Encontrei exatamente os livros que procurava. A consulta na página online é fácil e rápida. Ambos os artigos que encomendei chegaram muito bem embalados e muito bem protegidos. De acordo com esta ex... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was very impressed with the wide selection of books I was looking for. One of the best features was the shipping fee. Unfortunately, thanks to temu and other similar sites the shipping fees have bec... Voir plus
The amount of time initially communicated about the delivery of my purchase was already quite long (over two weeks) and it arrived even later than that. Unfortunately it's unlikely I'll order from the... Voir plus
Fiquei surpreendido pela positiva maioritariamente pelos preços mais baixos (mesmo pagando a uma transportadora acaba por ficar mais em conta do que muitas livrarias online); o facto de que usam empre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Librairie
- aussi dans
- Librairie de bandes dessinées
- Librairie de livres rares
- Librairie médicale
- Librairie pour enfants
- Librairie spécialisée en droit
Écrit par l'entreprise
Com uma seleção de mais de 21 milhões de títulos de livros em mais de 150 línguas, a Libristo é a maior livraria em linha de livros em língua estrangeira da Europa. Nas nossas livrarias pode encontrar livros em inglês, alemão, francês, espanhol, russo ou italiano. Mas prefere ler em polaco, húngaro, croata, checo, eslovaco, ucraniano ou talvez chinês ou coreano? Não há problema, nós temos tudo. Somos uma equipa de jovens que está constantemente à procura de novos títulos para alargar a nossa seleção de livros em vários géneros e línguas. E todos os dias enviamos milhares de encomendas para os nossos clientes em toda a Europa. A nossa visão é proporcionar um acesso fácil a qualquer livro, em qualquer língua, a qualquer cliente na Europa, a partir do conforto da sua própria casa. Além disso, recompensamos os nossos clientes por cada compra - junte-se ao nosso clube de fidelidade Libroamanto e troque os seus pontos por entregas gratuitas ou presentes temáticos de livros. Com o Libristo, os nossos clientes são informados e divertidos para além das suas fronteiras físicas actuais, estando sempre uma página à frente. Com Libristo pode “ser quem quer que seja”.
Coordonnées de contact
Lisboa, Portugal
- info@libristo.pt
- libristo.pt
4,4
Excellent
338 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All good with my delivery
All good with my delivery. Good price, time of delivery good. I surely will repete
11 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your review. We are very pleased that you were satisfied with both the price and the delivery time. We greatly appreciate your trust and are glad that you plan to return to us.
Entrega demorada envio demorado de mercadoria que já chegou ao armazém, mau apoio ao cliente que não dá respostas claras
Entrega demorada, envio demorado de mercadoria que já chegou ao armazém, mau apoio ao cliente que não dá respostas claras. Os livros foram entregues numa caixa rasgada, enrolada com fita adesiva, o que tem um aspeto muito feio. Dá vontade de nem sequer os desembalar. Talvez um dia venha a encomendar mais livros por lá, se não encontrar alternativas, mas não gostei.
1 juin 2026
Avis spontané
Réponse de Libristo Portugal
Agradecemos o seu feedback. Lamentamos que a entrega, a comunicação e o estado da embalagem não tenham correspondido às suas expectativas. Compreendemos que uma experiência deste tipo possa estragar a satisfação com a encomenda. Levamos a sério os seus comentários e iremos utilizá-los para melhorar os nossos serviços e a forma como embalamos as encomendas. Agradecemos por ter partilhado a sua experiência connosco.
I bought the boxed set of tokyo ghoul…
I bought the boxed set of tokyo ghoul for my brother's birthday. It arrived right on time and for a good price.
He was euphoric
16 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for the wonderful review. We’re glad the set arrived on time and at a good price, and we’re even happier that it made your brother so happy on his birthday. Thank you for your trust, and we wish you many more successful book gifts.
I didn't know Libristo and got really…
I didn't know Libristo and got really surprised. I did the order first in amazon, but amazon kept postponing the delivery and i decided to cancel it. With Libristo the book existed and it took 1 week to arrive with no surprises. the process was really straightforward with good notifications about the status of the process.
18 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for the wonderful review. We are very pleased that we pleasantly surprised you and that the entire ordering process met your expectations. We are glad that you appreciated the book’s availability, the regular updates on your order, and the hassle-free delivery. Thank you for your trust, and we hope you enjoy reading it.
My first order
My first order. All good. Proper communication provided reassurance.
Great price
22 juin 2026
Avis spontané
Réponse de Libristo Portugal
Agradecemos a sua avaliação. Ficamos muito satisfeitos por saber que a sua primeira encomenda decorreu sem problemas e que ficou satisfeito com a nossa comunicação e com os nossos preços. Aguardamos com expectativa a sua próxima encomenda.
A compra correu muito bem e recomendo.
A compra correu muito bem.
Estava preocupado com o envio uma vez que eram dois livros pesados com mais de 600 páginas cada um e, após pedido à Libristo para terem o máximo cuidado com o embalamento dos mesmos, eles chegaram em muito boas condições, graças à forma como efectivamente foram cuidadosamente embalados.
Agradeço a atenção e cuidado que tiveram com a minha encomenda e recomendo a plataforma para os ainda interessados em livros físicos em papel, quer pelos preços quer pela vasta lista de títulos disponíveis.
25 juin 2026
Avis spontané
Réponse de Libristo Portugal
Agradecemos-lhe pela crítica tão bonita e detalhada. Ficamos muito satisfeitos por saber que os livros chegaram em excelente estado e que apreciou o embrulho cuidadoso de toda a encomenda. Valorizamos muito a sua confiança e as suas recomendações. Ficamos contentes por saber que também aprecia os nossos preços e a vasta seleção de livros impressos, e aguardamos com expectativa a sua próxima encomenda.
Extraordinary catalog and great prices
Extraordinary catalog and great prices. The delivery is a bit slow as they have many items on external sources, but is worth the wait (~2 weeks). Good packaging, the product arrived on perfect condition. I already made my second order. You have a new loyal customer! Excellent!
24 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for the wonderful review and for your continued trust. We are very pleased that you appreciate our selection of books, our prices, and our careful packaging. We’re glad the books arrived in perfect condition and that you’re returning to us. We greatly appreciate your support and look forward to your next order.
Very good service
Relatively cheap prices, good quality and a wide variety of books! It is true that the arrival takes a little long, but nothing that I can complain, they respected the date given. Very nice to give a little origami as a bookmark!! 5☆
15 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for the wonderful review and the 5-star rating! We’re very pleased that you were satisfied with our prices, selection of books, and quality. We’re glad the delivery arrived on time and that you enjoyed the little origami bookmark. We look forward to your next order.
Very good client service
They got me two books that were unavailable elsewhere.
When I reached them asking the reason for the delay (because one of the books was taking longer), they promptly answered and solved the issue.
4 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for the wonderful review. We’re very pleased that we were able to find you books you couldn’t find anywhere else, and that you were satisfied with our communication and how we handled the delay. We look forward to your next order.
Some people mention the delivery time…
Some people mention the delivery time as a problem, not in my case. When I was still buying the books the estimate time of arrival was clear and it did arrive near that date. They were well packed and it was exactly what I had ordered.
19 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your review. We’re glad that the delivery date matched what was stated, that the package arrived well-packaged, and that it contained everything as ordered. We greatly appreciate your trust and look forward to your next order.
They haven't shipped books in 20 days. Can't cancel my order.
I don't have anything nice to say, because despite paying for 10 books, being nice to them when they told ''there's a little bit delay in the shipments'' ( I assumed only a few days); been 20 days and they still haven't shipped the books. 20 days!
They don't even know when will they ship and they disrespect your intelligence by answering you AI generated vague answers after 20 days such as as the following:
'' Hello,
thank you for your email.
Your order has already been processed and is ready to be shipped from our warehouse.
We have marked it as a priority order, which will be shipped from our warehouse as soon as possible.
We will notify you via email when it has been shipped, and you will find the tracking number in that email.
Thank you, and have a nice day.
''
21 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your feedback. We are very sorry that you had to wait so long for your order and that our communication did not meet your expectations. We understand how frustrating it is to wait without clear information about the shipping date. We take your comments seriously and will use them to improve our services and communication with customers. We apologize for the inconvenience and thank you for sharing your experience with us.
As a reader
As a reader, I’m so happy I found Libristo. I was sick of expensive books, and when I found this site was able to buy all the books I postponed buying on other sites. Thank you 🩷 Reading should be accessible to everyone.
9 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for such a wonderful review. We’re so glad you found the books you’ve been longing for here, and that we were able to make your reading experience more enjoyable. We truly appreciate your kind words and look forward to your next order.
Books’s quality + arrival condition + costumer service
Books were in remarkable state and exactly like it was promised and the attention and help provided to fix an order mistake is exactly why i rate at 5 stars.
5 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for the wonderful review. We are very pleased that the books arrived in excellent condition and that we were able to help you resolve the issue with your order. We greatly appreciate your trust and look forward to your next order.
Réponse de Libristo Portugal
Thank you for your kind words. We are very pleased that you were satisfied with our services. We look forward to your next order.
wide selection of books
The delivery took a little longer than expected, but it was absolutely worth the wait. I received regular updates about my order, which I really appreciated, and everything arrived in excellent condition. One of the books has a small defect, but I honestly don't mind it, in fact, I find it quite charming because it gives the book its own personality and makes me love it even more. I will definitely order from them again, not only because of the great experience but also because of their wide selection of books.
11 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your wonderful and kind review. We greatly appreciate your patience and understanding. We’re glad you appreciated the regular updates on your order, the wide selection of books, and the fact that the package arrived safely. However, we’re sorry to hear about the minor defect in one of the books. We look forward to your next order and are confident you’ll be satisfied again.
Damaged Book
One of the books I ordered didn’t seem new, the cover was damaged and since it was black it was very noticeable. Took also longer than usual.
9 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your feedback. We’re sorry that one of the books didn’t arrive in the expected condition and that delivery took longer than you anticipated. We’re not happy about this experience. If you haven’t already done so, please contact our customer service team; we’d be happy to look into the situation with you and help find a suitable solution.
Poor dispatch and delivery
We ordered a book on 15 May and it had a delivery date of 3-8 June. It wasn't posted until 3 June (over 2 weeks after the order) and it didn't arrive until 11 June; almost 1 month after we had placed the order and paid for it. Very poor service and we will not be using again!
11 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your feedback. We are very sorry that the delivery of your order took significantly longer than expected and that we did not meet the deadline you were counting on when you placed your order. We understand your disappointment and apologize for the inconvenience. If you would give us another chance in the future, we will do our very best to ensure that your experience is significantly better.
Did not receive the book as new
My hardcover book took longer than expected and it does not look new at all, it has damage marks and it looks like it has been restored.
1 juin 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your feedback. We’re sorry that delivery took longer than you expected, and especially that the book didn’t arrive in the condition you expected. That’s definitely not the kind of experience we want our customers to have. If you haven’t already done so, please contact our customer service team—we’d be happy to look into the situation with you and find a suitable solution.
Got what I couldn't find elsewhere, in my country
Got a book I couldn't find elsewhere, in my country, all in the most swift process
29 mai 2026
Avis spontané
Réponse de Libristo Portugal
Thank you for your wonderful review. We're glad you were able to find a book here that you couldn't find anywhere else, and that everything went smoothly. We look forward to your next visit.
Para além de terem uma óptima selecção…
Para além de terem uma óptima selecção de livros, a Libristo tem também um bom apoio ao cliente, simpático e prestável.
Uma excelente experiência, definitivamente para repetir!
12 juin 2026
Avis spontané
Réponse de Libristo Portugal
Agradecemos-lhe pela excelente avaliação. Ficamos muito satisfeitos por valorizar não só a nossa vasta seleção de livros, mas também o trabalho do nosso serviço de apoio ao cliente. A sua satisfação é, para nós, a melhor recompensa. Aguardamos com expectativa a sua próxima visita.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.