I purchased 3 lights, and the company was helpful until the issue with the order happened. I have placed 1 order; however, I had 2 shipments, and the items were messed up. Evri said the second ship... Voir plus
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Absolutely stunning lights! Perfect addition to our living room. The lights really have made a huge difference to the wall. It looked bare and empty now it looks warm and homely. I love how they... Voir plus
Update again-still awaiting a refund all they do is say get in contact to make it lool good and then ignore you.. So so frustrating as one light doesn't work at all this has been going on since... Voir plus
L'entreprise a répondu
I ordered some battery powered wall lights for my lounge and I am so impressed!! Organising an electrician and having walls cut out for another power supply just causes mess and annoyance, I couldn’t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Lavish Lights, we believe lighting should do more than brighten a room, it should transform your space. We’re a UK-based home lighting brand dedicated to offering stylish, functional, and affordable designs that make your house feel like home. Some of our pieces are made to order by artisans, which can take a little longer to arrive, but we promise, they’re worth the wait. Quality and attention to detail are at the heart of everything we do. From our signature GLOWLUX wall lights to our newest outdoor launches, every product is crafted with care and delivered with love. Thank you for supporting our small business, your home deserves to feel Lavish.
Coordonnées de contact
Royaume-Uni
- lavish-lights.co.uk
3,8
Bien
87 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Several issues
Several things went wrong with my order from start to finish. After the initial estimated delivery date passed, I contacted customer service for an update and was told that my order hadn’t been processed correctly and was never actually on their system.
When the order was eventually shipped—many weeks after I originally placed it—it was delivered to the wrong address due to an error at the warehouse, not the shipping company. It then took several more weeks and multiple emails from me to establish what had gone wrong, many of which went unanswered.
In the end, I only received a refund because I had paid via PayPal. Without that protection, I doubt this would have been resolved at all.
1 novembre 2025
Avis spontané
Réponse de Lavish Lights
Hi Mick,
Thank you for taking the time to leave such a detailed review, we’re genuinely sorry for the frustration you experienced.
You’re absolutely right that this order fell well short of the standard we aim to deliver. While the vast majority of our orders are processed and delivered smoothly, on rare occasions an order can slip through due to a systems or fulfilment error and unfortunately, yours was one of those cases.
That doesn’t make it acceptable, but it does mean we take situations like this seriously so they don’t happen again.
Since this order, we’ve tightened our internal checks between order processing and warehouse dispatch specifically to prevent issues like incorrect processing or address errors. We’ve also reviewed our customer service response times, as we understand how frustrating it is not to receive timely updates when something has gone wrong.
We’re glad the refund was ultimately resolved, though we regret that it took longer than it should have and required escalation on your part. That’s not the experience we want anyone to have.
Thank you again for your feedback it helps us improve, and we do appreciate you bringing this to our attention.
— Aiden
Lavish Lights
Founder
The lights were dispatched and arrived…
The lights were dispatched and arrived promptly. Very easy to stick to the wall and look great. Very happy with the different settings for colour, and timer.
Very nice stylish lights
16 décembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much for the lovely review, Ben! We’re really glad to hear your lights arrived quickly and that you found them easy to install. It’s great to know you’re enjoying the different colour and timer settings too. Thanks again for choosing us, we really appreciate your support!
Team Lavish x
Réponse de Lavish Lights
Thank you so much for your lovely review! We’re thrilled you’re enjoying your lights.
Thanks again for choosing Lavish
Team Lavish x”
I shouldn’t bother of giving a review
I shouldn’t bother of giving a review, but I just annoyed to receive that the light is not even battery operated and white! I have ordered black! It’s rubbish POOR QUALITY.. WASTE OF MONEY.
8 décembre 2025
Avis spontané
Réponse de Lavish Lights
Hi Alma,
Thanks so much for taking the time to leave a review, I’m really sorry to hear you’re disappointed with the item you received.
Just to reassure you, our GlowLux lights are 100% wireless and fully battery operated, and we’ve sold over 10,000 of them with that exact feature. It sounds like the wrong product may have been ordered or dispatched, so I’d really like to get this sorted for you quickly.
If you could email me Aiden@LavishLights.co.uk with your order number and a quick photo of what arrived, I’ll personally look into this and make sure you receive the correct light.
We’re here to help and will get this resolved for you right away.
– Team Lavish x
Good customer service
To be honest I thought maybe I would not receive my lights at first, but Aiden has been so helpful, so credit where it is due. I love my new lights and would recommend them to anyone. Thank you Lavish Lights.
25 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much for sticking with us and for giving the lights a chance! 😊
Really glad they arrived safely and that you’re loving them now. Means a lot that you took the time to leave this review.
If you ever need anything at all, we’re always here to help.
Team Lavish x
Christmas tree styled light bulbs? 💡 🎄Yes please!!!!
Over the moon with my new Christmas tree bulbs! 💡 Great communication & such a lovely team!
25 novembre 2025
Avis spontané
Réponse de Lavish Lights
Hi Layla,
It's so lovely to hear that! Just in time for Christmas :)
Thank you for the lovely compliment, I'm so glad you loved the experience
Thank you,
Team Lavish x
I bought the black rechargeable picture…
I bought the black rechargeable picture light and have to say that it’s so sleek and stylish. It’s easy to put up (especially for someone like me who has next to no DIY experience). Holds charge well - would recommend to everyone.
25 novembre 2025
Avis spontané
Réponse de Lavish Lights
Hi Emma,
Thank you so much for taking the time to leave such a lovely review! We’re really happy to hear you’re loving our MONTE - black rechargeable picture light especially that it was easy to install and fits your space so well.
It means a lot to us that you’d recommend it to others. If you ever need anything at all, we’re always here to help.
Thank you!
Team Lavish x
Fab little lamp
Love my rechargeable lamp from Lavish Lights. So versatile and can be moved from room to room. Well packaged and as described. Will definitely order from them again.
19 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much Katie! So good to hear you're loving the rechargeable magic.
Team Lavish x
Excellent products and customer service.
Excellent products and customer service.
Bought few lights from Lavish Lights and couldn't be happier with the quality. Easy to assemble and the battery lasts long. The customer service is great, specially Emma. Love to work with this brand and will definitely buy more products from them.
15 mai 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much, Laura! We’re really glad to hear you’re happy with the quality and how easy the lights were to set up 🤍
It means a lot to hear such kind words about our customer service too, Emma will be so happy to see this!
We truly appreciate your support and can’t wait to have you back again. Enjoy your lights! ✨
Team Lavish x
Lavish lighting is amazing
Lavish lighting is amazing. Packed with care. Fast delivery & their products are very easy to use. The lights are very elegant & leaves what ever room you have them in. Looking fabulousssss. X
19 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much, Sabrina! We’re so happy to hear your lights arrived safely and that you’re loving how elegant they look in your space
We take a lot of care with our packaging and fast delivery, so it’s lovely to hear that came through.
Really appreciate you taking the time to leave such a kind review, enjoy the glow!
Team Lavish x
Excellent customer service
Ordered the Diamond lamp and it arrived quickly but was unfortunately damaged. Lavish Lights responded immediately and sent a replacement. Excellent customer service, and the lamp is beautiful 🤩
17 octobre 2025
Avis spontané
Réponse de Lavish Lights
Thank you, Melissa! Glad we could sort the replacement quickly for you, and even happier that you love the Diamond lamp!
Team Lavish x
The garden solar and rechargeable…
The garden solar and rechargeable lights are fantastic. They’ve really changed my outdoor space. Customer services were also really helpful when I dealt with them.
19 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much, Lotte! We’re really glad to hear the garden solar and rechargeable lights have made such a difference to your outdoor space ✨
It’s lovely to hear our customer service team were helpful too, we’re always here to support.
Really appreciate you taking the time to leave this review 🤍
Team Lavish x
I bought the glowlux lights they are…
I bought the glowlux lights they are brilliant, so easy to use sticks straight to the wall no drills or screws needed! Love them thankyou!🤩
17 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thanks Rachel! Love that you found them so easy to set up, no drills is always a win 😄 Appreciate you taking the time to review!
Team Lavish x
Fantastic lights
Fantastic lights, that look really premium for a fair price! Love the fact they don’t require any electricity and are rechargeable!
14 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thanks so much for the amazing review, Harry! We're really glad you’re loving how premium they look, that’s exactly what we designed them for 🤍
The wireless + rechargeable setup makes it so much easier to get beautiful lighting without any hassle.
Appreciate you taking the time to share your experience!
Team Lavish x
Such good quality products
Such good quality products, arrived very quickly & easy to install! Highly recommend ☺️
17 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much, Amy! 💛
We’re really glad you love the quality and amazing to hear the install was quick and easy too.
We appreciate you choosing Lavish Lights ✨
Exceptional customer service
Such a great company to work with. Their customer service (especially Aiden Riley) is first class and I would recommend them in heartbeat. It makes a refreshing change in today’s environment.
10 novembre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much Hayley, this absolutely made our day! 💛
We really appreciate your kind words and are so glad you’ve had a great experience with us.
We’ll always go the extra mile to make sure everything’s perfect, thanks again for being part of the Lavish Lights community! ✨
Aiden & the rest of the team
No longer charges up
Lovely light but unfortunately ours stopped charging up a couple months ago, we haven’t even had the light for a year yet. Disappointed and probably won’t get refunded. The remote is also temperamental.
1 novembre 2025
Avis spontané
Réponse de Lavish Lights
Hi Sophie, I’m really sorry to hear this isn’t working as it should. That’s not the experience we want for you.
We’ve recently upgraded GlowLux with a higher-capacity battery (up to 30 hours per charge depending on brightness) and a more premium remote.
Please email aiden@lavishlights.co.uk with your order number and we’ll arrange a free replacement right away.
Thanks for flagging this so we can make it right.
Lavish Lights team x
Battery doesn’t last long and dim
The lights look nice, but the battery doesn’t last longer than a few hours and the lights are very dim, so they don’t light a room up.
29 octobre 2025
Avis spontané
Réponse de Lavish Lights
Hi Mariella, thanks for sharing this. That doesn’t sound right at all. Our GlowLux lights should run for 15–20 hours per charge at standard brightness.
If you’re only getting a few hours and the light seems very dim, it’s likely a faulty unit or an issue with the charge.
Also just to clarify: GlowLux is designed for ambient/accent lighting, not to fully light an entire room.
Please email me at aiden@lavishlights.co.uk with your order number and we’ll sort a replacement or refund right away. If you can, include a quick photo/video and confirm it’s been fully charged for 5-8 hours as that helps us resolve it faster.
Thanks again and sorry for the hassle, we’ll make this right.
do not buy @lavish_lights AVOID
do not buy @lavish_lights . They have taken my money, it’s been 25 days and no lights. They said they posted them but they are now stuck in an Evri locker and I have no code to get them. I emailed, I messaged and they just ignored me. I’m not the only one!! update - Evri have now sent lights back so no money no lights AVOID at all costs. They said the delay was because they are from abroad so could be the same as on Temu or Shein. I will never know as never had them and still fighting to get my £120 back.
28 octobre 2025
Avis spontané
Réponse de Lavish Lights
Hi Julie,
We’re really sorry to hear about your experience, we’ve now reached out via DM and are resolving this directly with you.
After checking your order history, the original parcel was returned to us following a failed delivery attempt, and a second shipment also couldn’t be completed and was sent to a local Evri drop-off. We completely understand the frustration there, your messages were unfortunately missed during a very busy period, which we sincerely apologise for.
Just to clarify, our GlowLux lights are privately manufactured by us, not products from Temu or Shein. Since our brand went viral, a number of unauthorised duplicates have appeared online, which has caused some confusion.
We’re now in touch to make sure you receive your lights or a full refund, whichever you prefer.
— Aiden from Lavish Lights
Amazing products and fantastic customer…
Amazing products and fantastic customer service
27 octobre 2025
Avis spontané
Réponse de Lavish Lights
Thank you so much for your kind words! 💡
We’re thrilled to hear you love your lights and had a great experience with our team, it truly means a lot to us.
Enjoy creating your cosy glow, and thank you again for supporting Lavish Lights! ✨
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