I adore my mat from Little Fae. It is so comfortable to sit and lie on, the design is gorgeous and it's so easy to clean. I was lucky enough to find my favourite design in the outlet listings. It's s... Voir plus
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Beautiful prints, beautiful quality, fast delivery. Absolutely love our mat and once rolled out, it provides the perfect space for my three year old to do whatever she wants, whether that’s paint... Voir plus
L'entreprise a répondu
I ordered an outlet mat from little fae having already got a totter and tumble one and wanting another but not as expensive. Can’t fault the service and it arrived promptly and well packaged. The qual... Voir plus
L'entreprise a répondu
We are really happy with our Little Fae playmat! I did quite a lot of research prior to purchase as I wanted one with a nice pattern that fit with our style but also wasn’t too overwhelming for the li... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Little Fae designs premium baby Playmats for modern family homes across the UK. Trusted and loved by thousands of families, our Playmats combine beautiful design with practical everyday functionality. Our Playmats are thick, non-toxic, reversible and fully wipeable, creating a safe and supportive space for babies and toddlers to play, crawl and explore. Designed with both children and interiors in mind, they provide a soft surface for tummy time and play while complementing carefully styled living rooms, nurseries and playrooms. Inspired by Scandinavian interiors, Little Fae Playmats are created to blend seamlessly into the home while offering comfort, durability and peace of mind for parents. Families choose Little Fae for Playmats that are not only practical and long-lasting, but also beautifully designed to suit modern homes.
Coordonnées de contact
Royaume-Uni
- Info@littlefae.co.uk
- littlefae.co.uk
4,8
Excellent
258 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great customer service and the play mat…
Great customer service and the play mat is amazing! So soft and comfortable whilst looking so stylish, I love it! Would highly recommend!
14 février 2024
Avis spontané
Réponse de Little Fae
Thank you so much for taking the time to leave us a lovely review; it’s made our day! We are so pleased that you love your new playmat 🤍
Fantastic customer service experience…
Fantastic customer service experience and the mat is such fantastic quality! It looks perfect in our living room too. Really pleased I went with Littlefae 🩷
7 février 2024
Réponse de Little Fae
Thank you so much for taking the time to leave us a lovely review; it’s made our day! We are so pleased that you love your new playmat 🤍
Good product
4 février 2024
We’re in love with our new playmat
We’re in love with our new playmat! Customer service was also exceptional
30 janvier 2024
Great customer service & great Mat!
Great customer service - immediate email response to a question I had before ordering. The mat itself is wonderful - and we ordered a second to extend the covered around for my little one.
Beautiful mats, lovely and thick and great design.
20 janvier 2024
Lovely medium sized mat
Lovely medium sized mat, my 4 year old and 9 month are enjoying it along with the cute giraffe.
Delivered promptly and it arrived with clear care instructions. Thank you
19 janvier 2024
Lovely play mats
Lovely play mats, however the medium is more smal in my opinion and not worth the money. Would be better off buying a large.
11 janvier 2024
Super quick delivery
Super quick delivery, fantastic product and lovely aesthetic design
7 janvier 2024
Really good quality playmat just what…
Really good quality playmat just what we wanted for a fraction of the cost other companies are charging. Fast delivery
11 janvier 2024
Best mat ever
I was looking for a mat, that would be durable, easy to clean and in neutral colour. After using “Little Fae” mat for almost two months I am really happy with my choice. It is neither too hard nor too soft, so perfect for my little daughter to exercise and play. And it is looking really good in our home interior. The most important thing - customer service was just AMAZING! Thank you for everything, Jess! 💕
15 novembre 2023
Great product
Great product, fast delivery with notice of dispatch!
Little one loves it which is the real review!!!
29 décembre 2023
Excellent playmats
Little Fae playmats are excellent quality - so comfy and beautiful patterns. Perfect for tummy time, learning to roll etc. Also makes sitting on the floor much more comfortable for parents/caregivers.
9 janvier 2024
Avis spontané
Practical mat for wooden floors
Swift delivery.Mat is exactly what i needed for hard wooden floors.
1 janvier 2024
Quality
Website is easy to use, fast delivery and the play mats are fantastic quality definitely worth paying for.
26 décembre 2023
Amazing play mat
Amazing play mat, well worth the money and the quality is insane ! So soft and padded for my boys to play on and not hurt themself !
12 décembre 2023
Practical and pretty play mat
Practical and pretty play mat. I really love the design, and found this a good mid-price option over others in the market.
27 novembre 2023
Great service
Easy to buy on line Very pleased with the communication quality and service Thank you
18 novembre 2023
Fast delivery and an excellent product
Fast delivery and an excellent product. It is perfect for our kitchen where we have set up a play area for our son. We have stone kitchen floors that are hard and cold. This mat protects from both.
24 octobre 2023
Disappointing damage happened to this…
Disappointing damage happened to this mat.
Prior to buying two of these mats we had one from munchkin and bear (now moved into my sons room). It was amazing and we used it the same way in which we used this one. We never had any issues at all.
We recently saw a small hole in one of our mats. The only things that could have caused this is the highchair which sits on it or one of my sons toys. I feel for the price you pay the mat should be able to withstand both of these.
Having contacted the company, they spoke to their manufacturer and of course they said it was accidental damage. The company did give me a 50% discount on the damaged mat but i have lost faith since I feel it is not fit for the purpose it was made for. They did deny my request to return both mats due to the quality.
Will have to replace these mats at some point.
I have heard tumble and tots is very good so may be worth trying their mats instead.
16 octobre 2023
Avis spontané
Réponse de Little Fae
Hi Nicole
This is very disappointing to read considering we went above and beyond our policies with what we offered you. The damage caused within your ownership of the playmat could not happen by itself (or easily) and we recommend not putting heavy/sharp items on your playmat (this information is found on our website and enclosed care guide). We offered you a replacement playmat at no extra cost to yourself or a 50% refund and you chose to take the 50% refund instead of us replacing the damaged playmat.
With regards to the other playmat, there wasn’t anything wrong with it and we can only accept returns of products unused and in the original packaging within 14 days of receiving the item (this information about returns is found in our FAQs / terms and conditions), but sadly it had gone well past this timeframe and it had been used.
We have no concerns with the quality of our playmats. Our products are compliant with the European standard on Safety of toys including physical and mechanical properties.
Once again, I am really sorry about this unfortunate situation.
All the best,
Jess
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