Las Iguanas Avis 

Las Iguanas Bracknell- Horrendous start to our Lapland weekend experience. Decided to treat the kids to a meal out at 6:30pm which we had a reservation for. Waited two hours, and all we got were starters and the kids’ meals. The kids were literally falling asleep at the table, so we had to cancel one main course and ask for the other to be packed to go. The service was absolutely shocking—no sense of urgency. To top it off, the only compensation was a token discount on one kids’ meal, I still had to pay full price for my take out which was stone cold by the time we got home. Completely unacceptable. Strongly recommend you avoid this place, not suitable for children, one of the staff’s Christmas T-shirt had sh1t written on it and had to explain to my 6yr old when she read it, that it was a swear word and to never repeat.

Holly from Brindley Place was amazing and I cannot thank her enough, amazing service and very very friendly, deserves the world x

My friends and I often go for the bottomless brunch, and it’s fantastic! Emin was attentive and quick with his service, the drinks are great, and food is yummy!

I can honestly say it was one of the worse dining experiences ive ever had, out server was rude and completely disinterested Bristol Harbourside need to really shape up

They dumped us on this tiny tables at the back it took about 20 mins for them to ask if we wanted our compimentary cocktails, 6 of us ordered the alcoholic one and 2 the virgin ones. The non alcoholic came out fairly quickly however, we were sat waiting for ages for the alcoholic ones when they finally arrive there was so much ice they went watery quickly.

The starters took almost an hour to come out no one came to even apology for the delay, the mains took over 2 hours to come we had no cutlery and had to ask multiple times for someone to bring some.
We tried to order cocktails at the bar only to be told use the QR code on the table, there was no code the service was appalling again having to continually keep asking no apology was offered.

By this point everyone was starting to get a little bit annoyed it was gone 9:15 and the mains had started coming out now, we had preordered this some weeks in advance and pardon my french but it was a real shit show 2 of our party didnt even get their mains!!! No one seemed to care and continued to clean tablets half the food was bought out. Then they started serving other diners absolutely unnacceptable.

To make matters worse instead of the management coming over to try and sort out the many issues we had, this poor waitress had to try and come and deal with everything it was clear that no one gave a damn about our tables, they tried to offer us free cocktails i felt this was done very begrudginly too. Again these took so long and we had been in your restaurant for close to 3 hours and 2 of us still had no main course! the poor girl was so upset that she started to cry. In the end we all got so fed up we walked out, only for one of the staff to turn around and have the cheek to say have a nice evening!!!

To say i had to bite my tongue was an understatment… your staffs lack of care ruined the meal and the evening i have never had such terrible customer service in my life, i expect none of this party are charged for this absymal experience.

We actually paid for 3 courses however i imagine it would of been midnight, we would of still been waiting!

If i could rate zero i would one star feels too generous

Great food and service at Lakeside. 10/10 we were very happy!

Delicious food and excellent service by Izzy and Blaise and Hollie!

Love the cocktails. Lovely bar staff

Since the Restaurant in middlebrook Bolton opened we have eaten in the restaurant at least once a month and had several deliveries. Tonight we ordered via Justeat with an expected delivery time of 20 to 25 mins. After 1 hour 40 mins I could see my driver was stationary so called the restaurant, I spoke to a guy who told me it left them an hour earlier and told me it was an issue with the delivery company. He did say he would contact them himself too and I never heard from him again. Food turned up ice cold 30 minutes later so 90 mins after leaving a restaurant for a 4 minute journey. He did explain the roads were gridlocked around the area which I would appreciate if they actually amended delivery times or turned off deliveries if they can't delivery hot food. So whilst they can't be blamed for traffic, they can be for both service and allowing orders they couldn't have delivered in time. It's a restaurant we won't visit again.

Centre Parcs -Tammy, Isobel, Sam the robot and all the team! Fantastic attention and we certainly enjoyed the extra birthday singalong ❤️

Food and drinks we’d served promptly even though the restaurant was very busy (food delicious too!)

We had some problems initially with the order but the manager was amazing and sorted everything out. Food was amazing like always and even though mistakes were made the way the manager handled it was professional and will ensure we keep coming back!

Kyle @ center parcs Sherwood, 5***** service

Thank you 👍🏻👍🏻👍🏻

Liverpool one : Had to wait 10 mins for them to clear a table for two , they cleared most tables as were not that busy . Just clear the one whilst you have customers waiting
Shown to our table told what was new then waitress walked away. 25 minutes later was asked if we would like drinks
Ordered drinks I could see the drinks on the bar 30 minutes later had to approach manager and state our drinks have been on the bar and we ordered them 30 mins ago
Food eventually arrived no problems with the food as it was gorgeous
Finished food and drinks sat for another 25 mins before waitress said have you finished your food ( both plates were empty So YES)
Walked away without even asking if we would like another drink
Put our coats on to get their attention 20 mins later asked for bill ( this was also incorrect )
Manager is miserable and useless so no wonder staff aren’t that good ( learnt behaviour)
Service was awful worst I’ve ever experienced such a pity as food was gorgeous

Bottomless brunch was fantastic in Cardiff Bay. All staff were extremely attentive. Brilliant service

Very good service from Hubert

My wife and I visited the Las Iguanas Glasgow restaurant 12/10/24. On entry it was very noisy, more a cafe/pub than a restaurant. Our greeter was pleasant enough, that is probably the last bit of praise. Everyone was squeezed in like a cattle ranch. Drinks were ok but expensive, I had a beer and my wife had a mocktail, which came in a 300ml glass, mostly filled with ice and a splash of fruit juice, £5.95. Starters were edible but presentation was, well, very poor due to no effort. Main courses arrived, my wife had a curry and I had the mixed grill. I have seen bowls of spaghetti with better presentation. Chicken (if that is what it was) was water bloated, egg was like the rubber one from a joke shop, rice was scattered all over the plate and chips were also. We decided to skip desert! All to the tune of £96! I was actually waiting for someone to kick us up the backside as we left. Will definitely not be back.

I know it’s brunch but the portions were tiny. I mean not enough to feed a small child. We did have 3 drinks these were ok. But for the price (£39) we would have been better off going to a restaurant. At least we would have been fed.

Bottomless brunch at Cardiff was not worth the £38 that then turned in to £42 each. To start with the positive our waitress was amazing, very friendly, quick & efficient.
The drinks were ok but not great but the food was absolutely awful. Wasn’t enough to feed a bird. I’ve been to numerous brunches in Cardiff & have always felt I’ve had value for money. We were informed that portions were small & to order extra fries if we were hungry. I paid £3 for a portion of around 6-7 fries. Don’t wast your money, go elsewhere & get value for money. Definitely won’t be returning.

great service great food great drinks! our server kana was amazing

Arrived to have a meal with 8 other people. Ordered drinks first then a meal. Meals arrived promptly but no drinks. Asked waitress numerous times about the drinks but was told that the bar staff were very busy/slow. Well the drinks did eventually arrive after one hour after we had all finished the meals. Totally unacceptable.

We booked for bottomless brunch at the York restaurant and it wasn’t the best bottomless brunch I’ve been to, in fact probably the worst. The cocktails were tasteless and the Prosecco wasn’t great. Being a large group we didn’t get many drinks. I had around 3. Although the drinks were pretty crap The food was really tasty. Only downside to the food was having to pay extra for chips to go with the burger which I found odd. It definitely wasn’t worth £32.50 as probably could have booked for a meal and had a few drinks for less money. I wouldn’t recommend this place for bottomless brunch but would for food.