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Lisez les avis des autres

Noté 5 sur 5 étoiles

I usually read reviews but rarely write them. I have had to reach out to latercase customer service, I wasn’t expecting a fast answer and a fast resolve but was I wrong! Customer service g... Voir plus

Noté 5 sur 5 étoiles

Amazing team, amazing customer support. I received a defective case. I contacted them a week after I received the product, they sent me a replacement within 2 days free of charge. A price case but 300... Voir plus

Noté 5 sur 5 étoiles

I had a case shipped out and it just seemed the case did not fit the best. I sent a few pictures and their team immediately apologized and sent a new one right away. Super responsive, and looking forw... Voir plus

Noté 1 sur 5 étoiles

Ordered a case on 12 April. Decide to change address and do a cancellation. Replied me on 13 April saying that they cant cancel as their customer service team is offline over the weekend and only... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires pour téléphones mobiles

Informations provenant de diverses sources externes

Designed, warehoused & shipped from our HQ in Canada, Latercase is the simpler phone case you've been looking for. We use authentic Kevlar® to protect your phone from everyday wear and tear, while keeping it so thin that you'll barely even know it's there. Latercase is easy to put on, easy to take off, and coated with a durable matte finish that's genuinely addictive to touch. If you have any questions, shoot us an email or tweet us @latercase - our customer support team is always happy to help.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

459 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Customer Support

Even though my case didn't arrive in the first two shipments (I understand there are a number of reasons why this can happen), every time I emailed, the response was rapid and when the second shipment didn't arrive, they shipped out the third one without me having to email them.

Really appreciate all the work you do and all the support.

To Nick and all the Latercase team.
Thanks for everything.

Mohammed

27 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

The second case from latercase

The second case from latercase. The cases are well made and fit perfectly. The case was on pre-order and when it shipped it came quickly.

5 septembre 2022
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Charles! Thanks for taking the time to provide us with your feedback, we really appreciate it.

It's important to note that when you placed your order in late August, our Note 20 Ultra Midnight cases were on pre-order and expected to ship before the end of September. This is why your order wasn't shipped out right away. Sorry for any confusion this may have caused if you missed this information. We tried to make it clear on the product page and in your order confirmation email that the case was on pre-order.

Looks like your order was shipped on September 21st as expected and USPS got the package delivered on the 24th. There were also multiple tracking events as the package was in transit to your delivery address so that you could track it every step of the way.

If there's ever anything that we can help you with in the future please don't hesitate to reach out to our support team (support@latercase.com). Thanks for your continued support and we hope that you're enjoying your 2nd Latercase!

Noté 5 sur 5 étoiles

Love the case

Love the case. I’ve been looking for something like this for decades. It has great grip without the bulk and that is the most important feature for a phone case. As far as drop proof….wouldn’t know, never dropped a phone or broke a screen. Again, #1 in my books.

27 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent! ❤️🤩

Excellent customer service, Excellent phone case, Excellent quality. Couldn’t ask for a more great looking beautiful case to protect my phone! I recommend this case for anyone who is looking for an ultimate upgrade! Had a little issue and it was resolved right away, all around awesome case and service! They deserve a 5 star review!

22 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Little story/Review at end.

Little story:

Had a situation come up, either someone stole my package or something else unexplainable. Going towards the former, reached out to Latercase and Nick was able to help me after a few more days of waiting to get my case with no avail!. He shipped out another case free of charge and it reached me and I received it a week later. He kept up with me every step of the way. Thanks a lot Nick!!

Case Review:

Absolutely love this case a lot. It's super thin, feels great in my hands, and absolutely love the texture. I have dropped it already once, and although it does say it's not meant for drops, it did already, very very so slightly crack a little on a corner. Not making a big deal of it as it was a free of charge case but other than that, it snaps right onto my phone and have had no issues, it's a super thin, super dope case. I've gotten a few compliments on it already. Thanks again Latercase and Nick :D

1 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

A MA ZING!!!

Was it worth it to wait one month and pay an extra 10$ for shipping and 20$ for customs? Hell yes! I got the limited edition willy blue for my S22 Ultra and the unboxed experience was.... therapy =)). I would appreciate though if Will would store some cases in Europe and we wouldn't have to buy another phone case while waiting for the LaterCase. I absolutely love the case and weirdly enough, it looks better in reality than in the pictures.

28 juin 2022
Avis spontané
Noté 2 sur 5 étoiles

Collects dust.

Bought one for the S22 ultra and it collects more dust around the camera lenses than my vacuum would. Pretty disappointing considering the price.

14 juin 2022
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Ilhan!

Thanks for taking the time to provide us with your feedback, we really appreciate it. Unfortunately, dust accumulating around the large camera elements of the S22 Ultra is something that affects most cases on the market that are not fully enclosed (similar to ours). If you find yourself in a dust-heavy environment, we generally recommend removing the case and wiping down your device as often as possible to clean the area. Luckily, our case is pretty easy to remove / install, so it can be cleaned with minimal effort!

With that being said, we're sorry to hear that the case didn't quite meet your expectations. We'll have a support rep reach out to organize a return. Expect an email shortly!

Noté 1 sur 5 étoiles

The case it’s ok if u are lucky enough…

The case it’s ok if u are lucky enough to get a good one and not a faulty one!
Now the problem is their shipping company, they use to send it to Cyprus with fast courier Aramex that was all good and you didn’t needed to pay any import duties! This time I order one for IPhone 13 Pro that I still didn’t received yet and it was send with DHL, but not express one, because I just received a message from my local post that package arrived to Germany not Cyprus and it’s on the way to Cyprus with post, not DHL delivery and that I need to pay another 6.14 $ extra for the import duties!!! For 62$ that I paid in total definitely not worth the money!!!

25 janvier 2022
Noté 5 sur 5 étoiles

Flawless

I was not prepared for the excellent unboxing experience both the case and screen protector provided, dare I say rivalling the unboxing of the iPhone 13 Pro itself?! Fit and finish is second to none, super stoked!

25 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Got my z fold 3 case on way

Got my z fold 3 case on way. Started with note 10, perfect for me. Then got note 20, case turned up damaged but latercase sent replacement. Never before had such great customer experience. So now I'm on my fourth when it arrives, so obviously I like them.

9 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Best case I have bought.

I had an issue with my case which I love. At first I was only offered a discount. But after a few communications back and forth, later case will be sending another case which I am thrilled by. I love the quality of the case and it looks absolutely amazing. Thank you for making things right, I am now a happy longtime customer.

23 juillet 2021
Avis spontané
Logo de Latercase

Réponse de Latercase

Hey Daniel!

Thanks for taking the time to provide us with your feedback. After taking a look at the photos that you sent over, it looks pretty clear that the issue you encountered resulted from damage done to the case during the past 3 months of usage - it was not the result of a design flaw.

As was mentioned by our support team, we don't provide any warranties for products that get damaged through usage, unfortunately, which is why we offered you a discount on a replacement. That being said, we're willing to make a one-time exception here and send out a replacement case free of charge. Expect an email from one of our support reps shortly.

Noté 3 sur 5 étoiles

Nice case but…

Bought for my iPhone 11 Pro Max. Kind of disappointed. I mean the product is okay. It looks really nice and slim but over time started falling apart. But I mean it’s a case. It cases. I don’t really expect much else. To be clear I’ve had it for 16 months. The weave started to unwrap at the bottom and the strands gets pokey in your finger. Also the plastic protection around the lens broke off. I’d like to think I’m not particularly hard on my cases. I’ve been stuck at home during that time because of COVID so I dunno. Maybe your results may differ. I spoke to Nick there. He quickly responded to me which is nice. He offered me a 25% discount code on purchasing a new one or to ship me a replacement ring because I was an early adopter. I’ll probably just buy another case on amazon because even if I get the ring it doesn’t solve the the carbon poking me. Maybe the fact that it’s the first run is why it’s giving me problems and the newer ones are better? I dunno.
I think when I get my next phone I’ll just get a cheap thin case because I really was hoping to get longer life out of this one. I don’t want to throw these guys down the river. They were friendly, I am just letting you know my experience.

22 juillet 2021
Noté 5 sur 5 étoiles

This is a best Case scenario! ;)

This is THE best case for smartphones in my openion. It doesn't destroy the elegant design of the phone, on the contrary. Sleek and light, sturdy and beautiful, thanks! And the support team is awesome.

2 juin 2021
Avis spontané

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