Team.
New handle for the kitchen fitted as…
New handle for the kitchen fitted as described, good quality and came as ordered
18 juin 2023
Réponse de Lark & Larks
Hi Peter,
Thank you for taking the time to leave us a 5* review.
We are happy that you are pleased with your handle and that you found the quality and fit to be excellent.
We look forward to hearing from you again in the future.
~The Larks Team.
Réponse de Lark & Larks
Hi Christopher,
Thank you, we really appreciate your 5* review.
We are pleased that you are happy with your order and look forward to working with you again in the future.
~The Larks Team.
great website for ordering
great website for ordering, very easy to deal with,kitchen doors arrived very well packaged,spot on with sizes,i could not fault this company.i would have no hesitation recommending lark and larks.
3 mai 2023
Avis spontané
Réponse de Lark & Larks
Hi David,
Thank you for taking the time to leave us a review.
We are glad to hear that you are pleased with your items and that you found our service deserving of a 5* review.
If you need any further assistance in the future, please do not hesitate to reach out to us.
~The Larks Team.
The customer is an inconvenience
Looked like a good website to order exactly what I wanted.
I ordered £780 of cabinets and doors on a Sunday. Monday morning I asked to change a door. No, can't change now the order is in process (despite 5week lead time). So I asked to add a new item for the same delivery. No, can't make any change, you need to pay new shipping costs.
So, delivery of units a week later than estimated, so that's 6 weeks.
2 doors had holes drilled upside down.
No apology but eventually promised £30 refund with 5-10wd. 10wd later I chased for the refund, then they sent the request to accounts.
The customer appears to be an inconvenience for this company.
31 mai 2023
Avis spontané
Réponse de Lark & Larks
Hi Nick,
Thank you for reaching out to us. We appreciate your feedback and the opportunity to address your concerns. We understand that there were some issues with your order, and we apologise for any inconvenience caused.
Upon reviewing your order, we noted that you initially placed it on Thursday and contacted us on Saturday to make amendments. Unfortunately, by that time, your doors were already in production, and we were unable to make any changes or additions to your order due to the 48-hour lead time required for manufacturing.
We sincerely apologise for the incorrect drilling of your doors, as this does not reflect our standard practices. We want to assure you that we take quality control seriously, and we have taken steps to prevent similar issues from occurring in the future.
When we became aware of the drilling issue, we offered to rectify the problem by replacing the doors for you. However, you kindly informed us that you would handle the correction on-site and requested compensation instead, which we promptly arranged for you.
We value your business and regret any dissatisfaction caused by these circumstances. We strive to provide excellent customer service and take pride in our products. We sincerely hope that you will consider giving us another chance in the future for any upcoming projects. We are confident that we can demonstrate our commitment to your satisfaction.
Once again, we apologise for any inconvenience caused and appreciate your understanding.
Please feel free to contact us if you have any further questions or concerns.
~The Larks Team.
Very helpful and proffessional,first…
Very helpful and proffessional,first clas product and service.
30 mai 2023
Réponse de Lark & Larks
Hi Derek,
We really appreciate you taking the time to leave us a 5* review.
We are pleased that you are happy with your doors.
If you ever need any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
Excellent service and efficient but…
Excellent service and efficient but expensive delivery
30 mai 2023
Réponse de Lark & Larks
Hi John,
Thank you for taking the time to leave us a review, we value all feedback.
We hope to hear from you again in the future.
~The Larks Team.
Really good products
Really good products. I got exactly what I ordered from a long list of bespoke measured doors. Great communication. Will definitely use again should the opportunity arise.
Thank you.
22 mai 2023
Réponse de Lark & Larks
Hi Mr Povey,
Thank you for taking the time to leave us a 5* review, we take pride in knowing our customers are happy with their experience.
We look forward to working with you again in the future.
~The Larks Team.
Great customer service
11 mai 2023
Réponse de Lark & Larks
Hi Debby,
Thank you for taking the time to leave us a 5* review.
We hope to hear from you again in the future.
~The Larks Team.
Great Products and Excellent Customer Support
I can’t thank the staff, especially Ellie, at LarkandLarks enough. They call back promptly and go above and beyond to offer help and support. Great products and great service.
6 mars 2023
Avis spontané
Réponse de Lark & Larks
Hi Frank,
Thank you for your kind review, our team is committed to providing excellent customer service.
We will pass on the compliments to Ellie.
If you ever need any further assistance in the future, please do not hesitate to contact us.
~The Larks Team.
New wardrobe doors
New wardrobe doors delivered exactly as ordered and finished to a great quality. Delivered within the timeframe quoted at ordering. The new hinges I ordered to accompany the doors were if a higher quality than the ones on the old doors with soft close mechanisms and once fitted were easy to unclip to remove the doors for decorating the door frames. Very happy with the whole order
4 mai 2023
Réponse de Lark & Larks
Hi Malcolm,
The team here at Lark and Larks are thrilled to receive such a great review.
We are pleased that you are happy with your order.
If you have any upcoming projects, please do not hesitate to contact us.
~The Larks Team.
Kept informed from order to delivery
Kept informed from order to delivery. Unexpected fast delivery.
27 avril 2023
Réponse de Lark & Larks
Hi Derek,
Thank you for taking the time to leave us a 5* review, we always appreciate feedback.
We hope to hear from you again in the future.
~The Larks Team
Incorrect handles sent
27 avril 2023
Réponse de Lark & Larks
Hi Mark,
Thank you for your 5* review.
We are pleased that you are happy with your handles.
We hope to hear from you again in the future.
~The Larks Team.
Great product
13 avril 2023
Réponse de Lark & Larks
Hi Beverley,
Thank you for taking the time to leave us a review.
We look forward to hearing from you again in the future.
~The Larks Team
Great quality and accurate…
Great quality and accurate measurements. It fitted perfectly.
13 avril 2023
Réponse de Lark & Larks
Hi,
Thank you for your 5* review, we always appreciate feedback and are glad that you are happy with your items.
~The Larks Team.
Good experience
All made to measure doors exactly as ordered, good quality, easy to fit, excellent website, straightforward transaction from beginning to end. Would use again.
13 avril 2023
Réponse de Lark & Larks
Hi Raymond,
Thank you so much for taking the time to leave us a 5* review.
We take pride in knowing our customers are happy with their experience.
We look forward to hearing from you again in the future.
~The Larks Team.
Inaccurate diagrams of their cabinets on their…
The diagrams of their cabinets on their website do not match their supplied products. This meant that a corner unit I ordered for existing doors did not fit because it has a curved closing edge. Their solution was 'you didn't buy our doors' which would likely have not matched the shade of all of the other doors. I asked where their posts were to rectify the square versus curved closure and they don't have any. I had to retrofit and model a post from another cabinet to make their cabinet usable. If they only want customers to buy cabinets and doors then they need to clearly state this on their website and improve their diagrams to the actual shape and profiles. Do not suggest you offer replacement cabinets, I was asked why I hadn't ordered doors and I explained I have existing ones at that point would have been useful to let me know that their doors fit their cabinets and they are not universal.
11 avril 2023
Réponse de Lark & Larks
Hi Simon,
Thank you for your review, we appreciate all feedback.
It is stated on our website that the corner posts do need to be ordered separately, our colleague did advise you that we couldn't advise which corner post you would require due to your doors being purchased from another company, however we did send the links over for all our corner posts that we supply.
We also ask if the doors are supplied by us, so that we can advise the best corner post for you.
We hope we get the chance to work with you again in the future
~The Larks Team.
EXCELLENT FAST SERVICE TOP QUALITY…
EXCELLENT FAST SERVICE TOP QUALITY GOODS AT A GREAT PRICE.
24 mars 2023
Réponse de Lark & Larks
Hi Phillip,
Thank you for taking the time to leave us feedback, we value your positive review.
If you need any help with future projects, please do not hesitate to contact us.
~The Larks Team.
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